Compare GuestService - Surveys vs Flexkeeping (Glitch Management)

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Compare GuestService - Surveys vs Flexkeeping (Glitch Management)

Guest Surveys & Feedback vendor comparison between GuestService - Surveys vs Flexkeeping (Glitch Management) . Find out which Guest Surveys & Feedback is right for you based on realtime data from 22 verified hotelier reviews across 7 countries.

Ratings Summary

HT Score

GuestService - Surveys

unranked

Flexkeeping (Glitch Management)

unranked

Popularity

GuestService - Surveys

3 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews

Likelihood to Recommend

GuestService - Surveys

100%

Flexkeeping (Glitch Management)

99%

Ease of Use

GuestService - Surveys

5

Flexkeeping (Glitch Management)

5

ROI

GuestService - Surveys

5

Flexkeeping (Glitch Management)

4.8

Implementation

GuestService - Surveys

Not enough data available

Flexkeeping (Glitch Management)

4.9

Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Certificate of Excellence

GuestService - Surveys

Flexkeeping (Glitch Management)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

GuestService - Surveys

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Flexkeeping (Glitch Management)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service

Guest Service

vs.

Flexkeeping

vs.

Take recommendations quiz

Customers

Top 3 Segments

GuestService - Surveys

Resorts - 100%

Motels - 0%

Hostels - 0%

Flexkeeping (Glitch Management)

Resorts - 42%

City Center Hotels - 16%

Casinos - 5%

Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Flexkeeping (Glitch Management)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestService - Surveys

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping (Glitch Management)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Custom Price Quote

Guest Service

Guest Service

vs.

Flexkeeping

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

GuestService - Surveys

Reception team

Front Office from (Turkey)

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

Most Positive Review

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

Most Critical

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Flexkeeping (Glitch Management)

Amazing company

GM

References

GuestService - Surveys

Guest Service doesn’t have any references available

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

General Info

Screenshots

Integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel CRM & Email Marketing (1)

View all integrations (3)

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Guest Messaging Software (3)

View all integrations (19)

Recent Company Updates

GuestService - Surveys

Guest Service doesn’t have any recent company updates

Flexkeeping (Glitch Management)

Strawberry Chooses Flexkeeping to Completely Automate its Operations

Flexkeeping Launches First-Ever AI Voice Assistant For Multilingual Hotel Teams

Recent Articles

GuestService - Surveys

Guest Service doesn’t have any recent articles

Flexkeeping (Glitch Management)

16 Key Features to Look for in a Hotel Housekeeping Software

In Flexkeeping, Selina Finds a Perfect Partner To Support Their Global Operations Expansion

2 years ago

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