HOIST GROUP - HotSoft vs. ThinkReservations PMS:
Which Is Right for You?

Is HOIST GROUP - HotSoft by HOIST GROUP or ThinkReservations PMS by ThinkReservations Better for Hotels?

ThinkReservations PMS distinctly outperforms HOIST GROUP - HotSoft by HOIST GROUP for most hotels based on verified ratings and feature availability. ThinkReservations holds an overall rating of 4.8/5 from 426 reviews, including 42 in the last six months with a perfect 5/5 recent rating, reflecting a highly current and well-received product. HOIST GROUP lacks any verified reviews or rating data on Hotel Tech Report, leaving its market performance and product maturity unsubstantiated.

Both systems aim to streamline hotel operations, covering reservations, front desk, billing, and reporting. However, ThinkReservations couples these core functions with a deep feature set and extensive integrations that support operational efficiency and revenue growth, particularly for small to medium-sized independent hotels, inns, and boutique properties. HOIST GROUP’s lack of data and features makes it unsuitable for buyers seeking evidence-backed software and operational impact.

HOIST GROUP - HotSoft vs ThinkReservations PMS: Which Should Your Hotel Choose?

If you operate a Bed & Breakfast, boutique hotel, or small independent property in North America, choose ThinkReservations. It is rated 4.9/5 by 377 B&B users and 4.7/5 by 112 boutique hotel users, with 42 recent reviews scoring 5/5. Its broad feature set — including channel management, guest messaging, integrated payments, and reporting tools — supports direct booking growth and operational automation, proven by multiple case studies showing significant revenue increases (e.g., Blue Tang Inn’s 52% revenue growth).

Data for HOIST GROUP is insufficient to recommend it for any segment. It has zero verified reviews, no pricing transparency, and no integration partners on Hotel Tech Report, which suggests either limited market presence or immature product maturity. Hotels seeking a reliable, proven PMS should avoid HOIST GROUP unless new data emerges.

Is HOIST GROUP - HotSoft by HOIST GROUP or ThinkReservations PMS by ThinkReservations Easier to Use?

ThinkReservations scores 4.8/5 for ease of use and 4.7/5 for onboarding across 426 reviews, with users praising its intuitive layout, straightforward navigation, and quick staff adoption. Reviewers emphasize that ThinkReservations reduces manual work and accelerates daily operations, which is critical for small teams managing reservations and guest communications.

HOIST GROUP lacks any user reviews on ease of use or onboarding, providing no evidence to assess its user-friendliness or learning curve. Operationally, this absence means hoteliers cannot confidently predict staff adoption or training times.

Edge: Even.

Which Has Better Features: HOIST GROUP - HotSoft by HOIST GROUP or ThinkReservations PMS by ThinkReservations?

ThinkReservations offers a comprehensive feature set with 39 hotel-specific capabilities absent in HOIST GROUP. These include a channel manager syncing availability with OTAs like Booking.com and Expedia, integrated payment processing with PCI compliance, a booking engine boosting direct reservations, and advanced reporting tools (RevPAR, ADR, real-time reporting). Its housekeeping module, guest messaging (SMS and transactional emails), ancillary revenue tracking, and cloud-based platform improve operational workflows and revenue management for front desk and revenue managers.

HOIST GROUP lists no unique or even shared features verified on Hotel Tech Report, making it impossible to validate any operational benefits or enhancements it might provide.

Edge: ThinkReservations.

Which Has Better Customer Support: HOIST GROUP - HotSoft by HOIST GROUP or ThinkReservations PMS by ThinkReservations?

ThinkReservations rates 4.8/5 for customer support and 4.7/5 for onboarding with 426 reviews. Reviewers repeatedly highlight quick, knowledgeable, and accessible support via phone, chat, and email. One guest relations manager noted the team "was very easy to work with and very accessible," praising proactive guidance. This level of support reduces downtime and helps hotels adapt the system to unique workflows.

HOIST GROUP has no reviews or ratings on support or onboarding, offering no evidence of customer service quality or responsiveness.

Edge: Even.

Which Has More Integrations: HOIST GROUP - HotSoft by HOIST GROUP or ThinkReservations PMS by ThinkReservations?

