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HotelRunner PMS vs. ICG Fronthotel:
Which Is Right for You?
TLDR
We analyzed 17 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
HotelRunner shines in ease of use and customer support , with exclusive features like Revenue management module and Ancillary revenue tracking.
ICG FrontHotel shines , with exclusive features like Transactional Emails (booking, folios, etc) and Tablet/Kiosk Check-in.
How Does HotelRunner PMS Compare to ICG Fronthotel?
Side-by-side ratings based on 17 verified hotelier reviews on HTR.
| HTScore |
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| Likelihood to Recommend |
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| Ease of Use |
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| Customer Support |
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| Value for Money |
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| Starting Price | From $100/mo | Contact sales |
| Verified Reviews | 17 | 0 |
HotelRunner vs ICG FrontHotel: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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|---|---|---|
| Small (10-24 rooms) ▾ | #38 5 reviews | — |
| Mid-Size (25-74 rooms) | #44 3 reviews | — |
| Large (75-199 rooms) | #34 1 reviews | — |
| X-Large (200+ rooms) | #41 0 reviews | — |
By Property Type
| Segment |
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|---|---|---|
| Boutique ▾ | #36 8 reviews | — |
| Luxury | #38 3 reviews | — |
| Branded / Chain | #47 1 reviews | — |
| Extended Stay | #49 0 reviews | — |
By Region
| Segment |
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|---|---|---|
| North America | #36 2 reviews | — |
| Europe | #35 3 reviews | — |
| Asia Pacific | #25 0 reviews | — |
| Middle East ▾ | #4 6 reviews | — |
How Much Do HotelRunner PMS and ICG Fronthotel Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $100/mo | — |
Which Features Does HotelRunner PMS Have That ICG Fronthotel Doesn't (and Vice Versa)?
According to HTR's product database, HotelRunner PMS and ICG Fronthotel share 20 features. Here are the key differences — features one has that the other lacks.
| Feature |
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|---|---|---|
| Ancillary revenue tracking | ||
| Automated Space Optimization | ||
| Automated reminders | ||
| Booking Engine | ||
| Channel Manager | ||
| Cloud based | ||
| Mobile App | ||
| Online Check-in | ||
| Payment Requests | ||
| Revenue management module | ||
| Tablet/Kiosk Check-in | ||
| Transactional Emails (booking, folios, etc) |
Showing top differences. 14 more features differ between these products.
HotelRunner vs ICG FrontHotel: The Bottom Line
Unique capabilities
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About HotelRunner PMS vs ICG Fronthotel
Can HotelRunner PMS replace ICG Fronthotel?
It depends on your requirements. HotelRunner PMS and ICG Fronthotel share many core Property Management Systems features, but each has unique capabilities. HotelRunner PMS offers 17 verified integration partners, while ICG Fronthotel offers 12. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. HotelRunner PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do HotelRunner PMS or ICG Fronthotel offer a free plan?
HotelRunner PMS: No. ICG Fronthotel: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank HotelRunner PMS and ICG Fronthotel?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. HotelRunner has an HT Score of 0 and ICG FrontHotel has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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