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HOIST GROUP - HotSoft vs. roommaster PMS:
Which Is Right for You?
TLDR
We analyzed 100 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
HOIST GROUP shines .
roommaster shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Revenue management module and Payment processing.
How Does HOIST GROUP - HotSoft Compare to roommaster PMS?
Side-by-side ratings based on 100 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $500/mo |
| Verified Reviews | 0 | 100 |
What Are the Pros and Cons of HOIST GROUP - HotSoft vs roommaster PMS?
After analyzing 100 verified reviews, HOIST GROUP users most value its , while roommaster users highlight customer support, reservation management, centralized data management. Click any theme to see what reviewers say.
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Customer Support
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Reservation Management
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Centralized Data Management
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Cloud and Mobile Access
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Report Generation
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User Interface Experience
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Group Booking Capabilities
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HOIST GROUP vs roommaster: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | HOIST GROUP |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #30 26 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #13 54 reviews |
| Large (75-199 rooms) | — | #31 3 reviews |
| X-Large (200+ rooms) | — | #32 1 reviews |
By Property Type
| Segment | HOIST GROUP |
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|---|---|---|
| Boutique ▾ | — | #22 35 reviews |
| Luxury ▾ | — | #34 8 reviews |
| Branded / Chain ▾ | — | #24 15 reviews |
| Extended Stay ▾ | — | #27 6 reviews |
By Region
| Segment | HOIST GROUP |
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|---|---|---|
| North America ▾ | — | #10 62 reviews |
| Europe ▾ | — | #29 11 reviews |
| Middle East | — | #27 0 reviews |
The Decision
Choosing a property management system (PMS) involves assessing how each platform addresses your hotel’s specific operational challenges. HotSoft by HOIST GROUP and roommaster PMS are both designed to streamline hotel operations, but they diverge significantly in maturity, features, and market presence. HotSoft is largely unreviewed and has no recent data, whereas roommaster boasts a well-established track record with over 80 reviews, including recent feedback. Which of these will better support your property’s needs?
HotSoft by HOIST GROUP aims to be an all-in-one solution for hotel operations, but its lack of reviews and recent activity make it difficult to gauge real-world performance. Conversely, roommaster’s recent reviews and high ratings suggest it’s a reliable, well-used tool. Are you willing to risk an untested platform, or are proven solutions more appealing?
Is HotSoft by HOIST GROUP or roommaster PMS better for hotels?
HotSoft’s core appeal is its integration within the HOIST GROUP ecosystem, promising a single platform for reservations, billing, and guest management. However, with no reviews or recent ratings, there’s limited evidence of how well it performs in real hotel environments or how users find its usability, support, or value.
roommaster, on the other hand, has 83 reviews with a 4.33/5 overall rating and a 4.22/5 ease of use score. Recent reviews highlight its effectiveness in simplifying workflows, automating reports, and reducing manual errors. For example, a user praised its ability to “significantly streamline hotel operations” and called it “the operational backbone for independent hotels.”
Given the lack of recent data on HotSoft, the clear choice is roommaster, which demonstrates consistent performance and recent positive feedback.
Edge: roommaster PMS
roommaster PMS vs HotSoft: Which should your hotel choose?
If your hotel operates in North America, South America, or Europe and needs a proven PMS with extensive features, roommaster is the obvious pick. Its broad adoption among various hotel segments—including boutique hotels, resorts, and motels—means it’s tested in real-world environments.
If, however, your hotel is part of a larger HOIST GROUP ecosystem and prefers a platform integrated with other HOIST solutions, HotSoft might seem attractive. But given the absence of recent reviews or user feedback, roommaster remains the safer, more reliable option for hotels prioritizing active support and proven performance.
Edge: roommaster PMS
Is HotSoft by HOIST GROUP or roommaster PMS easier to use?
Roommaster scores well on user-friendliness, with a 4.22/5 ease of use rating derived from recent reviews. Users praise its straightforward reservation management, automated reporting, and cloud accessibility, which allows staff to work from anywhere.
HotSoft, on the other hand, has no recent reviews or ratings, making it impossible to assess its usability or onboarding process. Without user feedback, it’s difficult to determine if it’s as intuitive or easy to adopt as roommaster.
Edge: roommaster PMS
Which has better features: HotSoft by HOIST GROUP or roommaster PMS?
Roommaster offers an extensive suite with over 60 features, including channel management, revenue management, booking engine, POS, guest profiles, native email marketing, and automated reporting. It also provides modules for online check-in/out, guest messaging, and digital registration—many of which are absent from HotSoft.
HotSoft’s feature set remains largely unverified, with no detailed feature count or user feedback available. Its integration with third-party applications is unconfirmed, which could limit its functionality compared to roommaster’s comprehensive offerings.
Edge: roommaster PMS
Which has better customer support: HotSoft by HOIST GROUP or roommaster PMS?
Recent reviews for roommaster indicate a generally positive support experience, with users citing quick response times and effective problem resolution. One reviewer appreciated how “support staff is responsive and knowledgeable,” which is crucial for smooth operations.
Since HotSoft has no recent reviews, support quality cannot be reliably assessed. Given the importance of responsive support in hotel operations, the absence of recent feedback makes roommaster the safer choice.
Edge: roommaster PMS
Which has more integrations: HotSoft by HOIST GROUP or roommaster PMS?
Roommaster boasts 56 verified integrations, including popular PMS, channel managers, and booking engines like Sage, Volo, GuestCentric, and Otelier. These integrations facilitate seamless workflows across systems, reducing manual data entry and errors.
