GRAND PMS vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel's success. Both GRAND PMS by GRAND and ThinkReservations PMS aim to streamline operations, but they address different needs and hotel profiles. Understanding their core strengths and how they compare can help you make an informed choice. Are you seeking a more comprehensive, feature-rich platform or a simplified, highly-rated solution? Let’s explore how they stack up.

Is GRAND PMS or ThinkReservations Better for Hotels?

GRAND PMS and ThinkReservations serve hotel operators but cater to distinct types of properties. GRAND touts a next-generation, cloud-based system with broad operational tools, including event management and built-in automation. Meanwhile, ThinkReservations emphasizes ease of use, OTA integration, and automation for small to mid-sized properties.

ThinkReservations has more recent and numerous reviews—356 in the last six months—and a high rating of 4.88/5, indicating a strong current user base. GRAND, with no reviews yet, cannot offer this validation, making its functionality and user satisfaction less proven at this stage.

Do you prefer a platform with extensive customer feedback and proven performance? Or are you open to a newer system that promises innovation but lacks user validation? The choice depends on your need for reliability versus cutting-edge features.

ThinkReservations vs GRAND PMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, highly-rated PMS with strong OTA connectivity, stick with ThinkReservations. It’s ideal for small to midsize properties such as inns, boutique hotels, bed & breakfasts, and resorts aiming to boost revenue through upselling, automation, and seamless integrations.

On the other hand, GRAND caters to hotels or venues seeking a broader operational platform that includes event management, proposals, and AI automation. It’s better suited for larger operations or those wanting a unified system that covers more than just reservations.

Your decision hinges on your hotel size, complexity, and feature needs. For proven reliability and current user satisfaction, ThinkReservations is the superior choice.

Is GRAND PMS or ThinkReservations Easier to Use?

ThinkReservations consistently earns high marks for ease of use—4.82/5 based on recent reviews—and praise centers around its intuitive interface, straightforward onboarding, and excellent customer support. Users describe it as “easy to use,” with “seamless onboarding” and “quick, helpful support,” facilitating staff adoption.

GRAND, however, has no reviews or ratings available. Its interface and onboarding process remain untested by the user community. Given the limited information, it’s impossible to assess its usability confidently.

Edge: ThinkReservations.

Which Has Better Features: GRAND PMS or ThinkReservations?

ThinkReservations offers a broader feature set with 26 exclusive features, including a channel manager, online check-in, digital registration, ancillary revenue tracking, and native email marketing. These tools directly enhance operational efficiency and revenue opportunities.

GRAND provides only one exclusive feature: Guest CRM. While it mentions AI automation and event management, specifics on additional features are limited, and it has fewer overall capabilities.

Given the extensive features directly impacting daily hotel management, ThinkReservations holds the clear advantage.

Edge: ThinkReservations.

Which Has Better Customer Support: GRAND PMS or ThinkReservations?

ThinkReservations boasts a recent review score of 4.82/5 and many comments praising its support team as “very accessible,” “knowledgeable,” and “quick to respond.” Users describe support as “excellent,” especially during onboarding and ongoing use.

GRAND has no reviews or ratings, so its support quality remains unverified. Without user feedback, we cannot confirm its responsiveness or helpfulness.

Edge: ThinkReservations.

Which Has More Integrations: GRAND PMS or ThinkReservations?

ThinkReservations integrates with 16 verified partners, including major OTAs like Expedia, Airbnb, and TripAdvisor, plus ancillary services such as Sojern and TrustYou. Its integration ecosystem is robust, facilitating seamless booking and guest communication.

GRAND, with no verified integrations, appears limited in this area. The lack of integration options could hinder operational automation and guest reach.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: GRAND PMS or ThinkReservations?

Given that GRAND has no reviews, it cannot be rated by hoteliers. ThinkReservations, with 356 recent reviews and a near-perfect rating of 4.88/5, is clearly the preferred choice among users.

Property types that praise ThinkReservations include inns, boutique hotels, and vacation rentals, with many citing operational improvements and revenue growth. No hotel segment has rated GRAND, making its user satisfaction undetermined.

Edge: ThinkReservations.

How Much Do GRAND PMS and ThinkReservations Cost?

GRAND’s pricing is listed at $900 per month, with no mention of a trial, freemium model, or flexible plans. This flat rate suggests a premium pricing structure, likely reflecting its broader feature set.

ThinkReservations costs $500 per month, with no free tier or trial. Its lower price point and detailed features make it more accessible for small to medium properties seeking value.

Overall, ThinkReservations offers a more budget-conscious option with extensive capabilities.

What Type of Hotel Should Use GRAND PMS?

• Hotels that require a comprehensive, all-in-one platform for venue and event management.
• Larger properties or multi-venue operations seeking automation and AI-powered tools.
• Hotels with complex billing needs, group management, or ancillary revenue streams.
• Teams that prioritize integrated proposals and detailed reporting.

Not ideal if you’re a small hotel or inn seeking a simple, cost-effective solution, as GRAND’s feature set and pricing may be overkill.

What Type of Hotel Should Use ThinkReservations?

• Small to midsize hotels, inns, bed & breakfasts, resorts, and boutique properties.
• Hotels that prioritize OTA connectivity, online check-in, and automated guest communication.
• Teams seeking to increase revenue through upselling and integrated marketing.
• Properties looking for an intuitive, easy-to-learn platform with proven support.

Not ideal if you need advanced event management, extensive automation, or integrations beyond the OTA scope.

ThinkReservations vs GRAND PMS: The Bottom Line for Hotels

GRAND PMS offers a broad, integrated system with advanced automation and event management features, but it’s untested by user reviews. It’s suitable for large venues or multi-service operations willing to invest in a future-facing platform.

ThinkReservations excels in user satisfaction, ease of use, and proven performance, especially for small and midsize hotels. Its extensive feature set and high review ratings make it the more reliable and practical choice for most hoteliers.

If your hotel values a trusted, highly-rated system with extensive integrations and support, go with ThinkReservations. It’s the more established, user-approved platform ready to grow with you.

Choose GRAND if you need a highly customizable, all-in-one venue and event management system with automation capabilities, and are comfortable with a less proven platform.