The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 26 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Great Stay App shines , with exclusive features like Automatic Translations (Multi-Lingual) and Local Recommendations.
LIKE MAGIC shines in ease of use and customer support .
Side-by-side ratings based on 26 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | Contact sales | From $700/mo |
| Verified Reviews | 0 | 26 |
After analyzing 26 verified reviews, Great Stay App users most value its , while LIKE MAGIC users highlight operational efficiency, guest experience, complexity reduction. Click any theme to see what reviewers say.
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Operational Efficiency
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Guest Experience
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Complexity Reduction
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Booking Engine Performance
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Customization and Branding
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Room Upgrade Functionality
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How each product ranks among Hotel Guest Apps vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #8 10 reviews |
| Mid-Size (25-74 rooms) ▾ | #38 0 reviews | #14 8 reviews |
| Large (75-199 rooms) | — | #13 3 reviews |
By Property Type
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| Boutique ▾ | #38 0 reviews | #17 6 reviews |
| Luxury | — | #28 2 reviews |
| Branded / Chain | #33 0 reviews | #16 3 reviews |
| Extended Stay ▾ | — | #4 13 reviews |
By Region
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| North America | — | #30 1 reviews |
| Europe ▾ | #36 0 reviews | #9 24 reviews |
Choosing the right guest app is vital for streamlining operations, elevating guest experiences, and increasing revenue. Both Great Stay App and LIKE MAGIC aim to meet these needs, but they approach these goals differently. While Great Stay App offers a broad set of features with limited recent reviews, LIKE MAGIC provides a highly-rated, recent, and well-supported platform. So, which one best fits your hotel?
Great Stay App has a very limited review base, with no recent reviews and an overall score of 0/5, indicating a lack of current user feedback. In contrast, LIKE MAGIC has accumulated 26 reviews in the last six months, with a high NPS score of 9.92/10 and a 99% likelihood to recommend, making it the more reliably validated option. The recent reviews of LIKE MAGIC highlight high ease of use, excellent support, and strong customer satisfaction.
Both products aim to improve guest communication and operational efficiency, but LIKE MAGIC’s recent, positive reviews reinforce its current relevance and performance. Is your hotel willing to rely on an unreviewed, untested platform, or do you prefer a solution with recent user validation?
If your hotel needs a guest app focused on digital guest journeys, automation, and high user satisfaction, LIKE MAGIC is the clear choice. Its strong reviews, recent positive feedback, and high ratings make it ideal for hotels prioritizing guest engagement and operational automation.
On the other hand, Great Stay App might not be suitable unless your property is in Europe (it currently has no regional presence), and you’re willing to work with a product lacking recent user validation. If your team values a proven, well-rated platform, LIKE MAGIC is the better fit.
LIKE MAGIC is rated 4.96/5 for ease of use, with reviews praising its intuitive interface, modern experience, and seamless integration with existing PMS and access systems. Users mention that staff adoption is straightforward and onboarding takes about 4.8/5, with most reviews emphasizing how quickly teams adapt.
Great Stay App scores 0/5, with no recent reviews or ratings to assess its usability. Based on available data, it appears to lack validation for a user-friendly experience.
Edge: LIKE MAGIC.
LIKE MAGIC offers an extensive feature set with 10 core functionalities, including AI-powered responses, digital keys, and personalized guest interactions. It also provides automation features that significantly reduce manual tasks, boosting operational efficiency.
Great Stay App provides only 10 shared features with LIKE MAGIC but includes two unique features: Automatic Translations and Local Recommendations. However, it lacks advanced automation, AI integration, or digital key functions that LIKE MAGIC offers.
Edge: LIKE MAGIC.
LIKE MAGIC’s support scores 4.85/5, with recent reviews praising its responsiveness and dedication to helping hotels succeed. Guests and hoteliers alike describe the support team as responsive, knowledgeable, and proactive in solving issues.
Great Stay App has no recent support ratings or reviews, and its support experience remains unverified. Given the recent positive feedback for LIKE MAGIC, it clearly leads in customer support.
Edge: LIKE MAGIC.
LIKE MAGIC integrates with 10 verified partners, including Mews, SALTO Systems, Adyen, and TrustYou, offering broader compatibility with essential hotel systems. Its extensive integration list supports a diverse range of operational needs.
Great Stay App has only 2 verified partners—RoomRaccoon and RUNNR.ai—and thus fewer integration options. For hotels seeking a flexible, interconnected platform, LIKE MAGIC provides a more comprehensive ecosystem.
