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Infor HMS vs. OpenHotel PMS:
Which Is Right for You?
TLDR
We analyzed 105 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Infor shines when it comes to ease of use , with exclusive features like Guest profiles and Guest CRM.
OpenHotel shines in ease of use and customer support , with exclusive features like Native Email Marketing and Guest Communication (SMS Messaging).
How Does Infor HMS Compare to OpenHotel PMS?
Side-by-side ratings based on 105 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 47 | 58 |
What Are the Pros and Cons of Infor HMS vs OpenHotel PMS?
After analyzing 105 verified reviews, Infor users most value its ease of use, reporting, integration, while OpenHotel users highlight customer support, user-friendly pms, continuous updates and improvements. Click any theme to see what reviewers say.
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OpenHotel
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Ease of Use
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Customer Support
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Reporting
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User-friendly PMS
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Integration
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Continuous Updates and Improvements
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Housekeeping Module
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Direct OTA Connections
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Support
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Reporting Capabilities
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Ease of Use
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Financial Processing
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Updating Issues
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Group Booking Tools
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Infor vs OpenHotel: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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OpenHotel
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|---|---|---|
| Small (10-24 rooms) ▾ | #44 8 reviews | #25 36 reviews |
| Mid-Size (25-74 rooms) ▾ | #25 24 reviews | #39 11 reviews |
| Large (75-199 rooms) ▾ | #19 9 reviews | #50 0 reviews |
| X-Large (200+ rooms) | #24 2 reviews | #21 2 reviews |
By Property Type
| Segment |
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OpenHotel
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| Boutique ▾ | #28 24 reviews | #37 16 reviews |
| Luxury ▾ | #23 26 reviews | #45 4 reviews |
| Branded / Chain ▾ | #29 8 reviews | #28 9 reviews |
| Extended Stay ▾ | #31 6 reviews | #43 2 reviews |
By Region
| Segment |
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OpenHotel
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| North America ▾ | #22 20 reviews | #14 54 reviews |
| Europe ▾ | #24 17 reviews | — |
| Asia Pacific | #28 1 reviews | — |
The Decision
Choosing the right property management system (PMS) is crucial for your hotel's operational efficiency and guest experience. Infor HMS by Infor and OpenHotel PMS by OpenHotel both aim to streamline hotel management, yet they differ significantly in scale, features, and user feedback. Your decision hinges on which system best aligns with your hotel's size, tech needs, and growth plans.
While Infor boasts a larger global presence and a broader integration network, OpenHotel shines with its ease of use and high-rated customer support. But which one truly suits your hotel? Let’s compare to find out.
Is Infor HMS or OpenHotel PMS Better for Hotels?
Both Infor HMS and OpenHotel PMS are designed to simplify hotel operations, but they target different hotel segments and operational priorities. Infor’s system offers extensive customization and integrations, making it ideal for larger, complex properties seeking deep operational control.
OpenHotel, however, focuses on intuitive usability and affordability, making it attractive for small to medium hotels that want quick deployment and straightforward management. Do you need a highly customizable enterprise solution, or a user-friendly platform that gets the job done?
Infor HMS vs OpenHotel PMS: Which Should Your Hotel Choose?
If you need a comprehensive, scalable PMS with advanced reporting, guest CRM, mobile access, and deep customization, Infor HMS is the better choice. Its extensive feature set and global reach make it suitable for larger or multi-property operations aiming to personalize guest experiences and automate complex workflows.
Conversely, if your hotel values simplicity, quick setup, and strong customer service, OpenHotel should be your pick. Its intuitive interface, integrated channel manager, and yield management tools serve small to medium properties that prioritize operational ease and excellent support.
Is Infor HMS or OpenHotel PMS Easier to Use?
OpenHotel scores a 4.71/5 for ease of use, with reviews highlighting its user-friendly layout and straightforward navigation. Many hoteliers say their staff can learn the system quickly, reducing onboarding time and minimizing errors. Customer support also receives a 4.82/5, praised for personal, responsive service.
Infor, while rated 3.88/5, is noted for its complexity and less modern interface, which some users find less intuitive. Its onboarding experience is rated 3.64/5, with some mentioning that training materials could be more accessible.
Edge: OpenHotel.
