Infor HMS vs. Jonas Chorum:
Which Is Right for You?

The Decision

Choosing between Infor HMS by Infor and Jonas Chorum by Jonas Hospitality hinges on your hotel’s specific needs, operational priorities, and scale. Both platforms aim to streamline hotel management, improve guest experiences, and boost revenue, but their core strengths and user bases diverge significantly. Your team must decide if you need a globally deployed, customizable system with extensive integrations or a user-friendly, mobile-optimized platform with robust reporting.

Infor HMS offers a comprehensive, cloud-based solution favored by larger, more complex hotels, while Jonas Chorum appeals to hotels seeking simplicity, ease of use, and strong reporting. Are you prepared for a more feature-rich, potentially complex system or a straightforward platform that gets the job done efficiently?

Quick Verdict: Infor HMS or Jonas Chorum — which is the stronger choice?

Infor HMS has a higher overall rating of 4.04/5 from 46 reviews, but it lacks recent feedback, making its current performance less certain. Jonas Chorum, with a 4.59/5 rating from 24 reviews, benefits from more recent and positive feedback, especially on usability and support, making it the more reliable pick today.

Since Jonas Hospitality’s user reviews are more recent and the satisfaction scores are higher, Jonas Chorum is clearly the better-rated option. Hoteliers valuing ease of use, quick onboarding, and active mobile features should lean toward Jonas.

Is Infor HMS or Jonas Chorum Better for Hotels?

If your hotel is part of a large chain with complex operational needs, highly customizable workflows, and multiple regional requirements, Infor HMS is likely the better fit. It’s suited for hotels with diverse guest profiles, multi-currency, multi-lingual needs, and a focus on revenue management and detailed reporting.

Conversely, if your hotel values straightforward, intuitive management with minimal training, fast onboarding, and robust mobile support, Jonas Chorum will serve you better. It’s ideal for properties seeking reliable day-to-day operations with extensive reporting, especially in markets like North America.

Hotels that require deep customization and extensive global integration should turn to Infor HMS. Hotels prioritizing ease of use, quick deployment, and modern mobile features should prefer Jonas Chorum.

Not ideal if:

• You need highly specialized workflows or multi-region support (Infor).
• You prefer a simple, mobile-first interface with less complexity (Jonas).

Is Infor HMS or Jonas Chorum Easier to Use?

Jonas Chorum scores a 4.35/5 for ease of use from 24 recent reviews, with users praising its intuitive interface, fast onboarding, and mobile app support. Many reviews highlight how staff can learn and adopt the system quickly, reducing training time.

Infor HMS, with a 3.88/5 rating, is generally considered navigable but less aesthetically appealing and somewhat less intuitive. Some users report needing more time to master its extensive features, and frequent software glitches can hamper smooth operation.

Edge: Jonas Chorum.

Which Has Better Features: Infor HMS or Jonas Chorum?

Infor HMS offers 15 shared features plus 5 unique capabilities such as multi-lingual support, multi-currency, and guest CRM, focused on operational efficiency and global adaptability. Its key strengths include customizable reporting and integration with accounting and revenue tools.

Jonas Chorum boasts 34 exclusive features, including a built-in channel manager, booking engine, automated reminders, guest messaging, digital registration, and comprehensive mobile apps for staff and guests. Its features support front-desk automation, online check-in/out, and real-time reporting.

Edge: Jonas Chorum.

Which Has Better Customer Support: Infor HMS or Jonas Chorum?

Infor HMS’s support receives praise for promptness and professionalism, with many reviews stating support teams are helpful during onboarding and troubleshooting. However, some users report delays during updates, which can cause operational disruptions.

Jonas Chorum scores a 4.6/5 for customer support from recent reviews, with many users citing quick, personalized responses and proactive assistance. Its support team is described as knowledgeable, consistent, and eager to improve the user experience.

Edge: Jonas Chorum.

Which Has More Integrations: Infor HMS or Jonas Chorum?

Infor HMS integrates with 113 verified partners, including major GDS and revenue management systems, making it highly adaptable for large, multi-property operations. Shared integrations include SiteMinder, Revinate, and IVvy, with additional options for enterprise needs.

Jonas Chorum offers 28 verified integrations, including popular OTAs, payment processors, and guest communication tools. Its streamlined integrations are ideal for hotels aiming for rapid setup and straightforward connectivity.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Jonas Chorum?

Jonas Chorum has a higher overall rating of 4.59/5 from 24 recent reviews, with notable praise for its usability and support. Hotels in North America, especially mid-sized properties, especially favor its user-friendly interface and mobile features.

Infor HMS, rated 4.04/5 from 46 reviews, is appreciated more by larger hotels or groups that need extensive customization. Ratings are slightly older, and some users express frustration over system bugs and update issues.

Edge: Jonas Chorum.

How Much Do Infor HMS and Jonas Chorum Cost?

Both products do not publicly disclose their pricing models. Typically, costs are based on the number of rooms, modules selected, and level of customization, requiring direct vendor quotes. Expect Infor HMS to be more expensive given its enterprise focus, while Jonas Chorum may offer more accessible entry points.

What Type of Hotel Should Use Infor HMS?

• Hotels in need of a globally adaptable, fully customizable PMS.
• Larger hotel groups with diverse brands across regions.
• Properties requiring multi-lingual, multi-currency support.
• Hotels looking for extensive integrations with revenue and accounting systems.
• Operators focused on detailed reporting and revenue management.

Not ideal if:

• You prefer quick onboarding with minimal complexity.
• Your hotel is small or boutique with simple operational needs.
• Mobile accessibility is a priority without deep customization.

What Type of Hotel Should Use Jonas Chorum?

• Mid-sized hotels and independent properties seeking ease of use.
• Hotels that prioritize mobile access and staff efficiency.
• Properties needing robust reporting without extensive customization.
• Hotels with a focus on online booking, digital check-in, and real-time operations.
• Hotels with a North American focus and local OTA integrations.

Not ideal if:

• You operate large chains with complex multi-property management.
• You require advanced multi-lingual, multi-currency workflows.
• You need extensive integration with enterprise-level revenue systems.

Infor HMS vs Jonas Chorum: The Bottom Line for Hotels

Infor HMS delivers a comprehensive, customizable PMS well-suited for complex, multi-region hotel groups seeking extensive integrations and detailed reporting. It’s best for large hotels that can manage its complexity and are prepared to handle potential update disruptions.

Jonas Chorum shines as a user-friendly, mobile-optimized system with rapid onboarding, superior support, and strong reporting features. It’s the ideal choice for mid-sized hotels or independents that value ease of use and quick deployment.

If your hotel prioritizes a flexible, globally scalable platform with deep integrations, Infor HMS is the way to go. If you want a straightforward, reliable system that your team can master quickly, opt for Jonas Chorum.