HotelRunner PMS vs. Preno:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can dramatically influence your hotel's daily operations and revenue. HotelRunner PMS and Preno both aim to streamline management tasks, but they differ significantly in user feedback, features, and market presence. Your decision hinges on whether you prioritize a system with a more extensive review base and recent feedback or specific features and regional availability.

Both products address reservation management, guest communication, and integration with other tools. However, HotelRunner emphasizes multi-lingual support, multi-currency handling, and an integrated payment terminal, while Preno focuses on real-time reporting, automation, and a user-friendly interface. Which aligns better with your operational needs?

Is HotelRunner PMS or Preno Better for Hotels?

HotelRunner PMS offers a comprehensive platform designed to optimize daily hotel operations, integrating channel management, guest communication, and multi-currency handling all in one. Preno, on the other hand, primarily targets simplifying booking, billing, and multi-property management through an intuitive cloud-based interface.

HotelRunner has a higher overall rating (5/5) backed by only 16 reviews, all recent and with a 99% likelihood to recommend. Preno boasts a slightly lower overall rating (4.73/5), but with 144 reviews that are more recent, providing a stronger data set for reliability. Both claim to streamline workflows, but HotelRunner's broader feature set and regional presence may appeal more if you operate globally.

Are your primary concerns multi-lingual support and multi-currency transactions, or ease of use and rapid onboarding? Your hotel’s operational scope will determine which PMS better suits your needs.

HotelRunner PMS vs Preno: Which Should Your Hotel Choose?

If your hotel needs to serve international guests, handle multiple currencies, or requires a multi-lingual interface, HotelRunner is the clear choice. Its 9 exclusive features—including digital registration, integrated ID scanners, and mobile notes—support complex, multi-national operations, making it ideal for hotels with diverse clientele.

Preno suits properties seeking simplicity, fast onboarding, and strong integration with accounting tools like Xero. Its 10 unique features, such as real-time reporting, automated space management, and transactional emails, make it perfect for boutique hotels, motels, and properties focusing on operational efficiency.

In terms of robustness, HotelRunner fits hotels with complex, multi-currency needs, while Preno excels in straightforward management and seamless integrations. Your hotel’s size, operational complexity, and regional focus should guide your choice.

Is HotelRunner PMS or Preno Easier to Use?

HotelRunner scores a remarkable 4.81/5 for ease of use, with reviews praising its user-friendly design and ongoing support. Users specifically mention that the platform simplifies reservations and channel management but note that the mobile app could improve in functionality.

Preno’s ease of use is similarly rated at 4.78/5, with reviewers highlighting its intuitive layout and straightforward setup. Support staff are frequently praised for responsiveness, and users report a quick learning curve, especially for small to medium properties.

Edge: HotelRunner

Which Has Better Features: HotelRunner PMS or Preno?

HotelRunner offers 9 features unique to its platform, including multi-lingual support, multi-currency, digital registration, integrated ID & passport scanner, and guest SMS communication. It also features an integrated payment terminal and mobile device notes, making it suitable for hotels with complex guest management needs.

Preno provides 10 exclusive features, focusing on automation and real-time operations, such as real-time status updates, automated space optimization, drag-and-drop tap chart, and PCI compliance. These features streamline daily operations, especially for smaller hotels and motels.

Both have 20 shared features covering reservation management, reporting, and integrations, but HotelRunner’s added multi-lingual and multi-currency options give it an edge for international hotels.

Edge: HotelRunner

Which Has Better Customer Support: HotelRunner PMS or Preno?

HotelRunner boasts a perfect 5/5 rating on customer support, with reviews emphasizing ongoing training, speed, and helpfulness. Reviewers mention that support is proactive and consistently available, making onboarding and ongoing operations smoother.

Preno’s support rating is slightly lower at 4.8/5, with comments praising responsiveness and the support team’s willingness to assist through onboarding and upgrades. Some reviews note occasional delays during busy periods but still commend its overall helpfulness.

