Infor HMS vs. protel PMS (by Planet):
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s daily operations and guest experience. Infor HMS and protel PMS both aim to streamline hotel management, but they diverge significantly in terms of features, user feedback, and market reach. Your decision hinges on whether you prioritize deep customization and integration or broader functionality and scalability.

Both systems address core hotel management needs—reservation handling, housekeeping, billing, and reporting—but their approaches differ. Do you want a system known for its extensive integrations and flexibility, or one that offers a more straightforward, scalable solution? Let’s explore which PMS better suits your hotel’s specific needs.

Is Infor HMS or protel PMS Better for Hotels?

Infor HMS and protel PMS are both cloud-based solutions designed to improve operational efficiency and guest experience. Infor is favored for its customizable features, especially in automating tasks like night audits, and its strong support for integration with operational systems. However, its reviews indicate frequent software bugs, server downtime, and a less intuitive interface.

protel PMS, by contrast, is praised for its extensive integration ecosystem—over 1,200 partners—and its adaptability for different hotel types, from small independents to larger resorts. Its recent reviews show a higher overall score, especially in ease of use and customer support, but some users note slower response times and bugs post-acquisition.

Both products aim to reduce manual work and enhance guest service, but Infor’s higher rating in recent reviews and more recent feedback suggest it’s currently the more reliable option. Do you need a flexible, customizable PMS, or a broader platform with more third-party integrations?

Infor HMS vs protel PMS: Which Should Your Hotel Choose?

If your hotel requires a highly customizable system that integrates well with operational tools and supports complex workflows, Infor HMS is preferable. It’s suited for boutique, city-center, and upscale hotels that value tailored reporting, mobility, and automation features like night audits.

Conversely, if your focus is on scalability, extensive integrations, and a user-friendly interface, protel PMS is the better fit. It caters well to independent properties, resorts, and larger hotel groups that need a reliable, multi-currency, multi-lingual environment with integrated payment solutions.

For hotels prioritizing advanced reporting, automation, and customization, Infor’s strengths shine. If ease of onboarding, broad integrations, and a scalable platform matter more, protel’s higher review count and recent positive feedback make it the recommended choice.

Is Infor HMS or protel PMS Easier to Use?

Infor HMS has a score of 3.88/5 for ease of use, with reviews indicating that once familiar, users find it navigable, especially its housekeeping and reservation modules. Support staff are praised for their professionalism, but frequent bugs and server issues make day-to-day use frustrating at times.

protel PMS scores 4.12/5, reflecting a more intuitive interface and smoother onboarding process. Users highlight its simple navigation, quick setup, and helpful customer support, with reviews emphasizing that new users adapt quickly and the system scales well for larger operations.

Edge: protel PMS.

Which Has Better Features: Infor HMS or protel PMS?

Infor HMS offers 18 shared features and 2 unique capabilities—mobile app and automated night audit—making it suitable for hotels that need flexible automation and mobility. Its customization options include dataspy reporting and configuration screens, but it lacks some advanced operational tools.

protel PMS boasts 28 exclusive features, including a booking engine, guest CRM, integrated CRS, digital registration, and real-time reporting—features that help hotels automate the entire guest journey and improve revenue management. Its broad feature set supports multi-currency, multi-lingual environments, and integrated payments.

Edge: protel PMS.

Which Has Better Customer Support: Infor HMS or protel PMS?

Infor HMS’s support is widely praised for its responsiveness and professionalism, with reviews indicating quick response times and helpful guidance. Users mention that support is crucial for resolving bugs and software glitches, especially given the frequent update issues reported.

protel PMS’s support scores slightly lower at 3.95/5, with some reviews citing slower response times and occasional difficulty reaching the right contact. However, users appreciate the ongoing assistance, especially during onboarding and integration phases.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or protel PMS?

protel PMS leads with 195 verified partners, including prominent systems like Innspire, RevControl, and Blackbell. Its ecosystem offers a wide array of integrations for revenue management, booking engines, and guest engagement.

Infor HMS has 113 verified partners, including Booking.com, Expedia, and HRS, with seamless integration mainly focused on booking and operational systems. While robust, its ecosystem is smaller than protel’s, limiting some third-party options.

Edge: protel PMS.

Which Do Hoteliers Rate Higher: Infor HMS or protel PMS?

protel PMS has a higher overall rating of 4.11/5 based on 105 reviews, with recent feedback emphasizing its ease of use, broad feature set, and strong support. Hotels across segments, especially independent and resort properties, find it more intuitive and reliable.

Infor HMS’s rating of 4.04/5, from fewer reviews (46), suggests a solid but less favored experience, particularly due to bugs and server issues. Its reviews mention high customization but also frustration with system stability.

Edge: protel PMS.

How Much Do Infor HMS and protel PMS Cost?

Infor HMS does not publicly list pricing, which often indicates tailored quotes based on hotel size and needs. Its value depends heavily on customization and integration requirements.

protel PMS charges $500 per month, with no mention of implementation fees or tiered pricing. This predictable flat fee is attractive for hotels seeking straightforward budgeting, but larger operations may require custom quotes.

What Type of Hotel Should Use Infor HMS?

• Hotels that need extensive customization and automation, like boutique or city-center properties.
• Teams that require rapid deployment and mobility with web-based access.
• Hotels prioritizing detailed reporting and operational integrations.
• Properties looking for scalable solutions adaptable to future growth.

Not ideal if your hotel values aesthetic UI and needs minimal customization. Hotels with limited IT support may find frequent bugs challenging.

What Type of Hotel Should Use protel PMS?

• Hotels that value broad integration with third-party systems and payment solutions.
• Independent, resort, or larger hotels seeking a reliable, scalable platform.
• Teams that want a straightforward onboarding process and user-friendly interface.
• Hotels that require multi-currency, multi-lingual support, and real-time reporting.

Not ideal if your hotel is small with simple needs or if you require very specific custom workflows not supported out of the box.

protel PMS vs Infor HMS: The Bottom Line for Hotels

The core difference lies in their market focus: Infor HMS emphasizes customization, automation, and operational integration, while protel PMS excels in broad features, ease of use, and extensive third-party integrations. Infor’s recent reviews highlight stability issues, whereas protel’s higher review count and recent feedback suggest a more reliable experience.

Choose Infor HMS if your hotel needs a highly tailored solution, particularly for complex workflows and automation. opt for protel PMS if you prioritize ease of use, broader integrations, and a higher-rated platform with recent positive reviews.

Hotels seeking a robust, flexible PMS with numerous integrations and a proven track record should lean toward protel. Meanwhile, those requiring customization, automation, and detailed operational control should consider Infor HMS, provided they can manage occasional bugs and update glitches.