ICG Fronthotel vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel's efficiency, guest experience, and profitability. Both ICG FrontHotel and ThinkReservations aim to streamline operations, but they serve different hotel types and feature sets. Your decision depends on your hotel’s size, complexity, and specific needs. Do you need a broad feature set with strong OTA integration, or an all-in-one PMS tailored for smaller properties?

ICG FrontHotel offers extensive functionality and wide regional coverage, while ThinkReservations emphasizes ease of use, reliability, and superior support. Which system aligns best with your operational goals and guest service standards?

Is ICG FrontHotel or ThinkReservations Better for Hotels?

ICG FrontHotel and ThinkReservations are both designed to manage reservations, guest data, billing, and staff workflows. However, ICG FrontHotel’s strengths lie in its integrated features like guest CRM, ID scanning, automated space optimization, and employee messaging, making it suitable for hotels needing comprehensive control. ThinkReservations, on the other hand, excels at booking management, OTA connectivity, and revenue boosting with upselling tools, making it ideal for smaller properties focused on online distribution.

While ICG FrontHotel’s reviews are nonexistent and its user ratings are zero, ThinkReservations boasts a 4.88/5 rating from 356 reviews, with recent feedback emphasizing its ease of use, support, and revenue impact. Given the limited data on ICG FrontHotel, ThinkReservations appears more reliable for current hotel operations. Are you looking for a system with proven user satisfaction and real-world success stories?

ThinkReservations vs ICG FrontHotel: Which Should Your Hotel Choose?

If your hotel needs a user-friendly interface, strong OTA connectivity, and a focus on increasing online bookings, opt for ThinkReservations. Its features like booking engine, channel manager, guest messaging, and integrated payment processing are tailored for small to mid-sized hotels, inns, and B&Bs aiming to boost revenue and guest engagement.

If, however, your property requires detailed CRM, automated space management, ID verification, and mobile housekeeping tools, ICG FrontHotel might be better. Its extensive features cater to larger or more complex hotels that want a unified platform to manage all operational aspects. Based on reviews, ThinkReservations is the clearer choice for most hoteliers today.

Is ICG FrontHotel or ThinkReservations Easier to Use?

ThinkReservations scores a 4.82/5 in ease of use, with recent reviews praising its intuitive interface, straightforward onboarding, and excellent customer support. Many users say it feels like "adding another employee" due to its ease of operation and helpful training resources. Conversely, ICG FrontHotel’s usability data is nonexistent, leaving its user-friendliness uncertain.

Given ThinkReservations’ high ratings and recent positive reviews, it is clearly easier for your staff to adopt and operate. Edge: ThinkReservations.

Which Has Better Features: ICG FrontHotel or ThinkReservations?

ThinkReservations offers 12 features exclusive to its platform, including a booking engine, channel manager, guest communication via SMS, and GDPR compliance. ICG FrontHotel has 10 unique features like guest CRM, ID scanning, automated space optimization, and integrated CRS, appealing to hotels needing detailed operational control.

Both products share 27 features, but ThinkReservations’ broader OTA and revenue tools give it an advantage for hoteliers focused on distribution and sales. However, ICG FrontHotel’s specialized features suit larger hotels with complex management needs. Edge: ThinkReservations.

Which Has Better Customer Support: ICG FrontHotel or ThinkReservations?

ThinkReservations consistently receives 4.82/5 ratings for support, with reviews emphasizing its responsiveness, knowledgeable staff, and helpful onboarding. Customers describe the support team as "accessible," "friendly," and integral to their positive experience. ICG FrontHotel’s support data is unavailable, which raises concerns about its reliability and responsiveness.

In the current review landscape, ThinkReservations shows a clear lead in customer support quality. Edge: ThinkReservations.

Which Has More Integrations: ICG FrontHotel or ThinkReservations?

ThinkReservations integrates with 16 verified partners, including major OTAs like Airbnb, Expedia, and TripAdvisor, as well as channels like Sojern and TrustYou. ICG FrontHotel connects with 12 partners, including SiteMinder, RateGain, and Onity, but lacks many of the widely used OTAs.

For hotels relying on extensive OTA and channel integrations, ThinkReservations offers a more comprehensive ecosystem. Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: ICG FrontHotel or ThinkReservations?

With 356 recent reviews, ThinkReservations holds a 4.88/5 rating, with small properties like B&Bs and inns particularly satisfied. Hoteliers praise its ease of use, support, and revenue features, often calling it "the best" and "easy to use." ICG FrontHotel’s ratings are unreported, making it impossible to judge user sentiment.

Given the volume and recency of ThinkReservations reviews, it clearly enjoys higher ratings from users. Edge: ThinkReservations.

How Much Do ICG FrontHotel and ThinkReservations Cost?

ICG FrontHotel does not publicly list pricing, leaving potential users uncertain about costs and contract terms. ThinkReservations charges a flat monthly fee of $500, with no setup or implementation fees, making its costs transparent and predictable.

For budget-conscious hotels or those seeking clear pricing, ThinkReservations offers better clarity. Edge: ThinkReservations.

What Type of Hotel Should Use ICG FrontHotel?

• Hotels that need detailed operational control, including guest CRM, ID verification, and automated space management.
• Large properties or chains with complex workflows requiring integrated hotel-wide management.
• Properties with staff comfortable using mobile apps for housekeeping and employee messaging.
• Hotels that prefer a comprehensive, all-in-one PMS with in-depth features.

Not ideal if your hotel is small or seeks simple online booking and revenue tools without extensive operational complexity.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized properties, inns, B&Bs, or boutique hotels seeking an easy-to-use PMS.
• Hotels focusing on online distribution, channel management, and automated revenue opportunities.
• Properties that value customer support and quick onboarding.
• Hotels aiming to increase direct bookings through integrated booking engines and upselling.

Not ideal if your hotel needs advanced CRM, ID scanning, or large-scale operational controls found in ICG FrontHotel.

The Bottom Line for Hotels

ICG FrontHotel is a comprehensive PMS built for complex, large-scale properties that demand detailed control and integration. Its lack of recent reviews and user ratings suggest it’s less tested in today’s hotel environment, making it a riskier choice without extensive validation.

ThinkReservations is the clear leader in current satisfaction, support, and feature breadth, especially for small to mid-sized hotels looking to grow revenue and streamline operations. Its proven track record with over 350 reviews and recent positive feedback makes it the more reliable option at this time.

If your hotel prioritizes ease, support, and proven performance, Choose ThinkReservations. If you operate a large, complex hotel with specific operational needs, ICG FrontHotel could be considered—but proceed with caution due to limited recent user feedback.