HOIST GROUP - HotSoft vs. RoomRaccoon PMS:
Which Is Right for You?

Is HOIST GROUP - HotSoft by HOIST GROUP or RoomRaccoon PMS by RoomRaccoon Better for Hotels?

RoomRaccoon PMS clearly stands apart as the more established and operationally robust property management system compared to HOIST GROUP - HotSoft. RoomRaccoon boasts 210 verified reviews averaging 4.7/5 overall, with strong marks in ease of use (4.7), support (4.5), and onboarding (4.6). In contrast, Hoist Group’s HotSoft lacks any verified user reviews or rating data on Hotel Tech Report, leaving its real-world performance and adoption unproven by the market.

RoomRaccoon serves small independent hotels and boutique properties across Europe, Africa, and North America, supporting a wide range of operational workflows with its 51 unique PMS features and 87 integrations. HOIST GROUP HotSoft is positioned as a comprehensive platform with extensive functionality across reservations, front desk, housekeeping, billing, and reporting, but without verified user validation or integration evidence.

Both products aim to solve fundamental property management challenges: automating reservations, streamlining front desk operations, coordinating housekeeping, and improving guest communications. However, RoomRaccoon’s market presence, feature depth, and documented user results make it the practical choice for hoteliers seeking a proven, full-featured PMS. HotSoft’s lack of reviews and integration data suggests caution for buyers who cannot verify its operational success.

HOIST GROUP - HotSoft vs RoomRaccoon PMS: Which Should Your Hotel Choose?

If your property is a small independent hotel, boutique, bed & breakfast, or serviced apartment in Europe, Africa, or North America, RoomRaccoon is strongly recommended based on 210 reviews and broad feature coverage including channel management, revenue management, and guest CRM. Review data from 90+ bed & breakfasts and 101 boutique hotels rate RoomRaccoon consistently at 4.7-4.8/5, showing solid operational fit.

For hotels seeking an unproven system with no available user ratings or integration data, HOIST GROUP - HotSoft has limited evidence to support selection. This lack of verified customer feedback or active integrations means HotSoft may be better suited for buyers with direct vendor relationships or those looking for bespoke deployments not reflected on the marketplace.

Data is thin or absent for mid-size or large hotels on both platforms, but RoomRaccoon’s case studies highlight small properties saving hours daily and increasing direct bookings, indicating a strong fit for smaller scale, independent operations. Until HotSoft obtains verified reviews, buyers should weigh the risk of unvalidated performance.

Is HOIST GROUP - HotSoft or RoomRaccoon PMS Easier to Use?

RoomRaccoon scores a 4.7/5 ease of use rating across 210 reviews, with users citing an intuitive calendar, clear color-coded booking statuses, and minimal training time. Several reviewers specifically mention easy adoption by front desk teams and housekeeping staff, supported by training videos and guided onboarding sessions. The system’s user interface allows staff to focus more on guest service rather than administrative tasks.

HOIST GROUP - HotSoft has no verified ease of use or onboarding ratings, making it impossible to assess from user feedback. Vendor claims about user-friendly design and intuitive interface remain uncorroborated in the absence of reviews.

Given this data, RoomRaccoon offers a proven, operator-friendly experience for daily hotel staff, while HotSoft’s ease of use remains unproven. However, without comparable review data for HotSoft, the difference cannot be definitively quantified.

Edge: Even.

Which Has Better Features: HOIST GROUP - HotSoft or RoomRaccoon PMS?

RoomRaccoon holds a clear advantage with 51 unique hotel-specific features not matched by HOIST GROUP - HotSoft, which has no verified feature claims beyond generic PMS functionality. RoomRaccoon’s distinctive capabilities include an integrated channel manager, revenue management module, booking engine, payment processing, housekeeping module, automated night audit, guest CRM, and mobile apps for staff. These features directly transform workflows by automating distribution, optimizing rates, streamlining housekeeping assignments, and enhancing guest communication — reducing manual workload and increasing revenue.

In contrast, HOIST GROUP - HotSoft’s feature set is described generally as covering reservations, front desk, housekeeping, billing, and reporting. However, with no verified unique features or customer evidence, its operational impact is unclear.

RoomRaccoon’s automated yield rules, multi-currency and multi-lingual support, integrated payment terminals, and online check-in/out further extend its value for independent hotels managing diverse guest profiles and revenue streams.

Edge: RoomRaccoon PMS.

Which Has Better Customer Support: HOIST GROUP - HotSoft or RoomRaccoon PMS?

RoomRaccoon’s customer support rating stands at 4.5/5 with onboarding rated 4.6/5 from 210 reviews, indicating consistently positive experiences. Reviewers praise the customer success team for knowledgeable, hands-on assistance during setup and training. However, some also note occasional slow or limited after-sales follow-up and lack of weekend support, which can affect operations during peak booking times.

HOIST GROUP - HotSoft has no verified customer support ratings or reviews, so support quality cannot be assessed. The absence of reviewer feedback prevents drawing conclusions about responsiveness or reliability.

