Amadeus – iHotelier® Central Reservations System (CRS) vs. Hub+:
Which Is Right for You?

The Decision

Choosing the right hotel reservations software hinges on your specific needs, whether that’s maximizing distribution and revenue or streamlining property management. Amadeus’ iHotelier® CRS aims to serve hotels of all sizes with a broad suite of features and a global reach, while Huazhu’s Hub+ focuses on simplifying property management with an emphasis on automation and tenant relations. Both solutions aim to improve operational efficiency, but their core functions and target audiences differ significantly.

The critical question is which one better aligns with your hotel’s size, complexity, and growth ambitions—Amadeus with its extensive feature set and global presence, or Huazhu with its simplified approach for property management? Let’s explore how each stacks up across key categories.

Is Amadeus or Huazhu Better for Hotels?

Amadeus’ iHotelier CRS is a comprehensive booking and distribution platform designed to automate reservations, optimize revenue, and connect your hotel to a vast array of channels worldwide. It boasts an extensive feature list, including booking engine, channel management, and detailed analytics, supported by a strong global presence across 29 countries.

In contrast, Huazhu’s Hub+ primarily targets property management with automation and tenant relationship tools, lacking the specialized reservation and distribution capabilities of Amadeus. While Huazhu’s platform offers a user-friendly interface, it does not provide the extensive integrations or international reach that Amadeus does.

If your hotel needs robust distribution, revenue management, and channel connectivity, Amadeus is the more suitable choice. Does your hotel prioritize broad distribution and advanced revenue strategies over simplified property management?

Amadeus vs Huazhu: Which Should Your Hotel Choose?

If your hotel requires a full-featured CRS to manage multiple distribution channels, optimize rates, and analyze market data, go with Amadeus. Its 18 unique features—including booking engine, channel management, and metasearch connectivity—make it ideal for mid-scale chains and independent properties looking to expand reach.

If, however, your focus is on property operations, tenant relations, and routine management tasks rather than channel distribution, Huazhu’s Hub+ might suit your needs better. The platform’s strengths lie in automating daily management, tracking tenant info, and handling maintenance, with an intuitive interface that minimizes onboarding complexity.

In summary, choose Amadeus if your priority is scaling distribution and revenue; opt for Huazhu if managing property operations with ease is your main goal. Which of these core functions aligns more closely with your hotel’s strategic goals?

Is Amadeus or Huazhu Easier to Use?

Amadeus scores a 4.43/5 for ease of use, with many users noting that although the system has a steep learning curve initially, daily use becomes more manageable. Reviews mention that onboarding can be intensive but ultimately rewarding, especially with proper training.

Huazhu’s interface and usability aren’t rated or reviewed in detail, but the platform’s emphasis on automation and simplified management suggests it’s designed for quick adoption. Its user base appears smaller and less globally dispersed, indicating potentially less complexity for the average user.

Given the detailed reviews and higher ratings, Amadeus’s platform, despite initial complexity, offers a more structured user experience that, once mastered, empowers your team in detailed revenue and distribution management. Edge: Amadeus.

Which Has Better Features: Amadeus or Huazhu?

Amadeus offers 18 unique features, including a booking engine, channel management, reporting dashboards, geotargeted pricing, and RMS connectivity—all tailored to enhance reservation and revenue strategies. Its suite supports multi-property management, guest profiles, and booking rules, giving your team comprehensive control.

Huazhu provides no detailed feature list, implying its focus is narrower, likely centered on property management routines rather than distribution or revenue optimization. Without additional features listed, it’s clear Amadeus’s extensive capabilities give it a decisive edge for hotels seeking a full-featured CRS.

Edge: Amadeus.

Which Has Better Customer Support: Amadeus or Huazhu?

Amadeus’s support ratings show a score of 4.15/5, with reviews praising friendly, responsive service and detailed onboarding. Customers highlight that their support team is attentive, though some mention occasional delays in response times.

Huazhu’s support details are unavailable, but the small user base and lack of recent reviews suggest less mature support services. Given the extensive reviews and higher ratings, Amadeus’s customer support is more established, with proven responsiveness.

Edge: Amadeus.

Which Has More Integrations: Amadeus or Huazhu?

Amadeus boasts 104 verified partners, including major industry players like Duetto, Priority Software, and RevControl. Its extensive integration network covers GDS, channel managers, PMS, and market intelligence tools, offering your hotel broad connectivity options.

Huazhu’s platform has only one verified integration, limiting its capacity to connect with other systems and tools. For hotels prioritizing a flexible, connected tech stack, Amadeus’s integration ecosystem offers a clear advantage.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or Huazhu?

Amadeus holds an overall rating of 4.57/5 based on 52 reviews, with recent feedback emphasizing its strong distribution tools and analytics. Hotels across various segments, especially independent and branded hotels, rate it highly, citing the system’s robustness and reliability.

Huazhu has no available reviews, making it impossible to assess user satisfaction. Based on the data, Amadeus’s higher and more recent ratings confirm its standing among hotel professionals.

Edge: Amadeus.

How Much Do Amadeus and Huazhu Cost?

Pricing details for both platforms are not publicly disclosed. Amadeus typically offers customized quotes based on hotel size and needs, and Huazhu’s pricing remains unavailable. Your hotel should request tailored proposals to compare actual costs.

What Type of Hotel Should Use Amadeus?

• Hotels that need to manage reservations across multiple channels, including OTAs, GDS, and metasearch.
• Hotels aiming to maximize revenue with advanced pricing strategies like geotargeting and dynamic rates.
• Properties with multiple locations requiring centralized management.
• Hotels seeking detailed analytics and reporting to drive business decisions.
• Teams that want extensive integration options with industry partners.

Not ideal if your hotel operates on a very limited budget, has minimal distribution needs, or prefers a simple, no-frills platform.

What Type of Hotel Should Use Huazhu?

• Small to medium-sized hotels focusing on operational management and tenant relations.
• Hotels that prioritize automation of routine tasks like maintenance and tenant tracking.
• Hotels with limited budgets or those new to hotel management software.
• Properties that want a straightforward interface without extensive distribution features.

Not ideal if you need advanced booking engines, channel management, or extensive integrations with external systems.

The Bottom Line for Hotels

Amadeus offers a comprehensive, globally recognized CRS with 18 unique features, a large integration ecosystem, and a strong user reputation. Its focus on distribution, revenue management, and analytics makes it best suited for hotels seeking growth and operational control.

Huazhu’s Hub+ is a simpler property management solution effective for automating day-to-day operations and tenant management. Its limited feature set and lack of reviews suggest it’s more appropriate for smaller hotels or properties that prioritize operational efficiency over distribution.

If your hotel demands robust booking, distribution, and analytics, Amadeus is the clear choice. If your primary goal is managing property routines with minimal complexity, Huazhu could serve your needs, though less effectively for growth-oriented strategies.

In conclusion, the decision comes down to your hotel’s scale and strategic priorities. For broader growth potential and sophisticated distribution, Amadeus is the stronger option. If operational simplicity and routine management are your focus, Huazhu may suffice, but with less capacity for scaling and revenue optimization.