Which Has Better Features: Infor HMS or OpenHotel PMS?
Infor boasts 20 features, including guest profiles, guest CRM, mobile app, and on-premise deployment—features not available in OpenHotel. Its advanced reporting, customizable data spies, and integration capabilities provide deep operational control.
OpenHotel offers 16 shared features plus 7 unique ones, like its native booking engine, digital registration, and integrated payment terminal. Its yield management, OTA integrations, and group booking tools are highly rated for user convenience.
Edge: Infor HMS.
Which Has Better Customer Support: Infor HMS or OpenHotel PMS?
OpenHotel’s customer support is rated 4.82/5, with reviews emphasizing its personal, responsive service and proactive assistance during emergencies. Hoteliers appreciate the consistent availability of knowledgeable staff, which they say simplifies problem-solving.
Infor’s support is rated 4.04/5. While generally praised for professionalism, some users report delays during system updates and glitches that are less frequent but impactful. Support is responsive but less personalized compared to OpenHotel.
Edge: OpenHotel.
Which Has More Integrations: Infor HMS or OpenHotel PMS?
Infor has a clear advantage with 113 verified integration partners, including major players like SiteMinder, RateGain, and OpenKey. This extensive network allows seamless connection with booking engines, payment systems, and operational tools.
OpenHotel has 12 verified partners, sharing nine with Infor, including SHR Group and Canary Technologies. While smaller, its integrations cover essential channels and revenue management, but less extensively.
Edge: Infor HMS.
Which Do Hoteliers Rate Higher: Infor HMS or OpenHotel PMS?
OpenHotel’s overall rating is 4.81/5 based on 57 reviews, with recent feedback emphasizing its usability and support. Hotels of varying sizes, especially small to medium, find it particularly effective and easy to adopt.
Infor’s rating is 4.04/5 from 46 reviews, with some users citing issues with updates and interface aesthetics. Larger or multi-property hotels may appreciate its depth, but user satisfaction overall is lower.
Edge: OpenHotel.
How Much Do Infor HMS and OpenHotel PMS Cost?
Neither system publicly discloses detailed pricing. Both are described as custom quotes based on hotel size and needs, with no free tiers or flat monthly fees. Expect costs to include implementation and ongoing support, tailored to your hotel’s scale.
What Type of Hotel Should Use Infor HMS?
- Hotels that operate multiple properties or large resorts seeking extensive customization.
- Properties needing deep integrations with operational and financial systems.
- Hotels with complex workflows that benefit from advanced reporting and guest management.
- Teams wanting on-premise deployment options for added control.
Not ideal if you prefer a simple, out-of-the-box solution or have a small budget.
What Type of Hotel Should Use OpenHotel?
- Small to medium-sized hotels seeking an easy-to-use PMS.
- Hotels wanting to quickly implement and start managing reservations and guest profiles.
- Properties that value strong customer support and ongoing updates.
- Hoteliers looking to optimize revenue with built-in yield management and channel management.
Not ideal if you require extensive customization or operate in highly complex, multi-property environments.
Infor HMS vs OpenHotel PMS: The Bottom Line for Hotels
Infor HMS is a feature-rich, scalable solution designed for larger hotels and groups needing deep operational control. Its extensive integrations, customization options, and global presence make it a powerful, but potentially complex, choice.
OpenHotel offers an accessible, well-rated platform ideal for small and mid-sized hotels prioritizing usability and support. Its ease of deployment, strong customer service, and focused feature set make it a reliable choice for hoteliers seeking efficiency and growth.
If you want a system with broader integrations, advanced reporting, and multi-property capabilities, go with Infor HMS. It’s the better fit if your hotel requires extensive customization and scalability.
If your priority is simplicity, rapid onboarding, and high customer satisfaction, choose OpenHotel. Its reviews and recent ratings demonstrate it delivers excellent value for smaller hotel operations.
In summary, select Infor HMS if your hotel needs complexity and extensive integrations. Opt for OpenHotel if you value straightforward management, excellent support, and quicker implementation.
Which Features Does Infor HMS Have That OpenHotel PMS Doesn't (and Vice Versa)?
According to HTR's product database, Infor HMS and OpenHotel PMS share 16 features. Here are the key differences — features one has that the other lacks.
| Feature |
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OpenHotel
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| Booking Engine | ||
| Channel Manager | ||
| EPoS | ||
| Guest CRM | ||
| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Integrated Payment Terminal & Card Reader | ||
| Mobile App | ||
| Native Email Marketing | ||
| On premise |
Infor vs OpenHotel: The Bottom Line
What hoteliers love
Infor HMS is generally considered easy to navigate, with intuitive multi-faceted search options. However, some users find the user interface lacking i... Infor HMS is generally considered easy to navigate, with intuitive multi-faceted search options. However, some users find the user interface lacking in aesthetics and feel it could be more intuitive.
Reporting features are frequently highlighted. Users appreciate both standard reports and the ability to create custom reports, aiding in detailed per... Reporting features are frequently highlighted. Users appreciate both standard reports and the ability to create custom reports, aiding in detailed performance tracking. However, some find that the updates disrupt report formats and functionalities.
Infor HMS is praised for its seamless integration with booking platforms like Booking.com, HRS, and Expedia. This significantly reduces manual entry e... Infor HMS is praised for its seamless integration with booking platforms like Booking.com, HRS, and Expedia. This significantly reduces manual entry errors and improves efficiency in managing reservations.
Where hoteliers push back
Infor HMS's support team is frequently mentioned for their responsiveness and professionalism, crucial for resolving issues promptly. Users appreciate... Infor HMS's support team is frequently mentioned for their responsiveness and professionalism, crucial for resolving issues promptly. Users appreciate how support representatives guide them through problem resolutions.
Infor HMS is generally considered easy to navigate, with intuitive multi-faceted search options. However, some users find the user interface lacking i... Infor HMS is generally considered easy to navigate, with intuitive multi-faceted search options. However, some users find the user interface lacking in aesthetics and feel it could be more intuitive.
Ranks higher for
Unique capabilities
What hoteliers love
The open availability and responsiveness of customer support teams are highly appreciated among users. Many specifically mentioned the helpfulness of... The open availability and responsiveness of customer support teams are highly appreciated among users. Many specifically mentioned the helpfulness of the team during emergencies and the seamless transition to OpenHotel PMS. This support aids in smooth operations, especially during peak seasons or system transitions.
Many users appreciate how easy it is to navigate and use OpenHotel's PMS. The system is intuitive, even for first-time hotel clerks, and it offers sea... Many users appreciate how easy it is to navigate and use OpenHotel's PMS. The system is intuitive, even for first-time hotel clerks, and it offers seamless transitions from other systems. Users note it is particularly effective for small to medium-sized properties because of its flexible booking grid and comprehensive layout.
Users appreciate that OpenHotel is consistently improving and adding features based on user feedback. This dedication ensures the system stays up-to-d... Users appreciate that OpenHotel is consistently improving and adding features based on user feedback. This dedication ensures the system stays up-to-date with industry standards and evolving hotel needs. Notifications about these updates are shared through inbox notifications, making it convenient for users to stay informed.
Where hoteliers push back
While many appreciate the detailed and comprehensive reporting options available in OpenHotel, there is a recurring request for customizable reports a... While many appreciate the detailed and comprehensive reporting options available in OpenHotel, there is a recurring request for customizable reports and improved metrics suited to specific properties. Some users find current reports cluttered with unnecessary information and have suggested enhancements to better meet their needs.
Users noted that OpenHotel has efficient financial processing modules, including organized views of financials, customizable financial reports, and in... Users noted that OpenHotel has efficient financial processing modules, including organized views of financials, customizable financial reports, and integration with external fiscal systems. However, enhancements are suggested, particularly around real-time tax reporting and card payment interventions.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Infor HMS vs OpenHotel PMS
Can Infor HMS replace OpenHotel PMS?
It depends on your requirements. Infor HMS and OpenHotel PMS share many core Property Management Systems features, but each has unique capabilities. Infor HMS offers 113 verified integration partners, while OpenHotel PMS offers 12. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. OpenHotel PMS leads in ease of use at 4.7/5 vs 3.9/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Infor HMS or OpenHotel PMS offer a free plan?
Infor HMS: No. OpenHotel PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Infor HMS and OpenHotel PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Infor has an HT Score of 22 and OpenHotel has 16. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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