Guest Tracker PMS vs. RoomRaccoon PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can determine how smoothly your hotel operates and affects your revenue. Both Guest Tracker PMS by TCS Systems and RoomRaccoon PMS aim to streamline hotel management, but their approaches and strengths differ dramatically. Your choice hinges on your hotel’s size, complexity, and what features matter most to you. Are you prioritizing a system backed by a robust user base and recent reviews, or are you seeking a more straightforward, integrated solution?

Guest Tracker PMS offers a basic interface with limited published features and no recent reviews, raising questions about its current viability. Conversely, RoomRaccoon boasts over 169 reviews in the past six months, with a high 4.88/5 overall rating and a clear focus on small to mid-sized independent hotels. The question is: which system better aligns with your hotel’s needs?

Is Guest Tracker PMS or RoomRaccoon PMS Better for Hotels?

Guest Tracker PMS by TCS Systems is a property management solution designed for simple reservation management and guest operations. However, it lacks recent user feedback, feature updates, or a broad review base, making it hard to gauge its current performance or customer satisfaction.

RoomRaccoon, on the other hand, has gathered 169 reviews in the last six months, with a recent review count and a 4.88/5 rating, indicating active and recent user engagement. Many hoteliers praise its intuitive interface, automation features, and revenue tools, though some mention bugs and support delays.

While Guest Tracker aims to cover core PMS functions, RoomRaccoon’s recent reviews and high ratings suggest it’s more reliable and appreciated by users today. Do you want a system that’s actively supported and well-rated by peers?

RoomRaccoon vs Guest Tracker PMS: Which Should Your Hotel Choose?

If your hotel needs an all-in-one platform that combines booking, channel management, invoicing, and guest communication, RoomRaccoon is the clear choice. It’s ideal for small to medium-sized independent hotels seeking automation and ease of use.

Guest Tracker might be suitable only if your hotel has very basic needs and you want a simple reservation system without a significant investment. For hotels prioritizing user reviews, recent performance, and feature richness, RoomRaccoon’s proven track record makes it the stronger pick.

In summary, if you value active support, comprehensive features, and recent peer reviews, go with RoomRaccoon. If your needs are minimal and you want a basic solution, Guest Tracker could suffice—but consider that it’s not currently rated or reviewed in the last six months.

Is Guest Tracker PMS or RoomRaccoon PMS Easier to Use?

RoomRaccoon’s user interface has a 4.74/5 rating, with many reviews describing it as intuitive and easy to learn, especially for small hotel teams. Onboarding is rated at 4.61/5, with users noting that staff can quickly adopt the system, reducing training time.

Guest Tracker’s ease of use is unverified through recent reviews, but its limited feature set and lack of user feedback suggest it may not offer the same level of polish or intuitiveness. The absence of recent reviews makes it difficult to assess how quickly staff can adapt or how smooth the onboarding process is.

Edge: RoomRaccoon.

Which Has Better Features: Guest Tracker PMS or RoomRaccoon PMS?

RoomRaccoon offers 51 features that are highly valued by hoteliers, including a channel manager, revenue management, booking engine, automated guest communication, online check-in, and robust reporting tools. Many users appreciate its all-in-one approach and automation capabilities.

Guest Tracker, by contrast, has no publicly listed features or integrations, making it hard to compare. Based on available data, RoomRaccoon clearly outperforms Guest Tracker in feature depth, versatility, and integration options.

Edge: RoomRaccoon.

Which Has Better Customer Support: Guest Tracker PMS or RoomRaccoon PMS?

RoomRaccoon’s support, rated at 4.53/5, receives praise for responsiveness and helpfulness in recent reviews. Hoteliers mention that the support team is eager to assist, and onboarding is generally smooth, despite some complaints about slow responses.

Guest Tracker has no recent review data or support ratings available. The lack of user feedback makes it impossible to assess support quality, but the absence of recent reviews suggests less current engagement or support activity.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: Guest Tracker PMS or RoomRaccoon PMS?

RoomRaccoon’s recent reviews consistently rate it highly across hotel segments, with a 4.88/5 overall score, and a Likelihood to Recommend of 94%. Small hotel operators, boutique hotels, and independent properties particularly praise its ease of use, automation, and revenue features.

Guest Tracker has no recent reviews or ratings, making it impossible to establish a peer-backed performance standard. Given the high engagement and recent positive feedback for RoomRaccoon, it’s clearly the more trusted choice among hoteliers today.

Edge: RoomRaccoon.

How Much Do Guest Tracker PMS and RoomRaccoon PMS Cost?

Guest Tracker’s pricing information is unavailable, which raises questions about its transparency, scalability, and value. It could be a free or low-cost option, but without clear data, it’s difficult to evaluate its return on investment.

RoomRaccoon charges a base price of $1,000, with no additional implementation or monthly fees disclosed. Its pricing model appears straightforward for small hotels, and many users find its value justified by the features and support it offers.

What Type of Hotel Should Use Guest Tracker PMS?

• Hotels with minimal operational needs, such as small bed & breakfasts or inns.
• Teams seeking a simple reservation management system without complex automation.
• Hotels with very tight budgets and willing to forgo modern integrations.
• Not ideal if your hotel needs integrated revenue management, channel management, or automation features.

Guest Tracker may suit very small properties with straightforward operations but could fall short for hotels looking for active support and modern features.

What Type of Hotel Should Use RoomRaccoon PMS?

• Independent boutique hotels seeking an all-in-one management platform.
• Small to medium-sized hotels aiming to automate guest communication and revenue management.
• Hotels wanting direct OTA integrations, online check-in, and automated invoicing.
• Hotels prioritizing recent reviews, active support, and a feature-rich system.
• Not ideal if your hotel requires enterprise-level features for large chains or complex operations.

RoomRaccoon is best suited for independent, growth-oriented properties that want to streamline daily tasks and increase revenue.

RoomRaccoon vs Guest Tracker PMS: The Bottom Line for Hotels

RoomRaccoon offers a comprehensive, well-reviewed platform with robust automation, integrations, and support tailored for small to mid-sized hotels. Its recent performance data, high ratings, and active user base make it the safer choice for most hoteliers today.

Guest Tracker, lacking recent reviews and clear feature sets, is unlikely to provide the same reliability, support, or automation benefits. If your hotel values current peer feedback, active support, and a feature-rich environment, RoomRaccoon is the clear winner.

In contrast, Guest Tracker might appeal only to extremely basic operations with minimal future growth plans. For most hotels seeking stability, innovation, and proven success, RoomRaccoon should be your go-to choice.