hotsoft by planet vs. Noovy PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel's efficiency and guest experience. Both Hotsoft by Planet and Noovy PMS aim to streamline operations, but they differ significantly in features, user feedback, and market presence. Hotsoft offers minimal recent reviews and a nearly nonexistent current rating, making it difficult to gauge its suitability today. In contrast, Noovy PMS boasts an impressive recent review count and a high rating, indicating active user satisfaction. Are you ready to rely on a proven, supported solution?

Is Hotsoft by Planet or Noovy PMS Better for Hotels?

Hotsoft by Planet has been around since 1994 and is primarily used in Europe and Africa, yet it has no recent reviews or ratings to establish its current standing. Its lack of recent feedback leaves your team uncertain about its actual performance and user experience today. Conversely, Noovy PMS, founded by former hoteliers, has amassed 19 reviews in the last six months, with all recent reviews highly positive. Its 5-star overall rating and a NPS score nearing 10 out of 10 suggest strong, recent customer satisfaction. Do you want to invest in a system with active, current user feedback?

Noovy PMS vs Hotsoft by Planet: Which Should Your Hotel Choose?

If your hotel needs an all-in-one, user-friendly system with integrated channel management, booking engine, revenue tools, and guest communication, Noovy PMS is the clear choice. It is better suited for independent hotels, boutique properties, and city-center hotels seeking simplicity and automation. If your hotel primarily operates within Europe or Africa and values a long-established brand without recent support or feature updates, Hotsoft might seem appealing—but the lack of recent reviews makes this a risky choice. For modern, active hotels, Noovy’s recent performance data makes it the safer bet.

Is Hotsoft or Noovy Easier to Use?

Hotsoft’s usability data is unavailable, and with no recent reviews, it’s uncertain how intuitive or user-friendly it remains. Noovy PMS scores 4.84 out of 5 in ease of use, with reviews praising its straightforward interface and quick onboarding. Multiple users highlight how their staff adopted it rapidly, reducing operational errors and training time. Given the extensive recent positive feedback, Noovy’s ease of use is well-supported. Edge: Noovy.

Which Has Better Features: Hotsoft or Noovy?

Hotsoft offers zero unique features documented in the recent data, implying a limited or outdated feature set. In contrast, Noovy PMS provides 48 distinct functionalities, including a channel manager, booking engine, revenue management, guest CRM, automated night audit, and mobile app, among others. These features are designed to automate and connect every aspect of hotel operations. The comprehensive feature set and recent user praise for automation and integration give Noovy a decisive edge. Edge: Noovy.

Which Has Better Customer Support: Hotsoft or Noovy?

Hotsoft’s customer support ratings and recent reviews are unavailable, leaving hotel teams uncertain about post-implementation assistance. Noovy PMS, however, boasts support rated 4.89 out of 5, with reviews describing their support as "friendly," "reliable," and "responsive." Users mention that support helps drastically reduce operational stress and ensures smooth onboarding. With such high recent ratings and positive feedback, Noovy’s customer support clearly outperforms Hotsoft’s unknown support capacity. Edge: Noovy.

Which Has More Integrations: Hotsoft or Noovy?

Hotsoft has only 2 verified partners, with limited insights into its integration capabilities. Noovy PMS, on the other hand, integrates with 40 verified partners, including major OTAs, payment processors, and other hotel tech tools. Its partnerships with Omnibees, SiteMinder, and others provide extensive connectivity options that streamline reservations, payments, and marketing. For a hotel that depends on broad integration, Noovy offers a far richer ecosystem. Edge: Noovy.

Which Do Hoteliers Rate Higher: Hotsoft or Noovy?

Hotsoft’s review count and recent feedback are non-existent, making it impossible to gauge current hotel sentiment. Noovy PMS, with 19 reviews and recent feedback, earns a 5/5 rating from hotels across segments like boutique, city center, and budget properties. Hotels praise its ease of use, automation, and support, with 99% likelihood to recommend. This strong, recent user sentiment indicates Noovy’s widespread approval. Edge: Noovy.

How Much Do Hotsoft and Noovy Cost?

Hotsoft’s pricing details are unavailable, suggesting it may not be transparent or may have variable costs. Noovy charges $600 per month, with no implementation fees, offering a clear, predictable subscription. Given the transparent pricing and extensive features included at this price, Noovy provides a straightforward value proposition.

What Type of Hotel Should Use Hotsoft?

• Hotels that operate primarily within Europe or Africa and prefer a long-established brand.
• Hotels that need a basic PMS without extensive automation or integrations.
• Teams that prioritize stability of a legacy system over active support or modern features.
• Not ideal if you require recent updates, robust support, or advanced automation.

What Type of Hotel Should Use Noovy?

• Independent hotels, boutique properties, or city-center hotels seeking an intuitive, all-in-one system.
• Hotels looking for automation in payments, reservations, and guest communication.
• Teams that value quick onboarding, reliable support, and active product updates.
• Not ideal if you operate in regions outside North America, South America, Europe, Asia Pacific, Middle East, or Africa, or if you prefer an older, less supported platform.

Noovy PMS vs Hotsoft by Planet: The Bottom Line for Hotels

The core difference lies in their current market relevance and feature set. Hotsoft, founded in 1994, offers a legacy PMS with no recent reviews or active user feedback, making it a risky choice for modern needs. Noovy PMS, with its recent, high-volume reviews, offers a modern, feature-rich platform that actively satisfies hotels and supports growth.

Choose Hotsoft if your hotel values tradition and operates within regions where Hotsoft’s legacy remains trusted, but beware of the uncertain support landscape. For hotels seeking automation, extensive integrations, and proven user satisfaction, Noovy is the clear option, delivering recent positive experiences and a comprehensive suite of tools at a predictable price.

In summary, if your hotel needs a current, well-supported, and feature-packed PMS, Noovy is the safer, smarter choice—especially given its recent reviews and high ratings across multiple categories. Hotsoft’s lack of recent feedback makes it less suitable for forward-looking hotels aiming to excel in today’s competitive landscape.