Revinate (Ivy) vs. Sojern AI Smart Concierge:
Which Is Right for You?

The Decision

Choosing guest messaging software is crucial for optimizing your hotel's communication, operational efficiency, and guest satisfaction. Revinate Ivy and Sojern AI Smart Concierge both aim to automate and enhance interactions, but they approach this goal differently. Revinate emphasizes a comprehensive, AI-driven messaging platform integrated with extensive guest data management, while Sojern focuses on AI-powered, multi-channel guest engagement to reduce workload and increase response speed. Which aligns better with your hotel's priorities?

Revinate's Ivy offers a broad suite with multiple unique features and a larger review base, making it a more established choice. Sojern’s AI Smart Concierge is a strong contender for properties seeking highly personalized, multi-channel communication with a focus on local recommendations. Are you looking for a more mature platform with proven results or a flexible, locally-focused AI solution?

Is Revinate or Sojern Better for Hotels?

Revinate Ivy and Sojern AI Smart Concierge are designed to streamline guest communication, but they differ in scope and approach. Revinate provides a unified messaging system that handles routine inquiries via SMS and WhatsApp, with AI learning over time to personalize responses. Sojern, on the other hand, acts as an all-hours concierge through multiple channels—WhatsApp, SMS, and email—delivering tailored recommendations and upsells, while actively reducing front desk calls by over 50%.

Revinate's platform excels in integrating guest data and automating routine interactions, benefiting hotels that want a centralized, data-rich messaging solution. Sojern's strength lies in its ability to handle dynamic, multi-channel engagement, ideal for properties aiming to increase ancillary sales and response efficiency. Do you prefer a platform with a proven track record and extensive integrations or one that emphasizes personalized guest experiences across multiple communication channels?

Revinate vs Sojern: Which Should Your Hotel Choose?

If your hotel needs a robust, review-backed guest messaging solution with proven reliability and a large user base, go with Revinate. Its 33 recent reviews and higher overall ratings (4.82/5 vs 4.75/5) reflect stronger confidence and recent positive feedback, especially in ease of use and support.

If your hotel requires a highly customizable, multi-channel platform that reduces front desk workload and boosts ancillary revenue, Sojern is the better pick. It has fewer reviews but maintains a high rating (4.75/5), with notable strengths in personalized recommendations and operational efficiency. For properties prioritizing data security, guest history, and API access, Revinate offers more unique features. Conversely, if multi-channel engagement and local promotion are key, Sojern's capabilities stand out.

Is Revinate or Sojern Easier to Use?

Revinate scores a near-perfect 4.92/5 for ease of use, with users praising its intuitive interface, quick setup, and seamless PMS integration. Many reviewers mention how rapidly their staff adopted it, citing its user-friendly design and straightforward onboarding process. Customer support also receives high praise, contributing to a smoother implementation.

Sojern's ease of use is slightly lower at 4.59/5, with some users noting a learning curve due to its additional customization options. Reviewers appreciate the platform's straightforwardness but highlight that onboarding takes a bit longer due to its broader capabilities.

Edge: Revinate.

Which Has Better Features: Revinate or Sojern?

Revinate offers 13 shared features plus 4 unique ones—Open API, SMS Text Messaging, Secured Data Protection, and Guest History—that support personalized, secure, and flexible communication. Sojern shares 13 features but adds 5 unique capabilities: Photo Sharing, Desktop App, Facebook Messenger Integration, Live Translations, and Website Livechat, emphasizing multi-channel engagement and real-time support.

Revinate's focus on secure data and guest history makes it ideal for hotels prioritizing data privacy and detailed guest insights. Sojern’s additional features enhance local marketing, visual content sharing, and global communication, making it better suited for hotels emphasizing guest engagement through diverse channels.

Edge: Revinate.

Which Has Better Customer Support: Revinate or Sojern?

Both platforms maintain an outstanding 4.88/5 rating for customer support, with reviews highlighting their responsiveness and helpfulness. Revinate's support staff receives praise for quick responses, though some mention slower response times during peak periods or interface issues. Users appreciate that staff frequently resolve issues promptly, aiding smooth onboarding.

Sojern support is equally rated highly, with users emphasizing Baskar’s attentive service and customized solutions, like the DND feature. The consistency across both products suggests your support experience should be positive with either, but Revinate’s larger review base and recent feedback confirm its strong ongoing support.

Edge: Tie.

Which Do Hoteliers Rate Higher: Revinate or Sojern?

Revinate’s 33 reviews, with recent feedback, show a consistent high rating of 4.82/5, especially among independent and resort hotels. Its reviews from various segments emphasize its reliability, ease of use, and impactful features, with comments like “It’s very neat how we can interact with guests in a conversational manner.”

Sojern's 17 reviews also reflect high satisfaction at 4.75/5, predominantly from boutique and branded hotels. Recent reviews praise its responsiveness and customization, but the smaller review count makes Revinate’s rating more robust and current.

Edge: Revinate.

How Much Do Revinate and Sojern Cost?

Revinate does not publicly list its pricing, indicating a custom quote approach likely based on hotel size and needs. It does not offer a freemium or trial, suggesting a focus on enterprise-level clients.

Sojern charges a base price of $400 per month, with no freemium or trial options. Its straightforward pricing model makes budgeting easier, but actual costs may vary if additional features or integrations are required.

What Type of Hotel Should Use Revinate?

• Hotels that need a secure, data-rich messaging platform with deep integrations.
• Properties that prioritize guest history and personalized communication.
• Hotels aiming to automate routine inquiries and improve operational efficiency.
• Properties seeking a solution with extensive reporting for decision-making.
• Hotels with PMS systems compatible with Revinate’s integrations.

Not ideal if your hotel prefers a simpler, less customizable tool or operates with very limited digital communication needs.

What Type of Hotel Should Use Sojern?

• Hotels that want multi-channel guest engagement, including Facebook Messenger and live translation.
• Properties focused on local recommendations, upselling, and ancillary revenue.
• Hotels looking to reduce front desk calls by more than 50%.
• Hotels that prioritize visual content sharing like photos.
• Properties that value real-time support and customizable automation.

Not ideal if your hotel prefers a single-channel solution or needs a fully integrated, secure guest data platform with extensive backend management.

Revinate vs Sojern: The Bottom Line for Hotels

Revinate Ivy is a mature, review-backed platform ideal for hotels wanting a secure, data-rich guest messaging system. Its broad feature set, extensive integrations, and excellent support make it suitable for larger properties or those prioritizing operational insights.

Sojern AI Smart Concierge excels at multi-channel, personalized guest communication, reducing workload and increasing responsiveness. It’s best suited for hotels that want to boost ancillary revenue through local recommendations and visual content, especially if they operate across multiple channels.

If your hotel values proven reliability, extensive integrations, and data security, choose Revinate. If you seek dynamic engagement across various platforms with a focus on upselling and local content, Sojern is the way to go.