Hotel Treats Online Gift Voucher Shops vs. MyStay:
Which Is Right for You?

The Decision

Choosing between Hotel Treats Online Gift Voucher Shops and MyStay hinges on your hotel’s specific revenue goals and operational needs. Both platforms aim to boost your income and enhance guest experience, but they do so through different avenues: one via local experience sales, the other through guest communication and contactless services. Your decision should consider which approach aligns best with your property’s market segment and strategic priorities.

Hotel Treats specializes in converting underused amenities into revenue streams by selling curated experiences and gift vouchers. Meanwhile, MyStay focuses on streamlining guest communication, contactless check-in/out, and upselling. Which of these solutions will produce the most value for your hotel?

Is Hotel Treats or MyStay Better for Hotels?

Hotel Treats and MyStay address different hotel revenue challenges. Hotel Treats helps monetize amenities like spas, pools, and restaurants by creating an online marketplace for local residents who seek memorable experiences or gifts. MyStay, on the other hand, enhances guest engagement through automated communication, contactless check-in, and upselling, primarily targeting operational efficiency and guest satisfaction.

Both platforms have strong ratings—Hotel Treats boasts a 4.85/5 overall from 15 reviews, while MyStay scores 4.82/5 from 41 reviews. The more recent reviews favor MyStay, indicating a more active user base and ongoing customer feedback. Does your hotel need to boost local sales or improve guest communication and operational flow?

Hotel Treats offers a unique marketplace feature for selling gift vouchers and experiences directly to local residents, creating additional revenue streams. MyStay emphasizes integrated guest communication, automated marketing, and contactless check-in/out, making it a comprehensive tool for improving guest journeys.

The core question remains: are you more interested in activating local demand or optimizing guest interactions?

Hotel Treats vs MyStay: Which Should Your Hotel Choose?

If your hotel needs to increase revenue from underused amenities like pools, spas, or restaurants, Hotel Treats is the clear choice. It provides a platform for creating branded online shops and a marketplace to sell experiences and gift vouchers, proven to generate substantial income—over $3 million in 2022 alone across 300 properties.

In contrast, if your hotel’s focus is on elevating the guest experience through personalized communication, seamless check-in, and upselling, MyStay is better suited. It offers automated messaging, multi-channel delivery, and contactless solutions, ideal for properties prioritizing operational efficiency and guest satisfaction.

For luxury resorts and properties targeting local residents, Hotel Treats offers a distinctive revenue boost. Meanwhile, boutique and city-center hotels seeking to streamline guest management may find MyStay’s comprehensive features more aligned with their goals.

Is Hotel Treats or MyStay Easier to Use?

Hotel Treats scores a 4.87/5 in ease of use, with reviews highlighting its user-friendly layout and quick onboarding. Customers praise its straightforward platform and the support team’s rapid responses, making setup and daily operations manageable. One reviewer said, "The platform is amazing and very efficient to sell hotel packages," emphasizing simplicity.

MyStay also rates highly—4.85/5—with users noting its intuitive interface and smooth integration with PMS systems. Reviewers appreciate features like automated messaging and online check-in, which they find straightforward to implement. A typical comment states, "Checking in online has never been easier," reflecting ease of use.

Edge: Hotel Treats, owing to its slightly higher user friendliness and onboarding satisfaction, especially given its smaller, more specialized user base.

Which Has Better Features: Hotel Treats or MyStay?

Hotel Treats offers four shared features with MyStay, including gift vouchers and experience sales, but it uniquely provides Gift Vouchers & Prepaid Experiences, enabling the sale of curated experiences outside standard upselling. It also operates a marketplace model that directly targets local residents.

MyStay offers five exclusive features: Multi-Channel Delivery (email, SMS, WhatsApp, Chat), Segmentation, a Template Library, Offer Orchestration, and A/B testing. These enable sophisticated marketing, personalized offers, and targeted campaigns, making it a versatile platform for guest engagement.

While Hotel Treats excels in marketplace and experience sales, MyStay provides advanced marketing automation, segmentation, and experimentation tools. The choice depends on whether your focus is on local monetization or guest-centric marketing.

Edge: MyStay, with more exclusive features that support complex marketing strategies and personalization.

Which Has Better Customer Support: Hotel Treats or MyStay?

