Compare GuestService - Surveys vs Helix by micrometrics vs Revinate (Surveys)

Guest Service

GuestService - Surveys

3 reviews
MicroMetrics

Helix by micrometrics

2 reviews
Revinate

Revinate (Surveys)

146 reviews

Compare GuestService - Surveys vs Helix by micrometrics vs Revinate (Surveys)

Guest Surveys & Feedback vendor comparison between GuestService - Surveys vs Helix by micrometrics vs Revinate (Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 151 verified hotelier reviews across 40 countries.

Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile
MicroMetrics

MicroMetrics

Ranked 11 (out of 25)

4.8
2 reviews
View profile
Revinate

Revinate

Ranked 4 (out of 25)

4.7
146 reviews
View profile

Ratings Summary

HT Score

GuestService - Surveys

unranked HTScore Icon

Helix by micrometrics

unranked HTScore Icon

Revinate (Surveys)

84 HTScore Icon
Popularity

GuestService - Surveys

3 verified reviews

Helix by micrometrics

2 verified reviews

Revinate (Surveys)

146 verified reviews
Likelihood to Recommend

GuestService - Surveys

100%

Helix by micrometrics

95%

Revinate (Surveys)

93%
Ease of Use

GuestService - Surveys

5

Helix by micrometrics

5

Revinate (Surveys)

4.7
ROI

GuestService - Surveys

5

Helix by micrometrics

5

Revinate (Surveys)

4.5
Implementation

GuestService - Surveys

Not enough data available

Helix by micrometrics

Not enough data available

Revinate (Surveys)

4.6
Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Helix by micrometrics

4.8

Verified Customer Support

Revinate (Surveys)

4.6

Verified Customer Support

Certificate of Excellence

GuestService - Surveys

Helix by micrometrics

Revinate (Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Helix by micrometrics

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Revinate (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service
vs.
MicroMetrics
vs.
Revinate

Customers

Top 3 Segments

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

Helix by micrometrics

Other - 50%
Boutiques - 50%
Resorts - 0%

Revinate (Surveys)

Resorts - 23%
Boutiques - 18%
Luxury Hotels - 14%
Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Pricing Available By Request

MicroMetrics has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Revinate Average Revinate

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Helix by micrometrics

Pricing Available By Request
MicroMetrics has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Revinate (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Guest Service
vs.
MicroMetrics
vs.
Revinate

What Customers Are Saying

Most Recent Review

GuestService - Surveys

Reception team

Front Office from (Turkey)

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)

Revinate (Surveys)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)
Most Positive Review

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)

Revinate (Surveys)

Learning

Guest Services Supervisor
Most Critical

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)

Revinate (Surveys)

Great Control and management tool for guest reputation

Area GM
References

GuestService - Surveys

Guest Service doesn’t have any references available
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General Info

Screenshots
Integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel CRM & Email Marketing (1)

Helix by micrometrics

Property Management Systems (1)

Revinate (Surveys)

Property Management Systems (40) Hotel Management Software (21) Booking Engine (13)
Recent Company Updates

GuestService - Surveys

Guest Service doesn’t have any recent company updates

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Recent Articles

GuestService - Surveys

Guest Service doesn’t have any recent articles

Helix by micrometrics

MicroMetrics doesn’t have any recent articles