The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 25 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
GRAND shines .
Noovy shines in ease of use and customer support , with exclusive features like Payment processing and Housekeeping module.
Side-by-side ratings based on 25 verified hotelier reviews on HTR.
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| Starting Price | From $900/mo | From $600/mo |
| Verified Reviews | 0 | 25 |
After analyzing 25 verified reviews, GRAND users most value its , while Noovy users highlight ease of use, customer service, automated payment processing. Click any theme to see what reviewers say.
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Ease of Use
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Customer Service
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Automated Payment Processing
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Direct OTAs Integration
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Design
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Reporting Tools
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #39 11 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #38 12 reviews |
By Property Type
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| Boutique ▾ | — | #38 14 reviews |
| Luxury | — | #54 2 reviews |
| Branded / Chain | — | #52 2 reviews |
By Region
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| Europe ▾ | — | #22 23 reviews |
| Middle East | — | #16 2 reviews |
Choosing the right property management system (PMS) is crucial for your hotel's efficiency, guest experience, and profitability. Grand PMS by GRAND aims to streamline operations through automation and integration but currently lacks reviews, making it untested in real-world settings. Noovy PMS, on the other hand, boasts a growing user base, recent reviews, and high satisfaction scores, making it a more reliable choice at this stage. This comparison will help you determine which system best fits your hotel's needs.
GRAND PMS positions itself as a next-generation, cloud-based platform that integrates hotel and venue operations, including event management and proposals. However, it has no reviews yet, leaving its real-world performance unverified. In contrast, Noovy PMS has 19 recent reviews with an average rating of 5/5, indicating strong user satisfaction. The lack of reviews and recent feedback on GRAND PMS raises questions about its proven effectiveness and ease of adoption.
Both systems aim to unify multiple processes—Grand by combining bookings, billing, and event management, while Noovy offers an all-in-one platform with PMS, channel management, booking engine, and revenue tools. Yet, without user feedback, it's difficult to assess how well GRAND performs in daily operations compared to Noovy, which is highly praised for its usability and support. Are you willing to adopt a system with no current user validation, or do you prefer a proven solution like Noovy?
If your hotel needs a flexible, cloud-based platform that combines event management and venue operations, GRAND PMS might seem appealing—especially with its AI-driven automation. But, given its absence of reviews and real-world data, it’s risky if you require immediate confidence in system stability and support.
If your hotel prioritizes ease of use, quick onboarding, and a proven track record, Noovy PMS should be your choice. It’s rated 4.84/5 for ease of use, with recent reviews praising its reliability and customer support, making it ideal for hotels seeking a straightforward, well-supported management system. For hotels wanting a reliable, field-tested solution, Noovy offers a proven package.
Noovy PMS has a current user rating of 4.84/5 for ease of use, with 19 recent reviews emphasizing its intuitive interface, fast onboarding, and reliable performance. Users describe it as "easy to use, reliably, fast and friendly," with many highlighting how it simplifies operations and saves time.
GRAND PMS, however, has no reviews to validate its user interface or onboarding process, making it impossible to compare its usability. The lack of real-user feedback puts its ease of use in question.
Edge: Noovy PMS.
Noovy PMS offers 34 unique features, including a channel manager, integrated CRS, payment processing, online check-in/out, guest communication, revenue management, and mobile apps. Its comprehensive feature set allows hotels to automate and manage most operational aspects from a single platform, which many users find beneficial.
GRAND PMS has no verified features listed, making it impossible to compare directly. The absence of detailed features and user feedback severely limits confidence in its capabilities.
Edge: Noovy PMS.
Noovy PMS has a high customer support rating of 4.89/5, with reviews praising its "friendly, fast, and reliable" support and smooth onboarding. Users often mention that support helps resolve issues promptly, contributing to a positive experience overall.
GRAND PMS, lacking reviews, cannot be evaluated for support quality. The absence of user feedback means we cannot confirm its responsiveness or effectiveness.
Edge: Noovy PMS.
Noovy PMS integrates with 40 verified partners, including prominent OTAs and software providers like Bookboost, GuestRevu, and SiteMinder. This extensive integration network offers flexibility and reduces manual data entry.
GRAND PMS currently has no verified integrations, limiting its connectivity options. Without integrations, your team might face more manual work and less operational efficiency.
Edge: Noovy PMS.
Noovy PMS enjoys an average rating of 5/5 from 18 reviews, with many users explicitly stating satisfaction and recommending it. It appeals across hotel segments, especially boutique and city-center properties.
GRAND PMS has no reviews, so there is no data to assess user satisfaction or segment preferences. Its untested status makes it difficult to evaluate its reputation among hoteliers.
Edge: Noovy PMS.
GRAND PMS is priced at a $900 base fee, with no information about monthly or per-room charges, and no trial available. Its higher price point might reflect its broad feature set, but the lack of transparent, flexible pricing could be a concern.
Noovy PMS costs €5 per room monthly, with no additional implementation fee or hidden charges. Its transparent, affordable pricing makes it attractive for independent hotels and small chains.
Not ideal if your hotel needs proven reliability, extensive integrations, or a budget-friendly solution.
Not ideal if your hotel requires advanced venue management or specialized event features.
The core difference is proven user satisfaction and feature robustness—Noovy has a solid track record, while GRAND appears promising but lacks real-world validation.
Choose GRAND PMS if you value early adoption of innovative features and are willing to take risks without current user feedback. It might suit larger venues with complex event needs and a readiness to experiment.
Opt for Noovy PMS if you want a trusted, easy-to-use system with extensive integrations, comprehensive features, and recent top-rated support. For most hotels, especially smaller independent properties, Noovy provides a safer, more reliable investment.
In conclusion, the choice hinges on your confidence in untested technology versus proven performance. Given the current data, Noovy PMS stands out as the stronger, more reliable option for your hotel today.
According to HTR's product database, GRAND PMS and Noovy PMS share 14 features. Here are the key differences — features one has that the other lacks.
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| Channel Manager | ||
| Custom rates | ||
| Housekeeping module | ||
| Integrated CRS | ||
| Payment processing | ||
| RevPaR & ADR Reports |
Showing top differences. 22 more features differ between these products.
What hoteliers love
Many reviews praise the system's ease of use, noting its user-friendly design and intuitive interface which makes training new staff quick and reduces... Many reviews praise the system's ease of use, noting its user-friendly design and intuitive interface which makes training new staff quick and reduces operational errors.
Excellent customer service is frequently mentioned, with users appreciating quick responses and effective resolutions, contributing to overall satisfa... Excellent customer service is frequently mentioned, with users appreciating quick responses and effective resolutions, contributing to overall satisfaction with the product.
The system facilitates automatic payment requests and processing, drastically simplifying billing and reducing error rates. This feature is also appre... The system facilitates automatic payment requests and processing, drastically simplifying billing and reducing error rates. This feature is also appreciated for its efficiency in handling non-refundable bookings.
Where hoteliers push back
Users appreciate the software's functionality but note that the design is slightly outdated, though a redesign is anticipated to address this issue.
The software offers robust reporting tools that provide insights into various aspects of hotel operations, aiding in better management decisions.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. GRAND PMS and Noovy PMS share many core Property Management Systems features, but each has unique capabilities. GRAND PMS offers 0 verified integration partners, while Noovy PMS offers 40. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Noovy PMS leads in ease of use at 4.9/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
GRAND PMS: No. Noovy PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. GRAND has an HT Score of 0 and Noovy has 71. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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