Hotel Treats is highly rated at 4.83/5, with reviews praising rapid responses and professional support. One testimonial states, "Great cooperation and quick responses," highlighting their availability for troubleshooting and customization.

MyStay scores 4.85/5, with users appreciating ongoing support and smooth onboarding. One reviewer notes, "Support and continuous updates make a real difference," indicating a strong customer service reputation.

Both are comparable in support quality, but Hotel Treats’ smaller scale might translate into more personalized attention.

Edge: Slightly favors MyStay for its more recent positive feedback and broader support scope due to a larger user base.

Which Do Hoteliers Rate Higher: Hotel Treats or MyStay?

Hotel Treats has a higher overall rating (4.85/5) based on fewer reviews—15 total, with no recent negative feedback—indicating consistent satisfaction among luxury and resort hotels. The reviews praise its ease of use and cooperation, emphasizing its niche in experience sales.

MyStay, with 41 reviews and a 4.82/5 rating, benefits from a larger, more diverse hotel segment base, including boutique hotels, serviced apartments, and city-center properties. Recent reviews highlight its efficiency and guest satisfaction improvements.

Given the volume and recency of reviews, MyStay’s rating is more robust, but Hotel Treats’ higher rating reflects niche excellence.

Edge: MyStay, given its larger review count and recent positive feedback.

How Much Do Hotel Treats and MyStay Cost?

Hotel Treats does not publicly disclose pricing details, implying a custom quote based on property size and needs. It operates without a freemium or tiered monthly plans, suggesting a tailored pricing approach.

MyStay charges a flat $400 monthly fee, with no free tier or implementation fees. Its straightforward pricing makes budgeting easier but may be less flexible for smaller hotels or those with limited budgets.

Your choice should depend on whether you prefer transparent, simple pricing or a customized quote that could accommodate specific needs.

What Type of Hotel Should Use Hotel Treats?

Hotels that should consider Hotel Treats:

• Properties with underused amenities like restaurants, spas, pools, or bars seeking additional revenue.
• Hotels targeting local residents, including luxury resorts and boutique hotels.
• Hotels wanting to create branded online shops for gift vouchers and experiences.
• Properties looking to boost MICE sales and community engagement.
• Hotels in regions with a strong local demographic willing to purchase curated experiences.

Not ideal if:

• Your primary focus is on guest communication or operational automation.
• You need a platform with extensive contactless check-in features.
• Your property isn’t interested in experience-based revenue.

Not ideal if your hotel prioritizes guest engagement, automated communication, or contactless services over local experience sales.

What Type of Hotel Should Use MyStay?

Hotels suited for MyStay:

• Properties emphasizing guest communication, automated marketing, and personalized upselling.
• Boutique hotels, city-center hotels, and serviced apartments seeking operational efficiency.
• Hotels implementing contactless check-in/out and digital guest services.
• Properties aiming to increase revenue through pre-stay and in-stay upselling campaigns.
• Hotels wanting to leverage guest data for tailored experiences.

Not ideal if:

• Your hotel relies heavily on experience sales or local community engagement.
• You seek a marketplace for gift vouchers or curated local experiences.
• Your property has PMS or system limitations impeding integration.

Not ideal if your focus is on local experience monetization rather than guest communication and operational automation.

The Bottom Line for Hotels: Hotel Treats or MyStay?

Hotel Treats and MyStay serve different strategic needs. Hotel Treats excels at converting underused amenities into revenue via an online marketplace, making it ideal for properties with rich facilities and local demographics. MyStay shines in guest communication, contactless check-in, and upselling, suited for hotels seeking operational efficiency and personalized service.

Choose Hotel Treats if increasing local experience sales and community engagement are your priorities. Opt for MyStay if streamlining guest management, automating communication, and boosting revenue through targeted upselling are more important.

Ultimately, Hotel Treats is best for hotels looking to capitalize on local markets, while MyStay is suited for properties aiming to improve guest satisfaction and operational flow.

In conclusion: If your hotel needs to generate revenue from underutilized amenities and local experiences, Hotel Treats is the more proven, higher-rated platform. If your goal is to enhance guest engagement, automate communications, and implement contactless services, MyStay’s broader feature set and larger review base make it the better choice.