Compare GuestService - Surveys vs Medallia vs Service Metrics Group
Guest Survey Software vendor comparison between GuestService - Surveys vs Medallia vs Service Metrics Group. Find out which Guest Survey Software is right for you based on realtime data from 13 verified hotelier reviews across 3 countries.
Guest Service
Ranked 9 (out of 25)
Medallia
Ranked 7 (out of 25)
Service Metrics Group
Ranked 11 (out of 25)
Ratings Summary
GuestService - Surveys
unranked
Medallia
unranked
Service Metrics Group
unranked
GuestService - Surveys
3 verified reviewsMedallia
8 verified reviewsService Metrics Group
2 verified reviewsGuestService - Surveys
Medallia
Service Metrics Group
GuestService - Surveys
Medallia
Service Metrics Group
GuestService - Surveys
Medallia
Service Metrics Group
GuestService - Surveys
Not enough data available
Medallia
Service Metrics Group
Not enough data available
GuestService - Surveys
Verified Customer Support
Medallia
Verified Customer Support
Service Metrics Group
Verified Customer Support
GuestService - Surveys
Medallia
Service Metrics Group
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
GuestService - Surveys
Resorts - 100%
Motels - 0%
Hostels - 0%
Medallia
Other - 87%
Resorts - 13%
Motels - 0%
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
Featured clients
GuestService - Surveys
Guest Service doesn’t have any featured brands available
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Fit Score for Your Property
Pricing
GuestService - Surveys
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Medallia
Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
What Customers Are Saying
Most Recent Review
GuestService - Surveys
Reception team
Front Office from (Turkey)Medallia
Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.
Chef concierge from Houston (United States)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Most Positive Review
GuestService - Surveys
Enhancing our review score
Quality Manager from (Turkey)Medallia
Nice Tool
General Manager from San Francisco (United States)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Most Critical
GuestService - Surveys
Enhancing our review score
Quality Manager from (Turkey)Medallia
Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction
Night Manager from Las Vegas (United States)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)References
GuestService - Surveys
Guest Service doesn’t have any references available
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General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
GuestService - Surveys
Property Management Systems (2)
Hotel Restaurant POS Systems (2)
Hotel Keyless Entry Systems (1)
Medallia
Business Intelligence (2)
Booking Engine (1)
Hotel Reservations Software (1)
Service Metrics Group
Service Metrics Group doesn't have any integrations
Recent Company Updates
GuestService - Surveys
Guest Service doesn’t have any recent company updates
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Recent Articles
GuestService - Surveys
Guest Service doesn’t have any recent articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles