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Cloudbeds PMS vs. HoresPlus:
Which Is Right for You?
TLDR
We analyzed 1,242 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cloudbeds shines in ease of use and customer support — especially for independent properties (4.6/5) , with exclusive features like Centralized Messaging.
Hores shines .
How Does Cloudbeds PMS Compare to HoresPlus?
Side-by-side ratings based on 1,242 verified hotelier reviews on HTR.
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| Starting Price | From $600/mo | Contact sales |
| Verified Reviews | 1,242 | 0 |
What Are the Pros and Cons of Cloudbeds PMS vs HoresPlus?
After analyzing 1,242 verified reviews, Cloudbeds users most value its user-friendly interface, implementation and support, all-in-one ecosystem, while Hores users highlight . Click any theme to see what reviewers say.
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User-Friendly Interface
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Implementation and Support
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All-in-One Ecosystem
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Channel Management
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Reservation Management
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Report Customization
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System Speed
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Cloudbeds vs Hores: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #1 592 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #4 212 reviews | — |
| Large (75-199 rooms) ▾ | #5 42 reviews | — |
| X-Large (200+ rooms) | #13 4 reviews | — |
By Property Type
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| Boutique ▾ | #2 473 reviews | — |
| Luxury ▾ | #4 228 reviews | — |
| Branded / Chain ▾ | #6 116 reviews | — |
| Extended Stay ▾ | #2 93 reviews | — |
By Region
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| North America ▾ | #2 435 reviews | — |
| Europe ▾ | #7 163 reviews | — |
| Asia Pacific ▾ | #3 226 reviews | — |
| Middle East ▾ | #7 11 reviews | — |
The Decision
Choosing between Cloudbeds PMS and HoresPlus hinges on your hotel’s specific operational needs, scalability ambitions, and integration requirements. Cloudbeds offers a comprehensive, all-in-one platform with a proven track record, while HoresPlus emphasizes simplicity and a long-standing reputation with over 600 hotels. How do these differences impact your hotel’s growth and day-to-day management?
Cloudbeds consolidates multiple features into a single ecosystem, cutting down on manual work and streamlining operations. HoresPlus, meanwhile, provides a holistic view with core functionalities, but with fewer advanced features and less recent review data. Which solution aligns best with your hotel’s current and future needs?
Is Cloudbeds or HoresPlus Better for Hotels?
Cloudbeds and HoresPlus both address core property management challenges—reservation handling, housekeeping, billing, and guest communication. Cloudbeds’ extensive feature set and recent user reviews indicate it’s a mature platform with a large user base, whereas HoresPlus’s strength lies in its simplicity and long-term hotel trust.
Cloudbeds boasts a 4.63/5 overall rating from over 1,000 reviews, with 81 recent reviews in the past six months, reflecting current user satisfaction. Hores, with no recent review data or a rating, makes it difficult to gauge its current performance or user experience.
Cloudbeds’s recent reviews highlight its ease of use, robust integrations, and positive support, while Hores lacks publicly available recent feedback. Given the data, Cloudbeds’s innovation and recent customer validation suggest it’s better suited for hotels aiming for growth and operational efficiency.
Edge: Cloudbeds
Cloudbeds vs HoresPlus: Which Should Your Hotel Choose?
If your hotel needs a full-featured, scalable platform with extensive third-party integrations, Cloudbeds is the clear choice. Its 49 shared features plus 15 unique capabilities—including multi-channel management, real-time inventory updates, and a customizable booking engine—make it ideal for properties seeking growth, automation, and detailed analytics.
If your hotel prioritizes a simple, reliable system that has a trusted reputation but doesn’t require advanced features or recent reviews, HoresPlus could suffice. However, without recent user feedback or a broader feature set, Cloudbeds’s proven track record makes it the safer choice for ambitious hotels.
In summary, for hotels aiming to modernize and scale, Cloudbeds offers better support, more integrations, and a larger community. If minimal complexity and long-term reliability are your primary concerns, HoresPlus may meet your needs—though with less assurance of current performance.
Edge: Cloudbeds
Is Cloudbeds or HoresPlus Easier to Use?
Cloudbeds scores a 4.61/5 for ease of use, based on numerous recent reviews praising its intuitive interface and straightforward onboarding. Users highlight its simple reservation workflows, housekeeping management, and mobile accessibility, making daily operations smoother.
Hores, with no recent reviews available, has limited publicly shared feedback on usability. Its smaller team and long-standing presence suggest a basic, reliable interface, but without current ratings or feedback, confirming ease of use is challenging.
Edge: Cloudbeds
Which Has Better Features: Cloudbeds or HoresPlus?
Cloudbeds offers a total of 64 features, including unique capabilities like a PMS connectivity hub, advanced analytics dashboards, inventory management, and multi-lingual support—none offered by Hores. Its 15 features exclusive to Cloudbeds include automated night audits, a PCI-compliant system, and a wellness module, adding depth to its platform.
Hores’s features focus on core operations like reservations, guest check-ins, housekeeping, and billing, but lack the advanced automation and integrations seen in Cloudbeds. With no additional features listed beyond the core modules, Cloudbeds’s feature richness provides greater flexibility and scalability.
Edge: Cloudbeds
Which Has Better Customer Support: Cloudbeds or HoresPlus?
Cloudbeds’s customer support scores 4.41/5, with recent reviews highlighting prompt, empathetic responses and proactive assistance. Users praise its responsiveness during onboarding and troubleshooting, contributing to smoother implementation.
Hores provides no recent support ratings or detailed review feedback, making it difficult to assess its support quality. Given Cloudbeds’s strong recent support ratings and active user feedback, it clearly offers a more reliable support experience.
Edge: Cloudbeds
Which Has More Integrations: Cloudbeds or HoresPlus?
Cloudbeds connects with over 190 verified partners, including major booking channels, revenue tools, and third-party applications like Bookassist, D-Edge, and Umi Digital. Its extensive marketplace supports seamless integrations, automations, and customization.
Hores has only 7 verified partners, with limited shared integrations like Bookassist and IDeaS. The smaller partner network suggests less flexibility and fewer options for connecting to additional systems, which could hamper growth or automation.
Edge: Cloudbeds
Which Do Hoteliers Rate Higher: Cloudbeds or HoresPlus?
Cloudbeds’s recent reviews demonstrate high satisfaction, with a 4.63/5 rating from over 1,000 reviews and a 91% likelihood to recommend. Hotels of various segments, especially boutique hotels and hostels, praise its ease of use, support, and revenue gains.
Hores lacks recent reviews, making it impossible to compare current hotel ratings or satisfaction levels. Based on the available data, Cloudbeds’s higher and more recent ratings indicate stronger hotel confidence and advocacy.
Edge: Cloudbeds
How Much Do Cloudbeds and Hores Cost?
Cloudbeds charges a base price of $600 per month without a free trial, with no mention of additional implementation or setup fees. Its transparent pricing model and feature set justify this cost for hotels seeking an all-in-one system.
Hores does not publicly disclose its pricing, leaving potential buyers uncertain about costs and value. Without transparent pricing, Cloudbeds’s clear structure offers a more predictable investment.
Edge: Cloudbeds
What Type of Hotel Should Use Cloudbeds?
- Hotels that want a comprehensive, scalable property management solution capable of supporting growth.
- Properties seeking robust integrations with third-party systems and online channels.
- Teams looking for a user-friendly platform that reduces manual work and automates key functions.
- Hotels prioritizing revenue management tools and detailed analytics.
- Properties that value mobile access for staff and management.
Not ideal if…
- Your hotel operates on a very tight budget with minimal tech needs.
- You prefer a simple, no-frills system with basic operations.
- Your property is very small and does not plan to scale.
Edge: Cloudbeds
What Type of Hotel Should Use HoresPlus?
- Hotels that need a straightforward, reliable PMS without advanced automation.
- Properties prioritizing stability and a long-standing reputation over recent features.
- Small hotels or accommodations seeking a simple operational overview.
- Hotels that prefer minimal integrations and automation.
Not ideal if…
- Your hotel is expanding or digitizing rapidly.
- You desire advanced reporting, automation, or multi-channel management.
- You need current support ratings or recent user feedback to guide decision-making.
Edge: Cloudbeds
Cloudbeds vs HoresPlus: The Bottom Line for Hotels
Cloudbeds presents a fully integrated, feature-rich platform trusted by over 1,000 hotels worldwide, with recent user reviews confirming its ease of use, support, and scalability. Its extensive partner network and advanced automation tools make it ideal for hotels looking to grow and streamline operations.
HoresPlus offers a dependable, straightforward PMS with a long history and a strong reputation among smaller or more traditional properties. However, the lack of recent reviews and fewer features limit its appeal for hotels aiming for modernization and expansion.
For hotels seeking an all-in-one, adaptable system with recent validation and proven growth benefits, Cloudbeds is the recommended choice. If simplicity and historical trust are your priorities, HoresPlus may serve your needs, but with less confidence in current performance.
Edge: Cloudbeds
Which Features Does Cloudbeds PMS Have That HoresPlus Doesn't (and Vice Versa)?
According to HTR's product database, Cloudbeds PMS and HoresPlus share 49 features. Here are the key differences — features one has that the other lacks.
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| 2-way real time integrations | ||
| Analytics dashboard | ||
| Inventory Management | ||
| Multi-lingual | ||
| PMS connectivity | ||
| Unlimited Channels (no additional cost) |
Showing top differences. 3 more features differ between these products.
Real-World Results: Cloudbeds vs Hores by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
No published case study for this goal yet.
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
No published case study for this goal yet.
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
No published case study for this goal yet.
Cloudbeds vs Hores: The Bottom Line
What hoteliers love
Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training.... Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training. This ease of use is particularly beneficial for daily operations such as managing reservations and performing check-in/check-out processes.
Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsivenes... Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsiveness and assistance, complete feature parity on mobile and integration capabilities require more comprehensive support for a smoother transition.
Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multip... Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multiple systems, minimizing manual work and synchronizing operations in real time.
Where hoteliers push back
Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administra... Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administrative load, errors, and improves overall operational productivity. The system's drag-and-drop functionality is highlighted as particularly useful.
While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be va... While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be valuable for strategic decisions. This is a recurring theme among those seeking deeper analytics and visualization.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Cloudbeds PMS vs HoresPlus
Can Cloudbeds PMS replace HoresPlus?
It depends on your requirements. Cloudbeds PMS and HoresPlus share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 189 verified integration partners, while HoresPlus offers 7. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Cloudbeds PMS leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Cloudbeds PMS or HoresPlus offer a free plan?
Cloudbeds PMS: No. HoresPlus: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Cloudbeds PMS and HoresPlus?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and Hores has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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Explore more head-to-head comparisons based on verified hotelier reviews.
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