Gustaffo Digital Guest Journey vs. LIKE MAGIC:
Which Is Right for You?

The Decision

Choosing the right guest app can dramatically impact your hotel's efficiency, guest satisfaction, and revenue. Both Gustaffo Digital Guest Journey and LIKE MAGIC aim to streamline guest interactions, but their strengths and weaknesses differ notably. Your decision hinges on what your hotel values most—whether it’s comprehensive features, recent user feedback, or regional presence.

Gustaffo has been around since 2016 with a small review footprint, while LIKE MAGIC, founded in 2023, boasts a growing, highly reviewed platform. Which one aligns best with your needs?

Is Gustaffo Digital Guest Journey or LIKE MAGIC Better for Hotels?

Gustaffo’s platform focuses on transforming the entire guest experience through mobile check-in, keyless access, and personalized services. However, it has zero recent reviews and a 0/5 overall rating, indicating limited current user feedback or adoption.

LIKE MAGIC, by contrast, has a robust 26 reviews, with two recent ones, and a high 77.1/100 overall score. It’s praised for automation, ease of use, and a comprehensive digital guest journey. The long-standing presence of Gustaffo with no recent reviews raises questions about ongoing support and product evolution. Does your hotel prefer an established but less-reviewed platform or a newer, highly-rated solution?

Gustaffo Digital Guest Journey vs LIKE MAGIC: Which Should Your Hotel Choose?

If your hotel needs a highly customizable, local-recommendation-capable guest app with a focus on personalized guest journeys, Gustaffo’s local recommendations feature is a plus. But its limited feature set—only one proprietary feature—may fall short for hotels seeking a broader array of functionalities.

LIKE MAGIC is ideal if your hotel prioritizes automation, seamless integrations, and AI-powered features. Its extensive partner network of 10 verified integrations supports a more scalable, flexible operation suitable for various regions. If you want a platform with recent, positive reviews and extensive integrations, LIKE MAGIC is the clear choice.

Is Gustaffo Digital Guest Journey or LIKE MAGIC Easier to Use?

Gustaffo lacks ratings and recent reviews, making it difficult to assess its usability. Its onboarding process is unreported, which adds uncertainty for new users.

LIKE MAGIC, on the other hand, has a 4.96/5 ease-of-use score based on 26 reviews, and its onboarding is rated 4.8/5. Users praise its intuitive interface, quick setup, and minimal staff training requirements. The difference in recent review scores indicates LIKE MAGIC is more likely to offer a frictionless experience. Edge: LIKE MAGIC.

Which Has Better Features: Gustaffo Digital Guest Journey or LIKE MAGIC?

Gustaffo offers core features: mobile check-in, keyless access, and personalized services, plus a unique local recommendations feature. It has only six shared features with LIKE MAGIC, and the latter offers four additional functionalities: web app, payments, mobile checkout, and mobile check-in.

LIKE MAGIC’s broader feature set, especially its integrated booking engine, AI-driven communication, and extensive automation, enhances operational efficiency. Its features are more aligned with hotels seeking a comprehensive digital guest experience. Edge: LIKE MAGIC.

Which Has Better Customer Support: Gustaffo Digital Guest Journey or LIKE MAGIC?

Gustaffo’s support ratings are unreported, with no recent reviews to gauge responsiveness or quality. This lack of recent feedback makes it difficult to judge their support service.

LIKE MAGIC scores 4.85/5 for customer support based on 26 reviews, with reviewers highlighting quick, friendly, and helpful assistance. Its recent positive feedback suggests it provides a reliable support experience. Edge: LIKE MAGIC.

Which Has More Integrations: Gustaffo Digital Guest Journey or LIKE MAGIC?

Gustaffo’s integration count is just one—Stripe—limiting its ability to connect with broader hotel management systems.

LIKE MAGIC offers 10 verified integrations, including major PMS and system providers like 4SUITES, Mews, SALTO, Adyen, and TrustYou. This extensive network allows hotels to create a more connected and automated operation. Edge: LIKE MAGIC.

Which Do Hoteliers Rate Higher: Gustaffo Digital Guest Journey or LIKE MAGIC?

Gustaffo has no recent reviews, so there’s no recent hotel feedback to judge.

LIKE MAGIC’s reviews are recent and consistently positive, with high satisfaction in ease of use, onboarding, and support. Its 9.92/10 NPS score and 99% likelihood to recommend reflect strong hotel confidence. Its user base spans multiple segments, including boutique hotels, branded hotels, and city center properties, with high ratings across these segments. Edge: LIKE MAGIC.

How Much Do Gustaffo Digital Guest Journey and LIKE MAGIC Cost?

Gustaffo’s pricing is listed at a flat $500, with no mention of trial periods or additional fees.

LIKE MAGIC costs $700 per month, also without a trial or implementation fee. While slightly more expensive, its broader feature set and integrations may justify the premium depending on your hotel’s needs.

What Type of Hotel Should Use Gustaffo Digital Guest Journey?

• Hotels that prioritize personalized guest experiences with local recommendations.
• Teams that want a straightforward, mobile-first app for check-in, keyless access, and guest services.
• Hotels seeking a solution with a focus on enhancing guest satisfaction through digitization.
• Not ideal if your hotel needs extensive integrations or advanced automation features.

What Type of Hotel Should Use LIKE MAGIC?

• Hotels looking for a highly automated, AI-powered guest journey platform.
• Teams that want seamless integrations with multiple PMS and management tools.
• Hotels aiming to increase operational efficiency and revenue through upsell features.
• Not ideal if your hotel prefers a simple, limited-feature app or operates in regions with minimal support options.

LIKE MAGIC vs Gustaffo Digital Guest Journey: The Bottom Line for Hotels

Gustaffo’s platform is a basic, customizable solution with personalized local recommendations, best suited for hotels that value simplicity and guest personalization. Its limited recent reviews and lack of broad integrations make it less appealing for hotels seeking a scalable, feature-rich platform.

LIKE MAGIC offers a highly-rated, rapidly evolving platform with extensive automation, integrations, and AI features. Its recent reviews and high customer satisfaction make it the preferred choice if your hotel prioritizes operational efficiency, guest engagement, and reliable support.

In summary, if you want a proven, highly-rated solution with broad integrations and recent positive feedback, LIKE MAGIC is the clear winner. For hotels seeking minimal features with a focus on local guest experience, Gustaffo may suffice—though its future support and evolution are less certain.