Infor HMS vs. HotelSync:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel's operational efficiency and guest experience. Infor HMS and HotelSync both aim to streamline your daily tasks, but they serve different types of hotels and offer distinct features. The decision hinges on your hotel’s size, complexity, and specific needs.

Infor HMS has been around since 1999 and boasts a broad global presence, especially among larger, more complex properties. HotelSync, founded in 2021, caters primarily to small and mid-sized hotels, with a focus on automation and ease of use. Are you looking for a long-established platform with extensive integrations or a more modern, user-friendly system?

Is Infor HMS or HotelSync Better for Hotels?

Both Infor HMS and HotelSync address core hotel management problems: reservations, guest data, and operational workflows. Infor HMS offers a traditional, highly customizable platform suited for complex, large-scale hotels with varied operational needs. HotelSync, by contrast, emphasizes simplicity and automation, making it ideal for properties that want to grow direct bookings and reduce manual work.

Infor HMS’s detailed customization and integration capabilities are strong points but can come with a steeper learning curve. HotelSync’s intuitive interface and quick onboarding appeal to hotels seeking fast deployment and straightforward management. Which features are more critical for your property’s success—customizability or ease of use?

HotelSync vs Infor HMS: Which Should Your Hotel Choose?

If your hotel needs a scalable, highly configurable PMS that integrates well with enterprise systems and supports complex workflows, Infor HMS is the better choice. It’s suited for large, multi-property groups or hotels that require extensive customization and detailed reporting.

However, if you prioritize a simple, quick-to-implement system that emphasizes automation, channel management, and direct booking growth, HotelSync is the superior pick. It’s ideal for independent hotels, boutique properties, or small chains looking for an affordable, easy-to-use solution.

In summary, choose Infor HMS if your hotel needs deep customization and global integration; go with HotelSync if you want rapid deployment and streamlined operations. What’s more important: flexibility or speed?

Is Infor HMS or HotelSync Easier to Use?

HotelSync’s user interface scores a perfect 5/5, with reviews praising its simplicity and minimal clicks needed to operate. Users say it’s so intuitive that even staff without technical backgrounds can learn quickly, with onboarding rated nearly perfect at 4.97/5.

Infor HMS, while generally easy to navigate with a 3.88/5 ease-of-use rating, receives some criticism for its less intuitive interface and occasional glitches. Support and onboarding for Infor HMS are rated well, but the initial learning curve is steeper.

Edge: HotelSync.

Which Has Better Features: Infor HMS or HotelSync?

HotelSync offers a broader feature set—36 unique features compared to Infor’s 2 exclusive features—covering channel management, booking engine, digital registration, and more. It supports online check-in, guest messaging, automated reminders, and integrated payment terminals, making it a comprehensive, all-in-one platform.

Infor HMS provides essential property management capabilities, with features centered around guest profiles and on-premise operations, but lacks many of the automation and guest engagement tools found in HotelSync. If your hotel requires advanced functionalities like EPoS, real-time reporting, or dedicated guest messaging, HotelSync outshines.

Edge: HotelSync.

Which Has Better Customer Support: Infor HMS or HotelSync?

Support ratings are very close—Infor scores 4.04/5, while HotelSync hits 4.98/5—yet recent reviews favor HotelSync’s responsiveness. Hotels highlight HotelSync’s live support, quick issue resolution, and detailed onboarding as key strengths.

Infor HMS support is also praised, with reviewers mentioning helpful staff and timely responses, but some note delays during system updates. Given the recent reviews and higher ratings, HotelSync offers a slight advantage in customer support.

Edge: HotelSync.

Which Has More Integrations: Infor HMS or HotelSync?

Infor HMS outpaces HotelSync markedly with 113 verified partners, including major names like SiteMinder, Canary Technologies, and Omnibees. It supports extensive integrations across revenue management, CRM, and other operational systems.

HotelSync has 11 verified partners, with common integrations like Stripe and GuestJoy, but it supports fewer third-party systems. If your hotel relies on numerous integrations, Infor HMS provides a more flexible, open ecosystem.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or HotelSync?

HotelSync enjoys a near-perfect overall rating of 5/5 from 75 reviews, with recent feedback emphasizing its ease of use and automation benefits, particularly among small and independent hotels. Its latest reviews are recent and highly positive, boosting confidence in its current performance.

Infor HMS has a 4.04/5 rating from 46 reviews, with some praise for customization but recent feedback is limited. Larger properties with complex needs tend to rate Infor higher, but HotelSync’s recent surge in reviews makes it the more trusted option now.

Edge: HotelSync.

How Much Do Infor HMS and HotelSync Cost?

Infor HMS does not publicly disclose pricing details, which suggests it may be tailored or enterprise-focused, often requiring direct negotiation. HotelSync charges a flat $700/month fee, with no implementation or setup costs, making it straightforward for small to mid-sized hotels.

If transparent, predictable pricing is a priority, HotelSync provides clarity. For large, complex hotels willing to negotiate, Infor HMS's pricing is likely more flexible but less transparent upfront.

What Type of Hotel Should Use Infor HMS?

• Hotels that operate at a large scale or across multiple locations.
• Properties needing extensive customization and integration with enterprise systems.
• Hotels with complex workflows requiring detailed reporting and automation.
• Teams seeking a scalable, cloud-based solution with robust security.

Not ideal if your hotel is small, boutique, or prefers rapid deployment without deep customization. Smaller properties that value simplicity and quick onboarding might find Infor’s platform overly complex.

What Type of Hotel Should Use HotelSync?

• Independent hotels, boutique properties, and small chains up to 300 rooms.
• Hotels aiming to grow direct bookings and reduce booking commissions.
• Teams that prioritize ease of use, fast onboarding, and automation.
• Hotels seeking an all-in-one platform with built-in channel management and guest engagement tools.

Not ideal if your hotel requires deep customization, complex integrations, or operates across multiple countries with large enterprise needs. Larger hotel groups may find HotelSync’s features limiting.

Infor HMS vs HotelSync: The Bottom Line for Hotels

Infor HMS is a comprehensive, highly customizable PMS geared toward large, multi-property, or enterprise hotels. It offers extensive integrations, detailed reporting, and security but can be complex and less intuitive.

HotelSync, by comparison, is a modern, easy-to-use platform focused on automation, direct bookings, and streamlined operations. Its simplicity, recent reviews, and broad feature set make it a strong choice for small to medium hotels looking to grow efficiently.

If your hotel requires complex workflows and integrations, Infor HMS is the better fit. For properties prioritizing speed, automation, and ease of use, HotelSync stands out as the smarter choice.