Compare GuestService - Surveys vs Medallia vs Nivula Reputation

Guest Service

GuestService - Surveys

3 reviews
Medallia

Medallia

8 reviews
NIVULA SA

Nivula Reputation

7 reviews

Compare GuestService - Surveys vs Medallia vs Nivula Reputation

Guest Survey Software vendor comparison between GuestService - Surveys vs Medallia vs Nivula Reputation. Find out which Guest Survey Software is right for you based on realtime data from 18 verified hotelier reviews across 3 countries.

Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile
NIVULA SA

NIVULA SA

Ranked 14 (out of 55)

5.0
7 reviews
View profile

Ratings Summary

HT Score

GuestService - Surveys

unranked HTScore Icon

Medallia

unranked HTScore Icon

Nivula Reputation

unranked HTScore Icon
Popularity

GuestService - Surveys

3 verified reviews

Medallia

8 verified reviews

Nivula Reputation

7 verified reviews
Likelihood to Recommend

GuestService - Surveys

100%

Medallia

96%

Nivula Reputation

99%
Ease of Use

GuestService - Surveys

5

Medallia

4.6

Nivula Reputation

5
ROI

GuestService - Surveys

5

Medallia

4.5

Nivula Reputation

5
Implementation

GuestService - Surveys

Not enough data available

Medallia

4.9

Nivula Reputation

5
Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Medallia

4.8

Verified Customer Support

Nivula Reputation

5

Verified Customer Support

Certificate of Excellence

GuestService - Surveys

Medallia

Nivula Reputation

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Nivula Reputation

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service
vs.
Medallia
vs.
NIVULA SA

Customers

Top 3 Segments

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

Nivula Reputation

Luxury Hotels - 43%
Hostels - 14%
City Center Hotels - 14%
Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

NIVULA SA Average NIVULA SA

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Nivula Reputation

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Guest Service
vs.
Medallia
vs.
NIVULA SA

What Customers Are Saying

Most Recent Review

GuestService - Surveys

Reception team

Front Office from (Turkey)

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Nivula Reputation

Complete, fast and Easy!!

Receptionist from Syracuse (Italy)
Most Positive Review

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Medallia

Nice Tool

General Manager from San Francisco (United States)

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)
Most Critical

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)
References

GuestService - Surveys

Guest Service doesn’t have any references available
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General Info

Screenshots
Integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)

Nivula Reputation

NIVULA SA doesn't have any integrations

Recent Company Updates

GuestService - Surveys

Guest Service doesn’t have any recent company updates

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Recent Articles

GuestService - Surveys

Guest Service doesn’t have any recent articles

Nivula Reputation

NIVULA SA doesn’t have any recent articles