GuestPoint PMS vs. RoomRaccoon PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can be challenging, especially when comparing solutions like GuestPoint PMS by GuestPoint and RoomRaccoon PMS by RoomRaccoon. Both aim to streamline operations, manage reservations, and improve guest experiences, but they diverge significantly in features, user reviews, and suitability for different hotel profiles. Your decision hinges on weighing these differences against your hotel's size, complexity, and growth plans.

GuestPoint offers a more traditional, highly-rated system with extensive support, while RoomRaccoon boasts a broader feature set, more recent reviews, and a larger user base. Which platform aligns better with your current needs and future growth?

Is GuestPoint or RoomRaccoon Better for Hotels?

GuestPoint and RoomRaccoon both serve as comprehensive PMS platforms designed to simplify hotel operations, but their core strengths differ. GuestPoint’s main appeal lies in its ease of use and outstanding support, while RoomRaccoon emphasizes automation, integrations, and revenue optimization.

GuestPoint’s reviews highlight its reliability and customer service, especially appreciated by motels and smaller properties in Australia and beyond. RoomRaccoon, meanwhile, has gained popularity across Europe and North America, driven by its feature-rich, all-in-one system used by independent hotels and boutique properties.

GuestPoint’s limited review count—just 25 reviews, with none in the last six months—raises questions about its recent performance and innovation pace. RoomRaccoon’s 169 reviews, with fresh feedback from recent users, suggest it’s more responsive to evolving hotel needs. Do you prioritize a well-established, support-focused system or a more modern, dynamic platform?

GuestPoint vs RoomRaccoon: Which Should Your Hotel Choose?

If your hotel mainly operates as a small motel or campground, especially in Australia or regions where GuestPoint has a strong presence, go with GuestPoint. Its straightforward interface, exceptional 24/7 support, and reliable reservation management make it ideal for smaller teams that need dependable service.

On the other hand, if you’re an independent hotel, boutique property, or small chain looking for an all-in-one solution that automates tasks like guest communication, dynamic pricing, and invoicing, RoomRaccoon is the better fit. Its extensive features, especially its yield management and integrations, support revenue growth and operational efficiency.

Large properties or those requiring complex customizations may find RoomRaccoon’s simpler interface limiting, while GuestPoint’s focus on customer support and ease of use might not be enough for rapidly scaling operations. Which profile better describes your hotel’s current and future needs?

Is GuestPoint or RoomRaccoon Easier to Use?

GuestPoint’s user-friendly interface is highly rated—5/5—according to reviews, with many users praising how intuitive and easy it is for new staff to learn. The onboarding process is rated 4.88/5, and support is consistently highlighted as a standout feature, with hoteliers saying it’s "the best in the industry."

RoomRaccoon’s interface is also praised for its simplicity, with a 4.74/5 ease-of-use rating. Many users find it straightforward, especially with its automation features reducing daily administrative burdens. However, some mention that mobile usability could be improved.

Edge: GuestPoint, due to its higher overall ease-of-use rating and exceptional support reviews.

Which Has Better Features: GuestPoint or RoomRaccoon?

GuestPoint offers 13 features exclusive to its platform, including online 24/7 support, guest communication via SMS, native email marketing, and rules-based room assignments. Its focus is on operational reliability and guest engagement.

RoomRaccoon provides 20 features unique to it, such as guest CRM, multi-currency support, inventory management, yield rules, and integrated ID/passport scanning. Its broader suite supports automation and revenue management at a higher level.

Shared features total 31, but RoomRaccoon’s unique features align more with hotels aiming to automate and optimize revenue. For a hotel needing advanced automation and integrations, RoomRaccoon has the edge.

Edge: RoomRaccoon, due to its higher feature count and advanced automation tools.

Which Has Better Customer Support: GuestPoint or RoomRaccoon?

GuestPoint’s support is rated 5/5, with reviewers emphasizing its availability and knowledge. Many describe their experience as "exceptional," citing quick problem resolution and ongoing assistance, which is vital for smaller teams.

