HOIST GROUP - HotSoft vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's operations, guest satisfaction, and revenue. Both HotSoft by HOIST GROUP and ThinkReservations PMS aim to streamline your daily tasks and improve your bottom line, but they diverge sharply in user experience, features, and market presence. Your decision hinges on whether you prioritize extensive integrations and proven support or a more comprehensive, easy-to-use platform with a larger user base.

HotSoft offers a traditional, all-in-one approach with core functionalities for hotel operations, while ThinkReservations provides a feature-rich platform that emphasizes automation, revenue management, and OTA connectivity. Which of these aligns better with your hotel’s specific needs?

Is HotSoft by HOIST GROUP or ThinkReservations PMS Better for Hotels?

HotSoft by HOIST GROUP is a longstanding property management solution that aims to centralize hotel operations, including reservations, billing, and housekeeping. However, it lacks visible reviews and recent user feedback, raising concerns about ongoing support or usability. ThinkReservations, on the other hand, has over 356 recent reviews with an impressive average rating of 4.88 out of 5, indicating strong user satisfaction and active development.

While HotSoft promises comprehensive management, the absence of current reviews makes it hard to gauge its actual performance today. ThinkReservations, with its highly recent positive feedback, demonstrates continued relevance and user confidence. Are you willing to select a system with a murky recent track record, or do you prefer one backed by current, glowing reviews?

ThinkReservations PMS vs HotSoft by HOIST GROUP: Which Should Your Hotel Choose?

If your hotel primarily needs a user-friendly platform with advanced features like channel management, automated upselling, and robust reporting, ThinkReservations is the clear choice. Its extensive feature set—39 unique features such as integrated payment processing, online check-in, and guest communication—caters well to hotels aiming to boost revenue and operational efficiency.

Conversely, if your hotel prefers a traditional management system with minimal integrations and no recent reviews or proven support, HotSoft might seem appealing. But considering the lack of recent feedback and zero verified integrations, it’s difficult to recommend HotSoft for modern, tech-savvy properties. For most hotels looking to grow and adapt, ThinkReservations offers a more reliable, feature-rich experience.

Is HotSoft by HOIST GROUP or ThinkReservations PMS Easier to Use?

ThinkReservations excels in usability, with an overall rating of 4.82 out of 5, based on over 356 recent reviews. Users praise its intuitive interface, quick onboarding, and helpful support, with comments like, "Selecting ThinkReservations was one of the smartest decisions we made" and "Onboarding was seamless even for our non-tech staff." Its mobile app and digital registration features further simplify daily operations.

HotSoft, however, scores a 0/5 in ease of use, with no recent reviews to support its usability. Given the absence of recent user feedback, it’s unlikely to match the user-friendly reputation of ThinkReservations. Edge: ThinkReservations.

Which Has Better Features: HotSoft by HOIST GROUP or ThinkReservations PMS?

ThinkReservations offers 39 distinct features, including a channel manager, booking engine, guest profiles, automated reminders, and multi-currency support. These features enable full automation from bookings to guest communication and revenue management. HotSoft provides core functionalities like reservations and billing but does not detail additional features or integrations, and no unique features are listed.

The extensive feature set of ThinkReservations directly supports revenue growth, operational automation, and guest experience improvements. Without comparable detailed features from HotSoft, the edge clearly goes to ThinkReservations for feature richness and versatility.

Which Has Better Customer Support: HotSoft by HOIST GROUP or ThinkReservations PMS?

ThinkReservations' reviews highlight 4.82/5 ratings for customer support, with comments like “the support is fantastic” and “they are very accessible and knowledgeable.” Many users note that onboarding is smooth and support keeps pace with platform improvements, contributing to high satisfaction.

HotSoft, with zero recent reviews, provides no concrete data on support quality. This absence raises questions about ongoing support and user experience. Based on current feedback, ThinkReservations has a clear support advantage. Edge: ThinkReservations.

Which Has More Integrations: HotSoft by HOIST GROUP or ThinkReservations PMS?

ThinkReservations integrates with 16 verified partners, including major OTAs like Airbnb, Expedia, and TripAdvisor, as well as payment providers and channel managers. These integrations enable your hotel to expand reach and simplify management across platforms.

HotSoft, with zero verified integrations listed, appears disconnected from third-party services, limiting its flexibility and growth potential. The extensive integrations of ThinkReservations give it a significant edge. Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: HotSoft or ThinkReservations?

Given the absence of recent reviews for HotSoft, and 356 recent reviews for ThinkReservations with a 4.88/5 rating, the latter clearly holds more current, positive user feedback. ThinkReservations is favored across segments, especially for small to midsize properties, with many praising its ease of use and revenue features.

HotSoft's lack of recent reviews suggests it is not actively trusted or used by modern hoteliers. For hoteliers seeking validation from current users, ThinkReservations is the superior choice. Edge: ThinkReservations.

How Much Do HotSoft and ThinkReservations Cost?

HotSoft does not provide publicly available pricing, which suggests it might be a bespoke solution or require direct vendor negotiations. ThinkReservations charges a flat rate of $500 per month, with no additional implementation fees, making it transparent and predictable.

Without clear pricing for HotSoft, you cannot accurately compare value. The straightforward $500/month fee for ThinkReservations offers clarity and a proven ROI potential, especially given its feature set and support. Edge: ThinkReservations.

What Type of Hotel Should Use HotSoft by HOIST GROUP?

• Hotels that prefer traditional, all-in-one management systems with minimal need for integrations.
• Properties seeking a solution with basic reservation, billing, and housekeeping capabilities.
• Hotels in regions where HotSoft has a strong, local presence.
• Teams comfortable with systems that may lack recent updates or extensive cloud features.

Not ideal if your hotel relies on OTA integrations, modern automation, or expects ongoing support. HotSoft is better suited for hotels with simple operational needs or those in markets where it’s entrenched.

What Type of Hotel Should Use ThinkReservations PMS?

• Small to midsize hotels, B&Bs, inns, and boutique hotels seeking automation.
• Properties aiming to increase revenue through upselling and dynamic pricing.
• Hotels that want reliable OTA connectivity and channel management.
• Teams willing to adopt a cloud-based platform with extensive features and integrations.

Not ideal if your hotel is a large resort requiring specialized enterprise solutions or if your team prefers on-premises software. ThinkReservations is ideal for properties prioritizing growth, automation, and ease of use.

The Bottom Line for Hotels

HotSoft by HOIST GROUP provides a traditional management system, but its lack of recent reviews and integrations limits its appeal for modern hoteliers. ThinkReservations, with its high ratings, feature-rich platform, and active support, stands out as the more reliable choice for today’s hospitality landscape.

If you need a straightforward, easy-to-use system with proven support, go with ThinkReservations. Its extensive features and recent positive reviews make it a clear leader for small to midsize hotels looking to enhance operations and revenue.

Choose HotSoft only if your hotel operates in a region where it’s deeply integrated, and your needs are minimal. For most, especially those seeking a growth-oriented solution, ThinkReservations delivers far greater value and confidence for the future.