RoomRaccoon’s support is generally dependable but not perfect; HotSoft remains an unknown. Operationally, RoomRaccoon’s support enables smoother launches and ongoing problem resolution, critical for small hotels with limited IT resources.

Edge: Even.

Which Has More Integrations: HOIST GROUP - HotSoft or RoomRaccoon PMS?

RoomRaccoon offers 87 verified integrations, including key hospitality tools such as Sage accounting, FLEXIPASS keyless mobile access, RevControl revenue management, and multiple channel management platforms. This broad ecosystem supports multi-department workflows, centralized reporting, and connectivity to marketing and payment systems. Hotels benefit from real-time two-way integrations that reduce manual data entry and synchronize operations.

HOIST GROUP - HotSoft has no verified integrations on record, which suggests limited third-party connectivity or lack of marketplace validation. This absence may restrict operational flexibility and increase reliance on manual processes or bespoke interfaces.

For hotels requiring seamless connectivity with existing or preferred systems, RoomRaccoon’s integration depth is a decisive advantage.

Edge: RoomRaccoon PMS.

Which Do Hoteliers Rate Higher: HOIST GROUP - HotSoft or RoomRaccoon PMS?

RoomRaccoon holds a 4.7/5 overall rating from 210 reviews, with 94% likelihood to recommend. Segment ratings show consistent satisfaction across boutique hotels (4.7/5), bed & breakfasts (4.8/5), resorts (4.8/5), and serviced apartments (4.8/5). Ratings from the last six months are limited (1 review), so recent sentiment is less clear but aligns closely with the overall score.

HOIST GROUP - HotSoft has no verified user ratings or reviews on Hotel Tech Report, so no comparative rating data is available. The lack of public user feedback prevents assessing user satisfaction or loyalty.

Given the robust volume and consistency of RoomRaccoon ratings and absence of comparable data for HotSoft, RoomRaccoon is rated higher by hoteliers.

Edge: Even.

How Much Do HOIST GROUP - HotSoft and RoomRaccoon PMS Cost?

RoomRaccoon publishes a base price of $1,000 with no per-room fees or implementation charges. It does not offer a free trial. Pricing covers the entire PMS plus integrated channel manager and booking engine, providing transparent, predictable costs for budgeting.

HOIST GROUP - HotSoft does not publish pricing details, monthly fees, or implementation costs. There is no evidence of a freemium or flat monthly pricing model, and no trial information is available.

Without published pricing from HotSoft, buyers cannot directly compare costs. RoomRaccoon’s straightforward base pricing is preferable for budget-conscious buyers requiring cost certainty.

What Type of Hotel Should Use HOIST GROUP - HotSoft?

• Hotels that want a comprehensive PMS covering reservations, front desk, housekeeping, billing, and reporting on a single platform (vendor claim).
• Teams seeking a system designed to reduce administrative workload and improve guest experience through automation (vendor claim).
• Properties looking for a solution with a user-friendly interface (vendor claim).

Not ideal if:

• Your property relies on verified third-party integrations or channel distribution, as HotSoft lacks verified integrations.
• You need proven ease of use and staff adoption, since no user reviews confirm this.
• Operational support and customer success responsiveness are priorities; HotSoft has no verified support data.

What Type of Hotel Should Use RoomRaccoon PMS?

• Hotels that operate independently or are part of small portfolios, especially bed & breakfasts, boutique hotels, and serviced apartments, based on 210 reviews and segment ratings.
• Teams needing a cloud-based PMS with integrated channel manager, booking engine, and revenue management to automate pricing and distribution.
• Properties seeking multi-lingual, multi-currency support and mobile apps for housekeeping and front desk staff.
• Hotels prioritizing integrations with accounting, digital marketing, payment processing, and keyless entry solutions.
• Operations aiming to increase direct bookings, reduce OTA commissions, and improve guest communication workflows, supported by multiple case studies.

Not ideal if:

• Your hotel is a large or branded property requiring complex, enterprise-grade PMS functionality beyond RoomRaccoon’s scope.
• You need 24/7 customer support, as current support is limited to business hours and lacks weekend availability.
• You require extensive reporting and invoicing customization for complex group bookings, as some reviewers note gaps here.

HOIST GROUP - HotSoft vs RoomRaccoon PMS: The Bottom Line for Hotels

The core difference between HOIST GROUP - HotSoft and RoomRaccoon PMS lies in verified operational maturity and market presence. RoomRaccoon is a proven, all-in-one cloud PMS with validated functionality, rich integrations, and positive user feedback from over 200 hotels worldwide. HotSoft presents as a capable system by description but lacks any verified user reviews, integrations, or pricing transparency.

Choose RoomRaccoon if you operate a small to mid-size independent hotel, boutique, or bed & breakfast in Europe, Africa, or North America and want a single platform that combines PMS, channel management, booking engine, and revenue management. Its automation tools, mobile apps, and 87 integrations support efficient workflows and direct booking growth.

Opt for HOIST GROUP - HotSoft only if your hotel has direct vendor engagements or specific operational requirements not covered by RoomRaccoon, but be aware of the risks due to the absence of verified user feedback, integrations, and pricing data. Without third-party validation, HotSoft’s real-world impact and reliability remain uncertain.