HOIST GROUP - HotSoft vs. RoomRaccoon PMS:
Which Is Right for You?

The Decision

Choosing the right property management system can greatly influence your hotel’s operational efficiency, guest experience, and revenue growth. Both HotSoft by HOIST GROUP and RoomRaccoon PMS aim to streamline hotel operations, but they serve different hotel types and business sizes. HotSoft offers a more traditional, enterprise-level approach, while RoomRaccoon is designed for small and independent hotels. How do these differences impact your decision?

The key is understanding which platform aligns with your hotel’s size, complexity, and growth plans. Does your team prioritize an extensive feature set or a straightforward, easy-to-use system? Let’s compare both to help you decide.

Is HotSoft or RoomRaccoon Better for Hotels?

HotSoft by HOIST GROUP is a comprehensive property management solution aimed at mid-sized to large hotels, with functionalities covering reservations, front desk, billing, and housekeeping, all within one platform. Its main challenge is its limited online reviews and recent feedback, making it harder to gauge current user satisfaction.

RoomRaccoon, on the other hand, boasts over 169 recent reviews and a high overall rating of 4.88/5, reflecting strong current user satisfaction. Its cloud-based platform integrates PMS, channel management, booking engine, and more into an intuitive system favored by small hotels and independents.

While HotSoft’s vast feature set is suitable for complex hotel operations, RoomRaccoon’s ease of use and rapid onboarding appeal more to small teams seeking efficiency without extensive training. Which system better matches your hotel’s operational complexity?

RoomRaccoon PMS vs HotSoft by HOIST GROUP: Which Should Your Hotel Choose?

If your hotel is a small property, boutique, or independent operation with limited staff, RoomRaccoon is the clear choice. Its user-friendly interface, automation features, and high recent review scores make it ideal for hotels prioritizing automation, revenue management, and guest engagement.

Conversely, if your hotel requires a highly customizable, large-scale system with extensive administrative controls and integrations that can support complex operations, HotSoft might be more suitable—despite its limited review presence and unclear recent performance.

For hotels focused on rapid deployment, ease of management, and modern automation, RoomRaccoon offers a proven, well-rated platform. For larger, multi-property chains with intricate needs, HotSoft’s traditional approach could be more fitting—though less evidenced by current review data.

Is RoomRaccoon or HotSoft Easier to Use?

RoomRaccoon scores a remarkable 4.74/5 for ease of use, with many reviews praising its intuitive dashboard and straightforward onboarding. Users highlight how easily new staff can learn the system and how automation reduces manual work.

HotSoft’s user experience is not rated, but its complex feature set and limited recent feedback suggest a steeper learning curve, often requiring dedicated training. Companies using HotSoft typically report a longer onboarding process and a need for specialized staff.

Edge: RoomRaccoon.

Which Has Better Features: HotSoft or RoomRaccoon?

RoomRaccoon offers a rich suite of 51 features, including a channel manager, revenue management, booking engine, payment processing, guest CRM, automated night audit, mobile app, and multi-currency support. Many of these features are designed for automation and guest engagement, making it a versatile all-in-one platform.

HotSoft, by contrast, shows no unique features listed and appears to focus on core property management functions without the extensive add-ons seen in RoomRaccoon. Its limited feature set suggests it’s more suited for straightforward operations.

For feature-rich automation and integrations, edge: RoomRaccoon.

Which Has Better Customer Support: HotSoft or RoomRaccoon?

RoomRaccoon’s support ratings are solid, with an average review score of 4.53/5 and recent testimonials praising responsiveness and helpfulness. Many users mention that support is proactive, with staff eager to resolve issues promptly.

HotSoft’s support rating is not available, but the absence of recent reviews and low overall rating (0/5) suggests uncertainty about support quality. Historically, enterprise solutions sometimes suffer from slower response times and less personalized assistance.

Edge: RoomRaccoon.

Which Has More Integrations: HotSoft or RoomRaccoon?

RoomRaccoon connects with 88 verified partners, including major OTAs, payment solutions, and revenue management tools, allowing flexible system expansion. Its marketplace includes popular integrations like Sage, Paxxio, and RevControl, facilitating tailored workflows.

HOIST GROUP reports zero verified partners, indicating limited or no third-party integrations. This could restrict your ability to connect essential tools or automate processes.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: HotSoft or RoomRaccoon?

RoomRaccoon’s overall rating of 4.88/5 and recent reviews support high satisfaction among small hotel operators and independents. Users frequently praise its simplicity, automation, and revenue features, with some reporting a 60% RevPAR increase.

HotSoft’s rating is zero, with no recent reviews to assess. Its lack of recent feedback indicates it may not be actively supported or favored by current users.

Edge: RoomRaccoon.

How Much Do HotSoft and RoomRaccoon Cost?

RoomRaccoon charges a fixed monthly fee of $1,000, with no free tier or trial, which is typical for SaaS platforms targeting small to mid-sized properties. Pricing for HotSoft is not publicly available, but enterprise software often involves additional implementation and customization costs, making direct comparisons difficult.

If budget transparency is key, RoomRaccoon’s predictable pricing makes it easier to evaluate ROI.

What Type of Hotel Should Use HotSoft?

• Hotels with large or complex operations needing extensive customization.
• Properties that require robust back-end reporting and detailed administrative controls.
• Multi-property chains managing multiple locations.
• Hotels seeking a traditional, on-premise or enterprise-level system.

Not ideal if your hotel:

• Is small or independent.
• Prioritizes ease of use and quick setup.
• Needs flexible integrations and modern automation features.

What Type of Hotel Should Use RoomRaccoon?

• Small hotels, boutique properties, or bed & breakfasts seeking simplicity.
• Hotels focused on increasing direct bookings and reducing OTA commissions.
• Properties that value automation, guest engagement, and dynamic pricing.
• Hotels wanting a cloud-based, scalable system with quick onboarding.

Not ideal if your hotel:

• Is a large chain requiring complex enterprise features.
• Needs extensive customization beyond automation and integrations.
• Has existing systems that cannot integrate with cloud solutions.

RoomRaccoon vs HotSoft: The Bottom Line for Hotels

RoomRaccoon’s key strength lies in its simplicity, rapid deployment, and modern automation features, making it ideal for small and independent hotels. Its high user ratings, recent reviews, and extensive integrations underscore its current market relevance.

HotSoft offers a traditional, enterprise-level solution geared toward larger hotels with complex needs, but the lack of recent reviews and integration options raises concerns about its ongoing support and relevance.

For small to medium hotels aiming to boost revenue, streamline operations, and enjoy a user-friendly experience, RoomRaccoon is the recommended choice. Larger properties with complex operational demands may still consider HotSoft, but should verify its current support and feature set before committing.