Hub OS Guest in Touch vs. Zaplox Premium Guest App:
Which Is Right for You?

The Decision

Choosing between hub OS Guest in Touch and Zaplox Premium Guest App hinges on what your hotel prioritizes—whether operational efficiency or guest experience. Both solutions aim to enhance contactless interactions but diverge significantly in scope, features, and user feedback. How do their strengths align with your hotel’s specific needs?

hub OS offers a web-based communication platform focused on streamlining internal operations and maintenance, while Zaplox provides a fully branded mobile app that puts guest convenience front and center. Are you looking to improve internal workflows or elevate the guest mobile experience?

Is hub OS or Zaplox Better for Hotels?

Both products solve the challenge of contactless communication, but their approaches differ. hub OS emphasizes internal communication, maintenance management, and operational coordination, whereas Zaplox centers on delivering a comprehensive mobile guest journey, including check-in, keyless entry, and service requests.

hub OS’s strength lies in its ability to connect various departments through its web app, making it ideal for hotels aiming to enhance operational efficiency and incident management. Zaplox excels in creating a seamless, branded mobile experience that reduces front desk interactions and promotes safety—best suited for hotels prioritizing guest contactless engagement.

Are you more focused on internal communication efficiency or guest-facing digital tools?

hub OS vs Zaplox: Which Should Your Hotel Choose?

If your hotel needs to streamline operational workflows, manage maintenance requests, and improve inter-department communication, hub OS is the better choice. Its high ratings—4.69/5 overall, 4.87/5 ease of use, and 97% likelihood to recommend—reflect its strong performance in enhancing hotel operations.

Conversely, if your hotel requires a customizable mobile app to enable contactless check-in, mobile keys, and guest messaging, Zaplox offers a broad suite of features, including mobile payment and concierge services. Its niche focus on guest experience is reflected in its reviews, with an overall rating of 3.33/5 and a 82% recommendation rate, indicating room for growth but solid potential.

For operational hotels that want to optimize internal processes, go with hub OS. For guest-centric properties looking to reduce physical contact and improve mobile engagement, choose Zaplox.

Is hub OS or Zaplox Easier to Use?

hub OS boasts an impressive ease of use rating 4.87/5, with reviewers calling it user-friendly for all hotel staff and noting the straightforward onboarding process. Reviews highlight its intuitive interface and quick adoption, even across diverse departments, with many praising its mobile accessibility for on-the-go management.

Zaplox, with a 3.33/5 ease of use score, receives mixed feedback. Reviewers mention its mobile app is generally user-friendly but note some issues with integrations, particularly with PMS systems like Opera, which can hinder staff adoption.

Edge: hub OS.

Which Has Better Features: hub OS or Zaplox?

hub OS offers 2 core features, including its contactless communication web app, which enables requesting services, reporting incidents, and communicating with staff—all accessible via browser. Zaplox, with 13 features, provides a comprehensive suite: mobile check-in, digital keys, guest messaging, local recommendations, mobile payment, and more.

Zaplox’s extensive feature set surpasses hub OS in scope, offering functionalities that create a full mobile guest journey. hub OS’s unique feature is its web-app contactless communication, but Zaplox’s ability to integrate multiple guest services is a clear advantage.

Edge: Zaplox.

Which Has Better Customer Support: hub OS or Zaplox?

hub OS’s support rating of 4.74/5 is backed by reviews describing quick, proactive, and helpful customer service. Users appreciate the responsiveness and the company’s commitment to resolving issues, which is critical given some reports of technical glitches.

Zaplox’s support scores slightly lower at 4/5, with reviews citing responsive communication but also highlighting occasional delays and integration challenges. Given the more positive feedback on hub OS, it’s the supported choice for hotel teams prioritizing reliable assistance.

Edge: hub OS.

Which Has More Integrations: hub OS or Zaplox?

hub OS boasts 23 verified partners, including major PMS and channel managers like Oracle Hospitality, Mews, and Infor. Zaplox has 17 verified integrations, including notable partners like SALTO Systems, protel, and dormakaba.

While hub OS’s broader integration network enhances its appeal for complex hotel systems, Zaplox’s fewer but focused integrations still cover essential areas like access control and PMS connectivity. Overall, hub OS edges out with more verified partners.

Edge: hub OS.

Which Do Hoteliers Rate Higher: hub OS or Zaplox?

hub OS enjoys a significantly higher overall rating of 4.69/5 and a recent review count of 27, providing a robust data set. It is favored across hotel segments, with an average segment rating of 4.64/5 and a 97% likelihood to recommend.

Zaplox has only 3 recent reviews and an overall rating of 3.33/5, with mixed feedback mainly from boutique and city center hotels. Given the higher volume and more recent reviews, hub OS’s reputation is stronger and more current.

Edge: hub OS.

How Much Do hub OS and Zaplox Cost?

Pricing details for both products are not publicly available, which is typical for enterprise hotel solutions requiring custom quotes. Expect both to be priced based on hotel size, feature selection, and integration complexity.

Without transparent pricing, your evaluation should focus on value delivered relative to features, support, and existing hotel needs.

What Type of Hotel Should Use hub OS?

• Hotels seeking to improve internal operations, communication, and maintenance tracking.
• Properties with multiple departments requiring real-time incident reporting.
• Hotels aiming for operational efficiencies rather than guest-facing features.
• Hotels with existing PMS integrations looking to enhance back-of-house coordination.
• Hotels prioritizing data analytics and performance monitoring.
• Resorts and branded hotels with complex operational workflows.

Not ideal if your focus is purely on guest mobile engagement or contactless concierge services.

What Type of Hotel Should Use Zaplox?

• Hotels prioritizing contactless guest experiences and mobile check-in.
• Properties wanting to minimize front desk staffing and physical touchpoints.
• Boutique or city center hotels targeting a tech-savvy, mobile-first clientele.
• Hotels aiming to increase guest satisfaction through personalized mobile services.
• Hotels looking to reduce costs on guest interactions via mobile solutions.
• Properties with existing PMS integrations that support mobile access.

Not ideal if your hotel primarily needs internal communication tools or maintenance management.

hub OS vs Zaplox: The Bottom Line for Hotels

hub OS provides a comprehensive internal communication and maintenance platform, rated highly for ease of use, support, and operational impact. It excels in streamlining hotel workflows, making it ideal for properties with complex operational needs.

Zaplox offers a versatile, guest-focused mobile app that enhances contactless interactions, from check-in to room service. It is best suited for hotels aiming to boost guest safety and satisfaction through mobile technology.

If your hotel’s priority is internal operational efficiency, hub OS is the clear choice. If improving the guest experience with mobile solutions is your goal, Zaplox offers a broader feature set.

In conclusion, choosing hinges on whether your hotel needs to optimize staff workflows or elevate the guest mobile journey. Both products serve different core functions, but based on recent reviews and strong ratings, hub OS has a more established reputation.