In contrast, HotSoft has no confirmed integrations, and its ecosystem appears limited. If your hotel relies on multiple third-party solutions, roommaster’s integrations provide a clear advantage.
Edge: roommaster PMS
Which do hoteliers rate higher: HotSoft by HOIST GROUP or roommaster PMS?
With 83 reviews and a 4.33/5 overall rating, roommaster is clearly favored by hoteliers. Reviewers highlight its ease of use, staff training simplicity, and support, particularly praising its ability to “significantly reduce manual effort” and “streamline operations.”
HotSoft, lacking recent reviews, cannot be rated by users. The absence of feedback in recent months indicates limited engagement or updates, favoring roommaster as the more trusted choice.
Edge: roommaster PMS
How much do HotSoft by HOIST GROUP and roommaster PMS cost?
HotSoft’s pricing details are unavailable, with no mention of fees or subscription models. This opacity makes budgeting difficult and could pose challenges when comparing value.
roommaster charges a flat $500 setup fee, with ongoing costs not specified but generally competitive given its feature set. Its transparent pricing allows for better budgeting and cost-benefit analysis.
Given the lack of HotSoft’s pricing transparency, roommaster’s clear cost structure makes it easier to evaluate its value for your hotel.
Edge: roommaster PMS
What type of hotel should use HotSoft by HOIST GROUP?
- Hotels that are already part of the HOIST GROUP ecosystem and prioritize integration within their existing tech stack.
- Properties seeking a single platform for reservations, billing, and guest management without extensive customization.
- Hotels with limited budgets or those willing to invest in unreviewed, potentially untested software.
- Larger hotel chains aiming for a broad enterprise solution.
Not ideal if:
- Your hotel requires proven, recent performance data.
- You rely on extensive third-party integrations.
- You need dedicated support with proven responsiveness.
- Your team prefers software with well-established user feedback.
What type of hotel should use roommaster PMS?
- Independent hotels seeking a trusted, well-reviewed management system.
- Hotels that require integration with multiple third-party solutions like channel managers, booking engines, and POS.
- Properties focused on real-time reporting, automation, and operational efficiency.
- Hotel groups with multi-property portfolios needing centralized control.
Not ideal if:
- You operate a very small property with minimal operational complexity.
- Your hotel’s budget is extremely tight without room for setup costs.
- You prefer systems with minimal integrations or features.
- Your team is looking for a platform with limited support or ongoing updates.
roommaster vs HotSoft: The Bottom Line for Hotels
In essence, roommaster offers a mature, feature-rich PMS with proven customer satisfaction, extensive integrations, and active support. HotSoft, lacking recent reviews or detailed feature data, presents a riskier proposition, especially if your hotel needs immediate reliability.
Choose roommaster if you prioritize proven performance, broad integrations, and recent positive feedback. HotSoft might appeal if you are tied into the HOIST Group ecosystem or have specific reasons to explore untested solutions, but it’s a gamble without recent user data.
For most hotels seeking stability and growth, roommaster provides a clear advantage. HotSoft’s unreviewed status makes it a less advisable choice unless future updates or reviews demonstrate its capabilities.
In summary:
- If your hotel needs a trusted, tested PMS with extensive features and support, go with roommaster.
- If you are part of the HOIST ecosystem and willing to accept unknowns, HotSoft could be considered, but proceed cautiously.
Ultimately, the evidence favors roommaster as the more reliable, well-supported option for your hotel’s operational needs today.
How Much Do HOIST GROUP - HotSoft and roommaster PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| HOIST GROUP |
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| Starting Price | — | From $500/mo |
Which Features Does HOIST GROUP - HotSoft Have That roommaster PMS Doesn't (and Vice Versa)?
According to HTR's product database, HOIST GROUP - HotSoft and roommaster PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | HOIST GROUP |
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|---|---|---|
| Booking Engine | ||
| Channel Manager | ||
| EPoS | ||
| Housekeeping module | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 48 more features differ between these products.
Real-World Results: HOIST GROUP vs roommaster by Business Goal
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"From my point of view as an asset manager that has the responsibility to tell the owners about their investment, roommaster gives me all that information. It's easy to report and e..."
No published case study for this goal yet.
"We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them."
HOIST GROUP vs roommaster: The Bottom Line
What hoteliers love
While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and und... While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and understanding of user issues are needed for a more satisfying experience.
Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group... Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group bookings. However, some see room for improvement, particularly in handling rooming lists and group check-ins.
RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability o... RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability of hotel operations. Users appreciate having all reservations, guest information, and financial data in one secure platform, enhancing workflow efficiency.
Where hoteliers push back
RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creatin... RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creating and exporting reports, suggesting that enhancements could streamline analysis tasks.
Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, wh... Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, which can affect the seamlessness of using the software for daily tasks.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About HOIST GROUP - HotSoft vs roommaster PMS
Can HOIST GROUP - HotSoft replace roommaster PMS?
It depends on your requirements. HOIST GROUP - HotSoft and roommaster PMS share many core Property Management Systems features, but each has unique capabilities. HOIST GROUP - HotSoft offers 0 verified integration partners, while roommaster PMS offers 56. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. roommaster PMS leads in ease of use at 4.1/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do HOIST GROUP - HotSoft or roommaster PMS offer a free plan?
HOIST GROUP - HotSoft: No. roommaster PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank HOIST GROUP - HotSoft and roommaster PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. HOIST GROUP has an HT Score of 0 and roommaster has 83. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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