GuestService - Surveys vs. Loopon Post Stay:
Which Is Right for You?

The Decision

Choosing between GuestService by Guest Service and Loopon Post Stay hinges on your hotel's specific needs for guest feedback management. Both platforms aim to boost guest satisfaction and operational insights, but they differ significantly in scope, integration, and recent user reviews. While GuestService offers a broad suite of tools, Loopon is praised for its ease of use and recent positive feedback, making your decision clearer.

GuestService focuses heavily on real-time communication and quality management, suitable for hotels prioritizing instant guest interaction. Loopon emphasizes post-stay surveys and internal benchmarking, ideal for hotels seeking detailed feedback and performance analysis. Which aligns better with your hotel’s operational style?

Is GuestService or Loopon Better for Hotels?

GuestService tackles the challenge of real-time guest feedback, providing tools for immediate communication and satisfaction tracking. Loopon, by contrast, specializes in post-stay surveys, offering a straightforward approach to collecting guest opinions after check-out.

GuestService’s strengths are its real-time survey and communication features, which enable quick response and service adjustments. Loopon’s advantage lies in its simplicity and detailed analytical capabilities, supported by a recent surge in reviews and a higher review count. Given the more recent activity and user feedback, Loopon’s software seems more robust for ongoing feedback. Are you more interested in instant guest insights or comprehensive post-stay data?

GuestService vs Loopon: Which Should Your Hotel Choose?

If your hotel needs real-time communication, immediate guest feedback, and a focus on quality management, GuestService is the better fit. Its features directly enhance operational responsiveness, especially for resorts and properties emphasizing quality assurance.

If your hotel prioritizes post-stay feedback, internal benchmarking, and detailed performance reports, Loopon is the clear choice. Its user-friendly interface, more recent reviews, and broader integration options appeal to properties seeking actionable insights from guest surveys. For most hotels looking for scalable, recent feedback data, Loopon is the stronger option.

Is GuestService or Loopon Easier to Use?

GuestService is rated 5/5 for ease of use, with a straightforward onboarding process that has garnered positive reviews. Its interface is intuitive, and users report a quick learning curve, making staff adoption smoother.

Loopon scores 4.38/5 on ease of use, with praise for its simple layout and clear statistical reports. However, some users suggest mobile usability improvements and more self-service options could enhance the experience further. Edge: GuestService.

Which Has Better Features: GuestService or Loopon?

GuestService offers 13 shared features but lacks exclusive tools, primarily focusing on surveys and real-time feedback. Loopon provides 11 unique features, including in-app call back, social review tracking, SMS review collection, segmented surveys, conditional logic, and integration with guest room TVs or tablets.

Loopon’s feature set is more expansive, especially in social review tracking and multi-channel feedback collection. Its in-app call back and SMS survey capabilities stand out. Edge: Loopon.

Which Has Better Customer Support: GuestService or Loopon?

GuestService’s support is rated 4.33/5, with reviews citing effective communication and helpful assistance. One reviewer appreciated the platform’s support for quality management, though the overall review count is low.

Loopon’s customer support scores 4.34/5, consistently praised for speed and responsiveness. Users describe their support team as helpful and proactive, making issue resolution efficient. Given the slightly higher recent review activity, Loopon’s support appears marginally more reliable. Edge: Loopon.

Which Has More Integrations: GuestService or Loopon?

GuestService integrates with 5 verified partners, including Oracle Hospitality and Vingcard, with some regional limitations. Loopon offers 11 verified integrations, including major PMS providers like apaleo GmbH, Sirvoy, and Protel Systems, with broader compatibility.

Loopon’s wider array of integrations provides greater flexibility for hotels with complex or diverse tech stacks. Its compatibility with popular PMS solutions enhances its appeal. Edge: Loopon.

Which Do Hoteliers Rate Higher: GuestService or Loopon?

GuestService has a review score of 0/5, but this is based on only 3 reviews, all from over six months ago, with no recent activity. Loopon boasts a 4.46/5 score from 25 reviews, with recent feedback emphasizing ease of use and helpful support.

Likewise, Loopon’s recent reviews reflect consistent satisfaction among a variety of property types, especially independent and branded hotels. Given the volume and recency, Loopon’s ratings are more trustworthy. Edge: Loopon.

How Much Do GuestService and Loopon Cost?

GuestService charges a flat $300 monthly fee with no free tier, trial, or implementation fees. Loopon’s pricing starts at $100 monthly, with no additional charges or trial information available.

While GuestService’s higher cost may be justified by its extensive real-time features, Loopon’s lower price point offers better value for hotels focusing on post-stay feedback and analytics.

What Type of Hotel Should Use GuestService?

• Hotels that prioritize guest satisfaction and real-time feedback, such as resorts or properties with high guest interaction.
• Teams that need immediate communication tools for quick issue resolution.
• Hotels looking to boost review scores by actively managing guest comments.
• Properties wanting AI-driven insights and summaries for ongoing quality improvements.

Not ideal if your hotel mainly seeks post-stay insights without the need for instant communication or if your focus is on cost-sensitive operations.

What Type of Hotel Should Use Loopon?

• Hotels focusing on post-stay guest feedback to inform strategic decisions.
• Properties that want detailed performance benchmarking across departments and properties.
• Hotels seeking an easy-to-use interface and quick setup, with strong recent reviews.
• Hotels with multiple properties needing centralized feedback management.

Not ideal if your hotel relies heavily on real-time guest communication or if you need extensive integrations with European review sites.

GuestService vs Loopon: The Bottom Line for Hotels

GuestService excels in real-time guest communication, quality management, and satisfaction tracking, making it suitable for resorts and properties emphasizing immediate feedback. Its AI-driven review summaries and quick onboarding are key advantages but come at a higher price point.

Loopon’s strength lies in its user-friendly interface, broader integrations, and recent positive reviews from a diverse hotel segment. Its focus on post-stay surveys and benchmarking makes it the best choice for hotels seeking ongoing, detailed guest insights.

If your hotel needs real-time, actionable data to improve service quality swiftly, GuestService is the preferred choice. For hotels aiming to collect extensive post-stay feedback, analyze performance, and benchmark against competitors, Loopon offers more value and proven user satisfaction.

In conclusion, for most properties today, Loopon’s recent reviews, larger user base, and feature set make it the stronger, more reliable option.