Edge: HotelRunner

Which Has More Integrations: HotelRunner PMS or Preno?

Both products integrate with 17 verified partners, sharing one common partner—RoomPriceGenie. HotelRunner offers additional integrations with protel, Oracle Hospitality, IDeaS, Hotelogix, Airbnb, Expedia, Agoda, and others, making it more versatile for global and diverse property types.

Preno’s integrations include Xero, SiteMinder, RevControl, TrustYou, and HelloShift, emphasizing accounting, channel management, and guest experience tools. If your hotel relies heavily on a wider array of third-party tools, HotelRunner’s broader partner network is advantageous.

Edge: HotelRunner

Which Do Hoteliers Rate Higher: HotelRunner PMS or Preno?

HotelRunner, with only 16 reviews, maintains a perfect 5/5 rating, with all reviews from properties rated 5/5. The recent reviews reinforce high satisfaction, especially among boutique hotels and properties looking for multi-lingual, multi-currency support.

Preno, supported by 144 reviews, has a slightly lower but still high rating of 4.73/5. Its reviews span boutique hotels and motels, with frequent praise for support, ease of use, and integration features.

Given the recency and volume of Preno’s reviews, it’s a safer bet for reliability, but HotelRunner’s stellar ratings make it a superior choice for high-confidence decision-making.

Edge: Preno

How Much Do HotelRunner PMS and Preno Cost?

HotelRunner’s base price is $100 per month, with no freemium option or tiered pricing. Its straightforward subscription is competitive for small to mid-sized hotels needing extensive multi-lingual and multi-currency features.

Preno’s base price is $800 per month, with no free tier or trial. It is significantly more expensive but includes powerful automation, real-time reporting, and integrations suited for properties with complex operations.

Your hotel’s budget and operational complexity will influence which provides better value. HotelRunner’s lower price point appeals to budget-conscious properties, while Preno’s features justify its premium.

What Type of Hotel Should Use HotelRunner PMS?

Hotels that benefit from HotelRunner’s broad international support should consider it:

• Hotels that cater to a diverse, multi-lingual guest base.
• Properties with multi-currency transactions.
• Hotels needing integrated guest communication via SMS.
• Properties that want to automate check-in/check-out and payment processes.
• Hotels with a global distribution network requiring seamless channel management.

Not ideal if your hotel operates solely in one country with simple needs or if budget constraints limit subscription costs.

What Type of Hotel Should Use Preno?

Preno is ideal for:

• Boutique hotels and motels looking for a straightforward, easy-to-navigate PMS.
• Properties prioritizing automation and real-time data for operational efficiency.
• Hotels that need seamless accounting integration, especially with Xero.
• Small to medium properties that value support and frequent upgrades.
• Hotels that want a cloud-based solution without extensive multi-language or multi-currency needs.

Not ideal if your hotel requires multi-lingual support, complex revenue management, or operates across many regions.

HotelRunner PMS vs Preno: The Bottom Line for Hotels

HotelRunner and Preno aim to improve hotel management, but they serve different hotel profiles. HotelRunner excels in international, multi-lingual environments with extensive integrations, making it suitable for global properties or those with complex multi-currency needs.

Preno shines for boutique, small, and mid-sized hotels seeking an easy-to-use platform with automation and strong support at a higher price point. If you prioritize simplicity and seamless integrations with accounting tools, Preno is the better option.

Choose HotelRunner if your hotel operates across multiple regions and demands multilingual, multi-currency support, along with diverse integrations. Opt for Preno if your hotel values straightforward management, fast onboarding, and automation, especially within a single country or region.

In conclusion, HotelRunner's extensive recent reviews and broader feature set give it the edge for reliability and global reach. If your hotel needs a proven, well-supported platform with regional flexibility, HotelRunner is the safer, more data-backed choice. For properties that prioritize ease of use and automation at a premium, Preno remains a compelling option.