HotelRunner HMS vs. SoftTec Cloud Hotelsoftware:
Which Is Right for You?

Name: SoftTec Cloud Hotelsoftware
Rating: 5.0 (10 reviews)

Updated May 15, 2026 · 24 verified reviews analyzed

HotelRunner

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4.9 (14 reviews) · 17 integrations

SoftTec GmbH

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5.0 (10 reviews) · 11 integrations

TLDR

We analyzed 24 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:

HotelRunner shines , with exclusive features like Native Email Marketing.

SoftTec GmbH shines in ease of use and customer support , with exclusive features like Transactional Emails (booking, folios, etc) and Payment Requests.

See the full breakdown below ↓

How Does HotelRunner HMS Compare to SoftTec Cloud Hotelsoftware?

Side-by-side ratings based on 24 verified hotelier reviews on HTR.

	HotelRunner	SoftTec GmbH
HTScore	0	0
Likelihood to Recommend	98%	99%
Ease of Use	4.6/5	5.0/5
Customer Support	4.5/5	5.0/5
Value for Money	4.6/5	4.9/5

Starting Price	From $100/mo	From $800/mo
Verified Reviews	14	10

HotelRunner vs SoftTec GmbH: Rankings by Hotel Segment

How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	HotelRunner	SoftTec GmbH
Small (10-24 rooms) ▾	#26 7 reviews	#30 6 reviews
HotelRunner Small hotels say that HotelRunner's Hotel Management Software is highly rated in verified HotelTechReport reviews for its intuitive interface, efficient reservation management, and responsive customer service. These features are particularly beneficial for Small hotels seeking streamlined operations. SoftTec GmbH Small hotels say that SoftTec GmbH's Hotel Management Software excels due to its intuitive interface, reliable automation, and responsive support, according to verified HotelTechReport reviews. These features simplify daily operations and enhance confidence for Small hotels, supporting tailored needs and seamless integration.
Mid-Size (25-74 rooms)	#25 1 reviews	#28 3 reviews
Large (75-199 rooms)	#18 0 reviews	—
X-Large (200+ rooms)	#23 0 reviews	—

By Property Type

Segment	HotelRunner	SoftTec GmbH
Boutique ▾	#20 11 reviews	#40 1 reviews
HotelRunner Boutique hotels say that HotelRunner's Hotel Management Software ranks highly due to its user-friendly interface, effective integration with OTAs, and responsive support, as noted in verified HotelTechReport reviews. This combination aids efficient operations and seamless reservation management for Boutique establishments. SoftTec GmbH No segment summary available.
Luxury	#24 2 reviews	#42 0 reviews
Branded / Chain	#30 0 reviews	#34 1 reviews
Extended Stay	#30 0 reviews	—

By Region

Segment	HotelRunner	SoftTec GmbH
North America	#27 0 reviews	—
Europe ▾	#22 2 reviews	#17 8 reviews
HotelRunner No segment summary available. SoftTec GmbH Europe hotels say that SoftTec GmbH's Hotel Management Software ranks highly due to its seamless integration capabilities, outstanding customer support, and user-friendly design. Verified HotelTechReport reviews emphasize its effective module coordination, quick problem resolution, and flexibility, crucial for hotels across Europe.
Asia Pacific	#16 1 reviews	—
Middle East ▾	#2 6 reviews	—
HotelRunner Me hotels say that HotelRunner's Hotel Management Software receives high praise in verified HotelTechReport reviews for its intuitive interface, seamless integration with OTAs and channel managers, and reliable customer support. These features streamline operations, making it a preferred choice for Me hotels. SoftTec GmbH No segment summary available.

How Much Do HotelRunner HMS and SoftTec Cloud Hotelsoftware Cost?

Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	HotelRunner	SoftTec GmbH
Starting Price	From $100/mo	From $800/mo

Which Features Does HotelRunner HMS Have That SoftTec Cloud Hotelsoftware Doesn't (and Vice Versa)?

According to HTR's product database, HotelRunner HMS and SoftTec Cloud Hotelsoftware share 12 features. Here are the key differences — features one has that the other lacks.

Feature	HotelRunner	SoftTec GmbH
Automated night audit
Direct billing
Guest Communication (SMS Messaging)
Multi-lingual
Native Email Marketing
Payment Requests
Rate Shopping Module
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)

Showing top differences. 25 more features differ between these products.

HotelRunner vs SoftTec GmbH: The Bottom Line

HotelRunner

4.9/5 from 14 reviews

Ranks higher for

Mid-Size (25-74 rooms) #25 vs #28

Small (10-24 rooms) #26 vs #30

Bed & Breakfast & Inns #26 vs #38

Boutique #20 vs #40

Unique capabilities

Multi-lingual Native Email Marketing Rate Shopping Module

4.6/5 ease of use 4.5/5 support 17 integrations

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SoftTec GmbH

5.0/5 from 10 reviews

Ranks higher for

Europe #17 vs #22

Unique capabilities

Direct billing Transactional Emails (booking, folios, etc) Automated night audit Payment Requests RevPaR & ADR Reports

5.0/5 ease of use 5.0/5 support 11 integrations

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Where the ratings diverge most

Overall Rating HotelRunner 5.0 vs 0.0 (+5)

Ease of Use SoftTec GmbH 5.0 vs 4.6 (+0.4)

Customer Support SoftTec GmbH 5.0 vs 4.5 (+0.5)

Value for Money SoftTec GmbH 4.9 vs 4.6 (+0.3)

Frequently Asked Questions About HotelRunner HMS vs SoftTec Cloud Hotelsoftware

Can HotelRunner HMS replace SoftTec Cloud Hotelsoftware?

It depends on your requirements. HotelRunner HMS and SoftTec Cloud Hotelsoftware share many core Hotel Management Software features, but each has unique capabilities. HotelRunner HMS offers 17 verified integration partners, while SoftTec Cloud Hotelsoftware offers 11. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. SoftTec Cloud Hotelsoftware leads in ease of use at 5.0/5 vs 4.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do HotelRunner HMS or SoftTec Cloud Hotelsoftware offer a free plan?

HotelRunner HMS: No. SoftTec Cloud Hotelsoftware: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank HotelRunner HMS and SoftTec Cloud Hotelsoftware?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. HotelRunner has an HT Score of 0 and SoftTec GmbH has 0. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →