HotelTime PMS vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing between HotelTime PMS by HOTELTIME and Infor HMS by Infor hinges on your hotel's specific needs and operational priorities. Both are designed to streamline hotel management, but they diverge significantly in their market presence, reviews, and feature depth. HotelTime, with its extensive recent reviews, has built a reputation for user-friendliness and comprehensive features, while Infor offers a highly customizable but less reviewed platform. Which aligns better with your hotel’s goals?

HotelTime PMS is a cloud-based system favored by hotels seeking a feature-rich, easy-to-adopt platform with strong support. Conversely, Infor HMS appeals to properties needing extensive customization and integration, albeit with some noted stability issues. Will your hotel prioritize ease of use and recent positive feedback or flexibility and scalability?

Is HotelTime PMS or Infor HMS Better for Hotels?

HotelTime PMS and Infor HMS aim to improve hotel operations but approach this differently. HotelTime offers a fully cloud-based, integrated platform with numerous modules like EPoS, guest CRM, booking engine, and channel manager, targeting properties of all sizes with a proven track record. Infor, meanwhile, provides a flexible, scalable cloud solution with extensive integration options, especially suited for larger or multi-property operations.

HotelTime has over 650 properties across 20+ countries, with a rating of 4.83/5 based on 433 reviews—more recent reviews reinforce its current reliability. Infor has a smaller review base of 46, with a 4.04/5 rating, and fewer recent reviews, making HotelTime the more dependable choice for current performance. Do you need a system that’s widely adopted and consistently praised today?

HotelTime PMS vs Infor HMS: Which Should Your Hotel Choose?

If your hotel values ease of use, rapid onboarding, and strong support, HotelTime is the better fit. Its intuitive interface and 4.66/5 ease-of-use rating mean your staff will adapt faster, and recent reviews praise its user-friendly design and responsiveness.

However, if your property requires deep customization, complex integrations, and a flexible architecture, Infor’s 4.04/5 rating and extensive partner network make it attractive. Its ability to tailor workflows and reports suits larger hotels or chains with unique operational needs. For properties seeking quick deployment and strong daily usability, HotelTime wins. For those needing bespoke configurations, Infor’s the choice.

Is HotelTime PMS or Infor HMS Easier to Use?

HotelTime’s user experience is highly rated, with a 4.66/5 score, reflecting an intuitive interface and straightforward onboarding. Many recent reviews highlight how quickly staff learn the system and how its visual design reduces operational hurdles.

In contrast, Infor’s 3.88/5 score indicates a system that, while functional, can be less intuitive and more complex to navigate, especially during updates or initial setup. Support teams are praised for responsiveness, but some users find the interface less visually appealing. Edge: HotelTime.

Which Has Better Features: HotelTime PMS or Infor HMS?

HotelTime boasts 32 features exclusive to its platform, including a guest CRM, booking engine, channel manager, digital registration, automated reminders, and native email marketing—covering nearly all core hotel operations. Infor offers a single unique feature: its on-premise deployment option, which some properties might need.

HotelTime’s extensive feature set ensures comprehensive management, from spa and wellness modules to employee messaging and real-time reporting. Infor’s strength lies in customization and integration, but it lacks the breadth of out-of-the-box features HotelTime offers. Edge: HotelTime.

Which Has Better Customer Support: HotelTime PMS or Infor HMS?

HotelTime’s support scores 4.73/5, with recent reviews emphasizing quick, knowledgeable responses and proactive onboarding. Hoteliers appreciate its dedicated support team, often quoting how they feel supported through every implementation stage.

Infor’s support scores 4.04/5, with users noting responsiveness and professionalism. However, some reviews mention support delays during system outages or update glitches—issues that can impact daily operations. For critical, ongoing support, HotelTime leads. Edge: HotelTime.

Which Has More Integrations: HotelTime PMS or Infor HMS?

HotelTime integrates with 58 verified partners, including prominent systems like TrustYou, SiteMinder, and RateGain, plus exclusive integrations such as Gift Vouchers and a native booking engine. Infor boasts 113 verified partners, including major platforms like Booking.com, Expedia, and Volo, with many being shared with HotelTime.

While Infor offers a broader partner network, HotelTime’s integrations are more targeted, with many features designed specifically for hotel operations. Your choice depends on whether you prioritize extensive third-party options or deep, hotel-specific integrations.

Which Do Hoteliers Rate Higher: HotelTime PMS or Infor HMS?

HotelTime’s 4.83/5 rating from 433 reviews reveals a high level of satisfaction, especially from properties in Europe, the Middle East, and Asia Pacific. Recent feedback praises its ease of use, support, and feature depth, making it a preferred choice for hotels seeking reliability.

Infor, with a 4.04/5 rating from fewer reviews, is less positively reviewed overall. Larger or more complex properties might value its customization, but overall, hotel reviews favor HotelTime’s contemporary usability and support focus. Edge: HotelTime.

How Much Do HotelTime PMS and Infor HMS Cost?

HotelTime’s straightforward pricing begins at $600 per month, with no implementation or trial fees, providing clear upfront costs. Infor does not publicly disclose its pricing, typically requiring custom quotes based on scope and scale, which can vary widely.

Given the transparency and affordability of HotelTime’s pricing model, it offers a predictable expense structure. Infor’s cost will depend heavily on your property’s size and needs, potentially leading to higher or variable costs.

What Type of Hotel Should Use HotelTime PMS?

Hotels that should consider HotelTime include:

• Properties of all sizes seeking an easy-to-learn, fully cloud-based PMS.
• Hotels needing extensive modules like guest CRM, booking engine, and channel management.
• Properties in regions like Europe, Middle East, Asia Pacific, and Africa.
• Hotels wanting strong support with rapid onboarding.
• Resorts, boutique hotels, city center hotels, and those that prioritize real-time data.

Not ideal if your hotel requires on-premise deployment or highly specialized, bespoke workflows not covered by standard modules.

What Type of Hotel Should Use Infor HMS?

Infor is better suited for:

• Larger hotels or chains with complex operational requirements.
• Properties needing extensive customization and integrations.
• Hotels that value scalable, agile solutions with flexible workflows.
• Properties in North America, Asia Pacific, or Europe that can manage potential update disruptions.
• Hotels that want a cloud-based system but are capable of handling a more involved setup.

Not ideal if your hotel prioritizes out-of-the-box simplicity, rapid onboarding, or minimal IT support.

Infor HMS vs HotelTime PMS: The Bottom Line for Hotels

HotelTime and Infor serve different market segments. HotelTime’s core advantage is its ease of use, recent positive reviews, and extensive feature set tailored for a broad range of hotel types. Infor’s strength lies in customization and integration, appealing to larger or more complex hotel portfolios.

If your hotel needs a straightforward, reliable system with strong support and rapid deployment, HotelTime is the clear choice. For properties that require highly tailored workflows and are prepared to manage a more complex setup, Infor may be the better option.

In conclusion, for most hotels today, HotelTime’s combination of recent reviews, ease of use, and comprehensive features make it the more practical, safer choice. However, if your property’s operations are highly specialized and you have the resources to implement complex systems, Infor’s flexible architecture could serve you better.