HotelRunner HMS vs. Noovy:
Which Is Right for You?

The Decision

Choosing the right hotel management platform can significantly impact your daily operations, guest satisfaction, and revenue. Both HotelRunner HMS and Noovy aim to streamline your hotel’s processes, but they differ in approach, features, and market focus. HotelRunner offers a more established presence with a broader regional footprint and a higher review count, while Noovy boasts a richer set of features with a newer, more modern interface. Which product aligns better with your hotel’s needs?

Is HotelRunner HMS or Noovy Better for Hotels?

HotelRunner HMS and Noovy both seek to simplify hotel management, but they do so with different strengths. HotelRunner emphasizes its ease of use, strong online presence tools, and a solid reputation among boutique hotels and smaller properties. Noovy, on the other hand, provides a more extensive feature set, including integrated guest profiles, online check-in/out, and real-time reporting, which are crucial for larger or tech-savvy properties.

HotelRunner’s platform is praised for its user-friendly interface, with a 4.64/5 ease of use rating based on 14 reviews, most highlighting its intuitive design and straightforward onboarding. Conversely, Noovy scores slightly lower at 4.62/5 but benefits from a higher review count (21 reviews) and more recent feedback, making its user experience very reliable. While HotelRunner’s recent reviews are sparse, Noovy’s recent reviews consistently praise its speed and connectivity.

Both platforms solve core hotel management problems — reservations, distribution, and guest communication. Yet, HotelRunner’s more established presence and recent review activity give it a slight edge for reliability and community trust. Are you prioritizing recent user feedback or a platform with a proven track record?

HotelRunner HMS vs Noovy: Which Should Your Hotel Choose?

If your hotel primarily needs a straightforward, easy-to-manage system with strong online visibility tools, HotelRunner is a solid choice. It appeals especially to boutique hotels and smaller properties that value simplicity and reliable support. Its affordability at $100/month makes it attractive for properties looking for cost-effective solutions without sacrificing core functionalities.

If your hotel requires a broader feature set — including guest profiles, online check-in/out, real-time reporting, and integrated payment requests — Noovy is the better fit. It caters to properties that want an all-in-one management system with extensive automation, especially those with higher guest volumes or more complex operations. Its pricing at €5 per room per month is competitive given its feature depth.

In terms of user ratings, HotelRunner’s high score (5/5) and recent reviews indicate strong user satisfaction, especially among boutique hotels. Noovy’s slightly lower ease of use rating (4.62/5) is offset by more recent positive reviews focused on speed and connectivity, making it ideal for tech-forward hotels. Your choice depends on whether you favor simplicity and support or comprehensive features and automation.

Is HotelRunner HMS or Noovy Easier to Use?

HotelRunner garners a 4.64/5 rating for ease of use, with reviewers highlighting its user-friendly interface and quick onboarding process. Its simple navigation and minimal learning curve make staff training faster, which is vital if you’re onboarding new team members frequently.

Noovy’s ease of use rating is very close at 4.62/5, with reviews emphasizing its speed and straightforward operation. Users praise its clean design and efficient workflows, especially for booking and guest communication tasks. Both platforms are highly rated for usability, but HotelRunner’s slightly higher score and more positive recent feedback suggest a marginal advantage.

Edge: HotelRunner.

Which Has Better Features: HotelRunner HMS or Noovy?

HotelRunner offers 12 shared features, including basic reservation management, online presence tools, and guest feedback management. Unique to HotelRunner are features like website development, gift vouchers, and guest feedback management, which support marketing and guest engagement.

Noovy boasts a far more extensive feature set, with 38 features including direct billing, automated night audits, guest CRM, real-time reporting, online check-in/out, tablet kiosk, and integrated payment terminals. Its automation capabilities and comprehensive guest management tools are ideal for larger hotels or those seeking extensive operational automation.

Given the sheer number of features, Noovy clearly leads in feature depth, especially for operational automation and guest engagement.

Edge: Noovy.

Which Has Better Customer Support: HotelRunner HMS or Noovy?

HotelRunner maintains a customer support rating of 4.5/5, with reviews praising its prompt assistance and effective onboarding. Users often mention that support is readily available and helpful, especially for small to mid-sized hotels.