ThinkReservations has 17 verified integration partners, including major OTAs and technology providers like Sojern, Whistle, TrustYou, Triptease, INTELITY, Tripadvisor, Airbnb, and Expedia. These integrations enable seamless channel management, reputation monitoring, guest engagement, and distribution expansion critical for independent hotels seeking to increase bookings and reduce manual data entry.

HOIST GROUP has zero verified integration partners on Hotel Tech Report, significantly limiting its connectivity potential and operational flexibility.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: HOIST GROUP - HotSoft by HOIST GROUP or ThinkReservations PMS by ThinkReservations?

Only ThinkReservations has verified ratings, with an overall 4.8/5 across 426 reviews and a perfect 5/5 in the past six months over 42 reviews, indicating a mature, well-supported product. Segment ratings show B&Bs and inns rate it 4.9/5 (377 reviews), luxury hotels 4.9/5 (75 reviews), boutique hotels 4.7/5 (112 reviews), and resorts 4.8/5 (93 reviews), demonstrating broad appeal.

HOIST GROUP has no ratings, reviews, or recent user feedback, so no comparative analysis is possible.

Edge: Even.

How Much Do HOIST GROUP - HotSoft by HOIST GROUP and ThinkReservations PMS by ThinkReservations Cost?

HOIST GROUP does not publish pricing information, offers no trial, and has no implementation fees publicly available. This opacity makes it difficult for buyers to evaluate total cost of ownership or budget accordingly.

ThinkReservations charges a base price of $500 with no monthly flat fees or per-room pricing disclosed. No trial is offered. This transparent baseline price supports budgeting for small to medium properties, especially given the system’s extensive features and integrations.

What Type of Hotel Should Use HOIST GROUP - HotSoft by HOIST GROUP?

• Hotels that prioritize a unified platform for reservations, front desk, billing, and reporting, pending further verified evidence.
• Teams seeking a PMS with a user-friendly interface as claimed by vendor AI summaries, though unverified.
• Operations requiring seamless third-party integrations, conditional on vendor claims and future proof through partner validation.
• Properties in regions or markets not covered by ThinkReservations, if any data emerges.

Not ideal if:

• Hotels needing verified reliability and user satisfaction, as no reviews exist.
• Properties that require integrations with OTAs and external applications; none are confirmed.
• Operators that value transparent pricing and support; HOIST GROUP provides neither publicly.

What Type of Hotel Should Use ThinkReservations PMS by ThinkReservations?

• Bed & Breakfasts and Inns, which constitute 62% of its user base and rate it 4.9/5.
• Boutique and small independent hotels seeking integrated channel management and direct booking engines to increase revenue.
• Properties wanting extensive guest communication tools, including SMS and transactional emails, to improve operational workflows.
• Hotels requiring cloud-based access with mobile app support and real-time reporting for dynamic management.
• Teams needing responsive, knowledgeable customer support and easy onboarding to minimize disruption.

Not ideal if:

• Hotels outside North America, as ThinkReservations serves 9 countries primarily in this region.
• Properties desiring a fully customizable housekeeping module; some reviewers request enhancements.
• Large multi-property groups requiring multi-property reporting, which is limited as per some user feedback.

HOIST GROUP - HotSoft by HOIST GROUP vs ThinkReservations PMS by ThinkReservations: The Bottom Line for Hotels

The core difference lies in ThinkReservations’ proven market presence and comprehensive feature set versus HOIST GROUP’s absence of verified reviews, features, integrations, and pricing transparency. ThinkReservations serves independent inns, boutique hotels, and small properties with a robust channel manager, integrated payments, guest messaging, and real-time reporting that demonstrably improve operational efficiency and revenue.

Choose ThinkReservations if you want a mature, evidence-backed PMS with 426 verified reviews, extensive OTA integrations, and multiple case studies documenting revenue growth, guest satisfaction, and operational enhancements. Its $500 base price and cloud access make it suitable for hotels prioritizing ease of use and direct booking growth.

HOIST GROUP may be considered only if you have access to more substantiated data or require a solution tailored to a specific market niche outside ThinkReservations’ reach, but current evidence provides no operational or financial assurance.