IDeaS Revenue Solutions vs. Infor EzRMS:
Which Is Right for You?

Is IDeaS Revenue Solutions or Infor EzRMS Better for Hotels?

IDeaS and Infor EzRMS are both established revenue management systems (RMS) designed to optimize hotel pricing and forecast demand, but they diverge sharply in depth, complexity, and market presence. IDeaS targets hotels seeking granular, AI-driven pricing strategies including room-type and rate-code optimization, group profitability analysis, and inventory controls. It fits data-rich hotels and groups aiming for total profit optimization beyond just RevPAR improvement. In contrast, Infor EzRMS serves hotels requiring a simpler, modular platform for automating pricing decisions with solid reporting and forecasting, but with fewer advanced revenue management features.

Both systems solve the core problem of improving pricing accuracy and forecasting to maximize revenue. IDeaS emphasizes advanced AI analytics and automation to dynamically adjust pricing and controls across multiple dimensions, while Infor EzRMS focuses on delivering actionable insights with a straightforward interface and integration with PMS data. The choice depends on the hotel's operational complexity and revenue management maturity.

IDeaS vs Infor EzRMS: Which Should Your Hotel Choose?

If your hotel is a branded, luxury, resort, or city-center property with complex rate structures and requires advanced revenue optimization across room types, groups, and inventory, choose IDeaS. Its 643 reviews averaging 4.6/5 overall—with recent reviews at 4.8/5—and robust AI-driven features support precise pricing decisions and comprehensive reporting. Properties like The Dewberry Charleston and Novotel Bangkok Platinum Pratunam have documented significant ADR and RevPAR growth using IDeaS.

If you operate a smaller independent or boutique hotel, especially in Asia Pacific where Infor has stronger regional presence, and you prioritize ease of training and basic automation over granular control, Infor EzRMS may suffice. However, its 40 reviews and lack of recent feedback mean current performance is less documented. Infor suits hotels with simpler rate management needs and those valuing straightforward reporting and PMS integration without extensive customization.

The data supporting niche use cases like limited-service or budget hotels is limited for both platforms, so for those segments the choice hinges more on operational fit than review patterns.

Is IDeaS Revenue Solutions or Infor EzRMS Easier to Use?

IDeaS and Infor EzRMS score closely on ease of use: IDeaS has a 4.6/5 ease of use rating and 4.5/5 onboarding, while Infor EzRMS scores 4.5/5 ease of use and 4.3/5 onboarding. Reviewers of IDeaS praise the user experience and dashboard clarity but note the system’s complexity during setup and when applying changes like new rate codes, which can require extensive manual review. Infor’s interface is described as user-friendly and easy to train on, suited for beginners, but lacks advanced workflow customization.

Neither product has a distinct advantage in initial adoption or day-to-day usability, though IDeaS demands more sophistication from users. Operationally, IDeaS may require more upfront training investment to fully leverage its automation and analytics, while Infor is more accessible for smaller teams or less experienced revenue managers.

Edge: Even.

Which Has Better Features: IDeaS Revenue Solutions or Infor EzRMS?

IDeaS offers 46 unique hotel-relevant features beyond the 24 features it shares with Infor, while Infor has only 8 unique features. IDeaS’s distinct capabilities include multi-property management, AI optimization, advanced group pricing and evaluation tools, detailed inventory and overbooking controls, 18- to 24-month forward pricing and forecasting, customizable dashboards, and a mobile app. These features empower revenue teams to manage complex pricing rules, evaluate group profitability holistically, and automate pricing decisions with precise boundaries and exceptions, significantly changing workflows for revenue managers and commercial teams.

Infor’s unique features focus on contact management/CRM, task and content management, seating management, and lost business data tracking, which support broader operational functions but do not directly enhance core revenue optimization. Its Smart Spreading Technology assists with demand distribution but lacks the depth of IDeaS’s AI-driven dynamic pricing.

For hotels requiring granular and automated pricing optimization, IDeaS’s extensive feature set materially enhances profitability and operational efficiency compared to Infor’s more basic toolkit.

Edge: IDeaS Revenue Solutions.

Which Has Better Customer Support: IDeaS Revenue Solutions or Infor EzRMS?

Both platforms receive strong customer support ratings: IDeaS scores 4.7/5 for support and 4.5/5 onboarding, Infor EzRMS scores 4.5/5 and 4.3/5 respectively. IDeaS reviewers frequently praise its responsive, knowledgeable support team as a key advantage, describing it as an engaged partner that helps solve anomalies and offers prompt assistance. Infor users similarly commend reliable and efficient support but suggest improvements such as expanding support hours and dedicated market teams.

Neither product has a statistically significant edge in support quality based on rating gaps, and both have well-rated onboarding processes that facilitate adoption. The consistency of support across global markets is more documented for IDeaS due to its larger review volume.

Edge: Even.

Which Has More Integrations: IDeaS Revenue Solutions or Infor EzRMS?