Noovy scores slightly higher with a 4.71/5 support rating, with reviews emphasizing its friendly, fast, and reliable support. Customers appreciate its responsiveness and the availability of support via phone and chat, noting that support is a key reason they prefer Noovy.

While both are highly rated, Noovy’s recent reviews highlight a slight edge in support quality, especially for properties that rely heavily on timely assistance for complex automation features.

Edge: Noovy.

Which Has More Integrations: HotelRunner or Noovy?

HotelRunner integrates with 17 verified partners, including major OTAs like Airbnb, Expedia, and Booking.com, plus payment providers like Stripe. Its integrations are sufficient for most boutique and small hotels to manage distribution and payments.

Noovy offers 40 verified integrations, including industry leaders like Omnibees, SiteMinder, and RevControl, alongside shared partners such as IDeaS and Stripe. Its broader integration ecosystem supports larger hotel chains and properties with diverse revenue management and distribution needs.

With more than double the integrations, Noovy’s extensive connectivity makes it more adaptable for hotels with complex distribution channels.

Edge: Noovy.

Which Do Hoteliers Rate Higher: HotelRunner or Noovy?

HotelRunner’s reviews are all 5/5, with 14 reviews, predominantly from boutique hotels with high satisfaction scores. Recent feedback indicates users appreciate its ease of use and support, especially among small, independent, or boutique properties.

Noovy’s 21 reviews also average 5/5, with recent reviews emphasizing speed, connectivity, and automation features. Its user base includes a higher proportion of larger or branded hotels, which value its extensive automation and real-time reporting.

Both platforms receive top ratings, but Noovy’s higher review count and recent positive feedback suggest it has a slightly broader appeal among various hotel segments.

Edge: Noovy.

How Much Do HotelRunner HMS and Noovy Cost?

HotelRunner charges a flat fee of $100/month, with no trial or implementation fees, making it a predictable and affordable option for small to medium-sized hotels. Its pricing aligns with its core feature set and regional focus.

Noovy’s pricing is €5 per room per month, which scales with your hotel size. It does not offer a free trial but provides a comprehensive all-in-one system at a competitive monthly rate, reflecting its extensive features and automation capabilities.

While HotelRunner offers a lower entry point, Noovy’s per-room pricing can be more cost-effective for larger hotels with many rooms, especially given its advanced automation tools.

What Type of Hotel Should Use HotelRunner HMS?

• Hotels that prioritize ease of use, strong online booking management, and a straightforward interface.
• Teams seeking a reliable, cost-effective platform for boutique, city, or independent hotels.
• Hotels focusing on improving online visibility and direct bookings.
• Properties with limited technical staff who need simple onboarding and support.

Not ideal if your hotel requires extensive automation, real-time reporting, or advanced guest management features.

What Type of Hotel Should Use Noovy?

• Hotels that need a comprehensive, automation-rich management system.
• Larger properties or chains with complex operations demanding real-time reporting and guest profiles.
• Hotels looking to reduce reliance on multiple separate systems, thanks to Noovy’s all-in-one approach.
• Properties wanting seamless online check-in/out, integrated payment, and advanced communication tools.

Not ideal if you are a small boutique seeking a simple, budget-friendly solution without extensive automation or integrations.

The Bottom Line for Hotels

HotelRunner HMS and Noovy serve different hotel segments and operational needs. HotelRunner’s strength lies in its simplicity, regional presence, and cost, making it ideal for boutique and independent hotels that value ease of use and online visibility. Noovy stands out with its extensive features, automation, and integrations, suited for larger or more complex hotels that want a fully connected management platform.

Choose HotelRunner if you value a straightforward, affordable solution with a proven track record and strong support. Opt for Noovy if your hotel demands advanced automation, real-time analytics, and extensive connectivity to streamline larger-scale operations.

Ultimately, your decision should depend on your hotel’s size, complexity, and future growth plans. Both platforms are highly rated, but Noovy’s recent reviews and feature depth give it a slight edge for tech-enabled properties seeking more automation and connectivity.