RoomRaccoon’s support is rated 4.53/5, with some reviews noting responsiveness but others highlighting delays, especially during peak periods. While helpful, support responsiveness varies more than GuestPoint’s.

Support quality is crucial; based on recent reviews, GuestPoint’s support remains superior.

Edge: GuestPoint, for consistent 5-star support ratings and customer praise.

Which Has More Integrations: GuestPoint or RoomRaccoon?

RoomRaccoon boasts 88 verified integrations, significantly outpacing GuestPoint’s 7 partners. Shared integrations include popular platforms like SiteMinder and Stripe, but RoomRaccoon offers integrations with PMS, channel managers, and booking engines, plus many niche solutions.

GuestPoint’s limited integrations may restrict scalability and automation options for growing properties. If extensive connectivity matters, RoomRaccoon’s ecosystem offers a clear advantage.

Edge: RoomRaccoon, for its vast number of verified integrations and flexible connectivity.

Which Do Hoteliers Rate Higher: GuestPoint or RoomRaccoon?

RoomRaccoon’s overall rating of 4.88/5 and recent reviews, especially from independent and boutique hotels, reflect high user satisfaction. Its most recent feedback praises automation, ease of use, and revenue growth.

GuestPoint’s ratings are notably lower at 0/5 overall, with no recent reviews, indicating limited current user satisfaction or ongoing product updates.

For current, positive user experiences, RoomRaccoon dominates.

Edge: RoomRaccoon, with more recent, higher-rated reviews from a broader user base.

How Much Do GuestPoint and RoomRaccoon Cost?

GuestPoint’s base price is $200/month, with no mention of additional fees or tiers. It appears targeted at small properties seeking an affordable, straightforward system.

RoomRaccoon’s base price is $1,000/month, reflecting its broader feature set and automation capabilities. No additional implementation fees are noted, but the higher cost may be a barrier for very small hotels.

Your choice depends on budget and feature needs: budget-conscious properties may favor GuestPoint, while those seeking more automation and integrations should consider RoomRaccoon.

What Type of Hotel Should Use GuestPoint?

• Hotels that operate primarily as motels, campgrounds, or small properties needing reliable reservation management.
• Teams that prioritize excellent support and straightforward onboarding.
• Hotels with limited IT resources and less need for extensive integrations.
• Properties in regions where GuestPoint has strong regional support, like Australia and parts of North/South America.

Not ideal if your hotel is rapidly scaling or requires complex automation, advanced revenue management, or extensive integrations.

What Type of Hotel Should Use RoomRaccoon?

• Independent hotels, boutique properties, and small chains looking to automate daily operations.
• Teams aiming for dynamic pricing, automated guest communication, and online check-in.
• Hotels seeking an all-in-one platform that combines booking, channel management, and accounting.
• Properties in Europe or North America where the platform’s features and recent reviews demonstrate ongoing innovation.

Not ideal if your hotel is a large resort or requires highly customized, enterprise-grade solutions. Smaller properties seeking simplicity may find RoomRaccoon’s interface too feature-rich.

RoomRaccoon vs GuestPoint: The Bottom Line for Hotels

RoomRaccoon is a versatile, all-in-one PMS that combines automation, revenue tools, and integrations, making it ideal for independent and boutique hotels aiming to grow efficiently. Its recent reviews and feature set suggest it’s more aligned with evolving hotel needs, especially in competitive markets.

GuestPoint offers a reliable, straightforward system with outstanding support tailored for small motels and properties needing dependable reservation management. Its lower cost and high support ratings make it attractive for hotels prioritizing service over advanced automation.

If you need a modern, highly-rated platform with extensive features and recent positive feedback, RoomRaccoon is the clear choice. For smaller properties seeking simple, dependable support and operations, GuestPoint remains a solid option.

Edge: RoomRaccoon, due to its broader, more recent reviews and extensive feature set that better support hotel growth.