happyhotel vs. Infor EzRMS:
Which Is Right for You?

The Decision

Choosing the right revenue management system (RMS) is crucial for your hotel's financial success and operational efficiency. Happyhotel by happyhotel and Infor EzRMS are both prominent options, but they serve different hotel profiles and operational needs. Happyhotel, with its recent surge in reviews and higher overall ratings, offers a more modern, user-friendly experience, while Infor EzRMS remains a robust, enterprise-level solution. Which one aligns better with your hotel's current needs?

Is happyhotel or Infor EzRMS Better for Hotels?

Both products aim to optimize your hotel's revenue through automation and data insights. Happyhotel excels in simplicity, automation, and real-time dynamic pricing, especially for smaller and medium-sized hotels. In contrast, Infor EzRMS provides extensive reporting, deep analytics, and broad management capabilities suited for larger hotel chains or multi-property portfolios.

Happyhotel's reviews emphasize ease of use, quick onboarding, and strong customer support, making it attractive for hotels seeking rapid deployment and straightforward automation. Infor EzRMS, while powerful, has a steeper learning curve, with some users citing issues around forecast accuracy and PMS integration stability.

With happyhotel’s 151 reviews and 63 from the last six months—the most recent data—its popularity and confidence among hotels are clear. Conversely, Infor's 39 reviews, many older, suggest a less active recent user base, which may limit insights into its current performance.

In short, happyhotel is the favorite among recent users for its intuitive interface and responsive support, while Infor EzRMS remains a comprehensive choice for larger organizations needing detailed control across complex operations. Which product better fits your hotel’s size, complexity, and growth plans?

happyhotel vs Infor EzRMS: Which Should Your Hotel Choose?

If your hotel needs quick, reliable automation, ease of use, and strong support, go with happyhotel. Its user-friendly design, high review scores, and recent active customer base make it ideal for small to medium-sized hotels focusing on straightforward revenue management.

If your hotel requires advanced analytics, extensive customization, and multi-property management, consider Infor EzRMS. Its feature set supports complex revenue strategies but demands more training and integration effort, better suited for larger hotel groups or those with dedicated revenue teams.

For independent hotels and boutique properties seeking simplicity and rapid ROI, happyhotel is the safer choice. Larger chains with sophisticated needs and existing enterprise systems may find Infor EzRMS more aligned, despite its complexity.

Is happyhotel or Infor EzRMS Easier to Use?

Happyhotel’s ease of use is reflected in its 4.77/5 rating and the overwhelmingly positive recent reviews emphasizing its intuitive interface. Users consistently mention quick onboarding and minimal learning curves, with many highlighting how new staff can adapt rapidly.

In contrast, Infor EzRMS scores slightly lower at 4.49/5, with some reviewers noting a need for specific knowledge to operate its more extensive features effectively. Its interface is considered user-friendly but requires training to maximize its capabilities.

Support experiences also favor happyhotel, with reviews praising its personal, responsive service. Edge: happyhotel.

Which Has Better Features: happyhotel or Infor EzRMS?

happyhotel offers 25 unique features, including "What-if" scenario analysis, five-year forecasting, market intelligence data, AI optimization, and extensive automation options. These features help streamline decision-making and provide detailed insights tailored for hoteliers seeking automation and flexibility.

Infor EzRMS has 12 exclusive features like contact management, task management, and inventory control, emphasizing operational management alongside revenue optimization. While powerful, its feature set is more focused on enterprise operations than dynamic pricing agility.

Given the broader range of revenue-focused tools in happyhotel, it edges out Infor for hotels prioritizing automation and strategic flexibility. Edge: happyhotel.

Which Has Better Customer Support: happyhotel or Infor EzRMS?

happyhotel’s support score of 4.81/5 is reinforced by recent reviews praising its personal, prompt, and effective customer service. Users mention quick resolution of issues and proactive onboarding, which reduces downtime.

Infor’s support rating at 4.04/5 indicates satisfactory service but with some reviews citing delays and less personalized assistance, especially post-implementation. Its large enterprise size may contribute to less agility in support.

For hoteliers valuing close, responsive service, happyhotel stands out. Edge: happyhotel.

Which Has More Integrations: happyhotel or Infor EzRMS?

happyhotel integrates with 24 verified partners, including key PMS and RMS systems like apaleo, protel, and RoomRaccoon, facilitating smooth data exchange. Its integrations cover common hotel management needs, simplifying onboarding and daily operations.

Infor boasts 113 verified integrations, including major partners like Oracle Hospitality and Unifocus, supporting complex, multi-system environments. Its extensive ecosystem is advantageous for large, tech-heavy hotel groups.

However, happyhotel’s more recent integrations and higher partner relevance for smaller hotels give it a slight advantage for ease and immediacy. Edge: happyhotel.

Which Do Hoteliers Rate Higher: happyhotel or Infor EzRMS?

Happyhotel’s recent reviews reflect a 97% likelihood to recommend, with a 5/5 overall rating from 151 reviews, most from small and mid-sized hotels. Hotels in segments like city center and boutique properties praise its ease of use, automation, and support.

Infor’s 28 reviews average a 4.44/5 rating, mainly from larger, branded properties. While highly rated for data depth, some users note issues with forecast accuracy and system complexity, impacting overall satisfaction.

Given the recent review volume and higher ratings, happyhotel is the preferred choice for current hoteliers. Edge: happyhotel.

How Much Do happyhotel and Infor EzRMS Cost?

happyhotel charges a flat $500 monthly fee, with no implementation or trial fees, providing predictable pricing for smaller to mid-sized hotels. Its transparent model simplifies budgeting and planning.

Infor does not publicly disclose pricing; typically, enterprise solutions like EzRMS involve custom quotes, often reflecting higher costs due to extensive features and integrations. The expense may be justified for large chains but could be prohibitive for smaller hotels.

If cost predictability matters, happyhotel offers clear, affordable pricing. Edge: happyhotel.

What Type of Hotel Should Use happyhotel?

• Hotels that want quick, easy-to-implement revenue automation.
• Teams seeking a straightforward RMS with minimal training.
• Hotels with limited or no dedicated revenue management staff.
• Properties prioritizing automation over extensive customization.
• Hotels that value strong support and rapid onboarding.

Not ideal if:

• Your hotel operates a large, complex property portfolio.
• You require highly customized or enterprise-level solutions.
• Your team has advanced revenue management expertise seeking granular control.

What Type of Hotel Should Use Infor EzRMS?

• Large hotel chains with multi-property portfolios.
• Hotels needing detailed operational management features beyond revenue.
• Teams with dedicated revenue managers and technical staff.
• Properties with complex pricing strategies requiring extensive customization.
• Organizations that value deep analytics and integration with multiple systems.

Not ideal if:

• Your hotel is small or mid-sized and needs quick deployment.
• You prefer a user-friendly platform with minimal training.
• Your focus is on simple, automated rate adjustments without complex operations.

The Bottom Line for Hotels

happyhotel and Infor EzRMS serve different hotel segments and operational needs. Happyhotel’s recent review activity, high ratings, and ease of use make it the more appealing choice for most small to medium hotels focusing on automation and support.

Infor EzRMS remains a strong option for large organizations with complex multi-property management needs, but its higher cost, steeper learning curve, and less recent engagement make it less suitable for smaller hotels.

If your hotel seeks a modern, reliable RMS with quick onboarding and active support, happyhotel is the clear winner. For larger, enterprise-level hotels needing comprehensive operational tools, Infor EzRMS might still be worth considering, despite its drawbacks.