Haip PMS Cloud vs. Preno HMS:
Which Is Right for You?

The Decision

Your hotel is evaluating two hotel management systems: Haip PMS Cloud by Telivity and Preno HMS by Preno. Both aim to simplify operations, improve guest management, and streamline workflows, but they serve different hotel types and offer contrasting features. Telivity is marketed primarily as a modern, AI-powered PMS suited for independent hotels, boutique properties, and small hotel groups, while Preno targets independent properties like motels, B&Bs, and small hotels with a focus on easy usability and integration. Given the limited reviews and absence of recent feedback for Telivity, it's crucial to consider how each system aligns with your hotel's needs before making a choice.

Do either of these products fully meet your operational demands, or are there gaps that could inhibit your team’s efficiency? The decision hinges on your hotel’s size, complexity, and technical preferences.

Is Haip PMS Cloud or Preno HMS Better for Hotels?

Telivity’s Haip PMS Cloud presents itself as a hosted, API-first PMS capable of delivering a modern experience with AI-driven features like pace and pickup alerts, rate suggestions, and built-in guest feedback management. Its core offerings include reservations, folios, night audits, and occupancy reports, with the AI admin copilot Remy available as an add-on. However, Telivity's ratings are not available because it lacks recent reviews, making its real-world performance uncertain.

Preno, on the other hand, is a cloud-based system with an 80.9 HT score and nearly 80 reviews, mostly recent, giving it a clear edge in current user feedback. It scores highly on ease of use (4.8/5), customer support (4.72/5), and perceived value (4.46/5), with recent reviews praising its simplicity, quick onboarding, and strong integration support. The core problem both systems solve is operational management and booking oversight, but Preno’s user feedback confirms its effectiveness for small to medium properties.

The key divergence is that Telivity appears to focus on AI features and automation for boutique hotels, whereas Preno emphasizes straightforward usability and integration with accounting tools. Do your hotel’s priorities favor cutting-edge AI or proven simplicity?

Preno vs Haip PMS Cloud: Which Should Your Hotel Choose?

If your hotel needs reliable, easy-to-master management software that reduces administrative overhead, Preno stands out as the clear choice. Its strong review base and recent positive feedback indicate it meets the needs of independent properties like motels, B&Bs, and small hotels seeking straightforward operations.

If, however, your hotel requires advanced AI tools, guest feedback modules, and a hosted platform where you don’t manage servers, Haip PMS Cloud might appeal — assuming its features and support meet your expectations. Yet, without recent reviews, it's difficult to verify its current performance or user satisfaction. For most small hotels prioritizing ease and proven support, Preno is the safer bet.

Is Haip PMS Cloud or Preno HMS Easier to Use?

Preno has a high ease-of-use rating of 4.8/5, with numerous reviews describing it as simple, quick to learn, and intuitive for staff. Users frequently mention its fast onboarding process and low training requirements, making it suitable for staff with varying technical skills.

Telivity’s ease of use rating is unavailable, and its lack of recent reviews makes assessing user friendliness impossible. Given the clarity and positive feedback for Preno, it’s reasonable to conclude that Preno offers a more straightforward experience for your team.

Edge: Preno.

Which Has Better Features: Haip PMS Cloud or Preno HMS?

Preno offers 21 features exclusive to its platform, including online support, direct billing, automated night audits, guest CRM, real-time status updates, booking engine, point of sale, and GDPR compliance. These features directly support daily operations, guest engagement, and legal compliance, making it a comprehensive tool for small hotels.

Telivity provides only 2 unique features: Revenue Management Module and Guest Feedback Management. Its core features are similar to Preno’s, but the limited exclusive functionalities suggest that Preno’s broader feature set better supports diverse operational needs.

Edge: Preno.

Which Has Better Customer Support: Haip PMS Cloud or Preno HMS?

Preno’s customer support scores 4.72/5, with reviews highlighting quick, helpful, and responsive service. Customers appreciate the prompt assistance that helps them navigate issues efficiently, especially during onboarding and peak times.

Telivity’s customer support rating isn’t available, and the absence of recent reviews makes it impossible to gauge support quality. Given the transparency and positive feedback for Preno, it clearly offers superior support.

Edge: Preno.

Which Has More Integrations: Haip PMS Cloud or Preno HMS?

Preno integrates with 17 verified partners, including Xero, MYOB, Bookboost, RevControl, GuestTraction, Zingle, TrustYou, STAAH, SiteMinder, and Revinate, covering accounting, booking, review, and marketing tools. Its extensive integration network enhances operational connectivity for small hotels.

Telivity has no verified partners listed, limiting its integration options. Without external integrations, Telivity’s adaptability is restricted, making Preno the more flexible choice.

Edge: Preno.

Which Do Hoteliers Rate Higher: Haip PMS Cloud or Preno HMS?

Preno, with 79 recent reviews, maintains an HT score of 80.91 and a 95% likelihood to recommend, indicating high satisfaction across various hotel types, especially motels and boutique hotels. Hoteliers praise its ease of use, support, and value, making it a preferred choice.

Telivity’s ratings are unavailable due to no recent reviews, so current user sentiment cannot be assessed. The large volume and recency of Preno reviews make it the more trusted option.

Edge: Preno.

How Much Do Haip PMS Cloud and Preno HMS Cost?

Preno charges a fixed monthly fee of $600, with no free tier, freemium options, or trial period listed. Its straightforward pricing aligns with its feature set, offering predictable costs for small properties.

Telivity’s pricing details are not publicly available, with no mention of free trials, monthly fees, or implementation costs, suggesting it may be less transparent. Given Preno’s clear pricing, it provides better budget certainty.

What Type of Hotel Should Use Haip PMS Cloud?

• Hotels that want a hosted, AI-enabled PMS with automated alerts and guest feedback tools.
• Small independent hotels, boutique properties, or serviced apartments seeking a modern, managed platform.
• Teams that prefer a hosted service without server management.
• Hotels looking for AI-driven rate suggestions and occupancy alerts.

Not ideal if your hotel needs extensive integrations, detailed reporting, or more established user support.

What Type of Hotel Should Use Preno HMS?

• Independent hotels, motels, B&Bs, and small properties seeking an easy-to-use system that improves daily workflows.
• Teams that prioritize quick onboarding, responsive support, and reliable integrations with Xero or MYOB.
• Hotels looking to reduce administrative costs with automation and real-time booking updates.
• Properties managing multiple sites needing a straightforward multi-property transfer system.

Not ideal if your hotel requires advanced AI features, extensive customization, or proprietary modules like revenue management.

The Bottom Line for Hotels

Preno is the clear leader given its extensive recent reviews, high user ratings, and feature-rich platform tailored for small hotels. Its integration options, support quality, and proven ease of use make it a dependable choice for independent properties.

Telivity’s Haip PMS Cloud may appeal to boutique hotels seeking AI capabilities, but the absence of recent reviews and missing detailed support data make it a less certain option.

Choose Preno if you want a well-supported, easy-to-implement PMS backed by positive user experiences and a broad feature set. Opt for Telivity only if your hotel needs specific AI-driven features and you’re comfortable with less publicly available performance data.