Edge: LIKE MAGIC.
Since Great Stay App has no recent reviews, it lacks current ratings or property segment feedback, making it impossible to gauge hotel satisfaction. Conversely, LIKE MAGIC has a high overall rating, with hotels from various segments—such as small boutique hotels, city center properties, and branded hotels—giving it consistently high scores.
LikeMagic’s recent reviews emphasize ease of use, operational efficiency, and guest satisfaction, making it the preferred choice for modern hoteliers.
Edge: LIKE MAGIC.
Great Stay App does not publicly list its pricing, indicating a possible customized quote or limited availability. LIKE MAGIC offers a straightforward base price of $700, with no additional implementation fees or monthly charges, simplifying budgeting for hoteliers.
The transparent pricing of LIKE MAGIC makes it easier to evaluate ROI and plan your investment.
Not ideal if you need recent validation, high automation, or digital keys, as these features are absent or unverified.
Not ideal if your hotel is very small or has minimal digital infrastructure, or if you prefer a product with a regional focus on Europe only.
The core difference lies in validation and features: LIKE MAGIC is actively used, highly-rated, and packed with automation tools, while Great Stay App remains largely unreviewed and limited in scope. If you want a platform that has proven success and recent positive feedback, LIKE MAGIC is the clear choice.
Choose LIKE MAGIC if your hotel needs automation, extensive integrations, and strong support—especially if operating in regions it covers. Its current reviews and feature set make it the more reliable and scalable option.
Select Great Stay App only if your hotel is in Europe, has minimal automation needs, and you’re comfortable with unverified, limited recent feedback. For most hoteliers, LIKE MAGIC offers a safer, more proven path to elevating guest experiences and operational efficiency.
Hotel Guest Apps pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $700/mo |
According to HTR's product database, Great Stay App and LIKE MAGIC share 10 features. Here are the key differences — features one has that the other lacks.
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| Automatic Translations (Multi-Lingual) | ||
| Local Recommendations |
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Like Magic allowed us to operate with just six staff members, without compromising guest experience. The platform is easy to use, fun to work with, and has revolutionized how we ru..."
No published case study for this goal yet.
"LIKE MAGIC isn't just a tool for us, it's the backbone of our overall guest experience. If I ever worked somewhere else, I'd bring it with me."
Unique capabilities
What hoteliers love
LikeMagic significantly enhances operational efficiency by offering features such as online check-in and an integrated booking engine. It allows hotel... LikeMagic significantly enhances operational efficiency by offering features such as online check-in and an integrated booking engine. It allows hotels to automate many processes, reducing the need for external systems and enabling staff to focus more on guest experiences.
Guests benefit from a smooth and comprehensive experience using the app, enjoying seamless interactions and a well-organized journey from check-in to... Guests benefit from a smooth and comprehensive experience using the app, enjoying seamless interactions and a well-organized journey from check-in to check-out. The tailored guest journey is a notable positive aspect, enhancing satisfaction.
LikeMagic reduces the complexity of hotel operations by providing a consolidated solution that eliminates the need for multiple third-party interfaces... LikeMagic reduces the complexity of hotel operations by providing a consolidated solution that eliminates the need for multiple third-party interfaces, thus lowering operational costs and complexity.
Where hoteliers push back
Some users are disappointed by the cancellation of custom branding functionality for the platform, highlighting a need for more personalized control o... Some users are disappointed by the cancellation of custom branding functionality for the platform, highlighting a need for more personalized control over the guest portal's UI and UX for better alignment with their brand.
Users have expressed a desire for a room upgrade function to be integrated, allowing guests to easily upgrade their rooms through the app, which is cu... Users have expressed a desire for a room upgrade function to be integrated, allowing guests to easily upgrade their rooms through the app, which is currently lacking and noted as a potential improvement.
Ranks higher for
Where the ratings diverge most
It depends on your requirements. Great Stay App and LIKE MAGIC share many core Hotel Guest Apps features, but each has unique capabilities. Great Stay App offers 2 verified integration partners, while LIKE MAGIC offers 10. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. LIKE MAGIC leads in ease of use at 5.0/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Great Stay App: No. LIKE MAGIC: No. Neither product currently offers a free tier. Most Hotel Guest Apps vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Great Stay App has an HT Score of 0 and LIKE MAGIC has 78. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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