Infor EzRMS has 112 verified integrations, while IDeaS has 98; both share 41 common partners including Priority Software, Omnibees, and Lighthouse. IDeaS’s unique integrations include specialized systems such as HotelRunner, apaleo GmbH, STR, GuestCentric, and NewBook, which benefit hotels focused on advanced analytics and market intelligence. Infor uniquely integrates with platforms like Trevo, Zaplox, Birchstreet, and HotelIQ, which support operational workflows including task and seating management.

For hotels requiring deep market data, multi-property dashboards, and advanced distribution controls, IDeaS’s ecosystem offers specialized integrations that enhance revenue management workflows. Infor’s broader integration count reflects its footprint in various operational niches but does not translate into superior revenue system connectivity.

Edge: Even.

Which Do Hoteliers Rate Higher: IDeaS Revenue Solutions or Infor EzRMS?

IDeaS holds a higher overall rating of 4.6/5 across 643 reviews, with 11 recent reviews in the last six months rated at 4.8/5, indicating consistent product quality. Infor EzRMS has a lower overall rating of 4.3/5 from 40 reviews with no recent reviews recorded, meaning its current rating may not reflect the latest product state. IDeaS consistently scores well across all hotel segments with strong marks in luxury (4.6/5, 368 reviews), branded (4.6/5, 293), resorts (4.6/5, 187), and boutique hotels (4.6/5, 239).

Infor rates highest in limited-service/budget hotels (4.7/5, 11 reviews) and shows solid ratings in city center hotels (4.3/5, 15 reviews) and luxury hotels (4.3/5, 23 reviews), but these sample sizes are smaller, and the absence of recent reviews reduces confidence.

Based on volume, recency, and rating gaps, IDeaS is rated higher by hoteliers across multiple property types and geographies.

Edge: IDeaS Revenue Solutions.

How Much Do IDeaS Revenue Solutions and Infor EzRMS Cost?

IDeaS publishes a base price of $1,200.00 without offering a trial, freemium, monthly flat, or per-room pricing. Implementation fees are not disclosed. Infor EzRMS does not publish pricing details nor trial information. Neither product offers a transparent subscription or tiered pricing model on the marketplace.

Without published pricing for Infor, a direct cost comparison is impossible. IDeaS’s pricing suggests a significant investment aligned with its advanced features and enterprise clientele, which may be prohibitive for smaller hotels or chains without budget flexibility.

What Type of Hotel Should Use IDeaS Revenue Solutions?

• Hotels that require AI-driven, granular pricing by room type and rate code to optimize total profitability.
• Teams managing multiple properties or complex groups needing advanced group pricing and displacement analysis.
• Branded, luxury, resort, and city-center hotels with large data sets and sophisticated revenue management teams.
• Properties seeking deep integration with PMS, CRS, and market intelligence data sources for precise forecasting.
• Hotels aiming for long-term forecasting horizons (up to 24 months) and dynamic overbooking and inventory controls.

Not ideal if:

• Your team lacks experience or bandwidth to manage complex system setups and ongoing tuning.
• You operate small, budget, or limited-service properties with simple pricing structures.
• You need transparent pricing and flexible payment models suited to small independents.
• Your hotel requires rapid implementation with minimal operational disruption.

What Type of Hotel Should Use Infor EzRMS?

• Hotels or chains seeking a straightforward, modular RMS with solid reporting and basic automation.
• Properties valuing ease of training and use with limited experience in advanced revenue management.
• City-center, boutique, or branded hotels with simple rate management needs.
• Hotels in Asia Pacific and regions where Infor has stronger local presence.
• Operations requiring integration with PMS for basic data exchange and reporting.

Not ideal if:

• Your hotel needs advanced AI-driven demand forecasting and dynamic pricing.
• You require granular control of inventory, group profitability, and multiple rate codes.
• You want automated pricing updates with real-time data synchronization.
• You expect frequent system updates without disruptions to functionality.

IDeaS Revenue Solutions vs Infor EzRMS: The Bottom Line for Hotels

IDeaS and Infor EzRMS differ fundamentally in sophistication, scope, and operational impact. IDeaS offers an AI-powered, comprehensive revenue management platform with granular rate and inventory controls, advanced group pricing, and long-term forecasting, serving hotels that demand precision and total profit optimization. Infor EzRMS provides a more basic, modular tool focused on automating pricing decisions and delivering actionable insights through reporting, aimed at hotels with simpler needs and smaller teams.

Choose IDeaS if you operate branded, luxury, resort, or large city-center hotels requiring detailed rate and group management, with a revenue team capable of leveraging AI-driven automation and deep analytics. Its 643 reviews averaging 4.6/5 and multiple case studies demonstrate significant ADR and RevPAR gains through dynamic pricing and forecasting.

Choose Infor EzRMS if you seek a user-friendly, easy-to-train system with solid reporting and basic automation, especially if your property is smaller, less complex, or located in markets where Infor has a strong presence. However, note its limited feature set and lack of recent reviews reduce confidence in its ability to support advanced revenue strategies.

The review volume, ratings, and feature breadth strongly favor IDeaS for hotels that prioritize revenue maximization through sophisticated, data-driven decision-making. Infor EzRMS remains an option for simpler operations or those requiring a less demanding RMS.