Infor HMS vs. Sirvoy:
Which Is Right for You?

The Decision

Choosing between Infor HMS and Sirvoy hinges on your hotel’s size, complexity, and specific operational needs. Infor HMS offers a broad, customizable platform with extensive integrations, suited for larger or more complex properties. Sirvoy, on the other hand, provides an intuitive, budget-friendly solution tailored for small to medium-sized properties that prioritize ease of use. Which system aligns best with your strategic priorities: customization and scalability, or simplicity and affordability?

Is Infor HMS or Sirvoy Better for Hotels?

Both Infor HMS and Sirvoy aim to streamline hotel management, but they approach this goal differently. Infor HMS is a robust, cloud-based enterprise system designed for hotels with complex needs, offering advanced modules like revenue management and automated night audits. Sirvoy emphasizes simplicity, offering core features like booking, channel management, and guest communication through an easy-to-navigate interface.

Infor HMS boasts a comprehensive feature set, including a revenue management module, automated night audit, and mobile app, but its interface and usability have faced some user criticism. Conversely, Sirvoy’s strength lies in its straightforward design praised by users for its ease of use, with most recent reviews highlighting its intuitive nature and excellent support.

While Infor HMS’s extensive features support detailed customization, it can be overwhelming for smaller teams or properties seeking a quick setup. Sirvoy’s simplified approach allows rapid onboarding and daily use, making it an attractive choice for properties that want to focus on guest experience rather than managing complex systems.

Both products address operational efficiency but diverge in how deeply they integrate advanced features. Infor HMS offers a broader ecosystem, including integrations with booking platforms, revenue management, and ancillary revenue tracking, which are absent in Sirvoy. Does your hotel require a scalable system capable of handling complex operations? Or is a straightforward, cost-effective solution sufficient?

Infor HMS vs Sirvoy: Which Should Your Hotel Choose?

If your hotel needs a property management system capable of supporting high-volume operations, complex workflows, and extensive integrations, Infor HMS is the better choice. Its customizable reports, revenue management module, and scalable architecture make it ideal for larger or multi-property hotels. The platform’s ability to connect with over 113 partners ensures your team can extend its functionalities as your needs evolve.

If your hotel is a small or medium-sized property seeking simplicity, affordability, and quick deployment, Sirvoy is more suitable. Its intuitive interface, strong customer support, and seamless online booking engine help you manage reservations easily without requiring extensive staff training. The system’s 95 recent reviews and 4.64/5 ease-of-use rating highlight its popularity among smaller operators.

In terms of review volume and recency, Sirvoy’s nearly double review count and more recent feedback provide a clearer picture of current user satisfaction. If your team values a system that’s straightforward from day one, Sirvoy wins decisively.

Is Infor HMS or Sirvoy Easier to Use?

Ease of use is critical for rapid onboarding and staff adoption. Sirvoy’s interface receives a 4.64/5 rating, and users consistently praise its simplicity and quick learning curve. Recent reviews highlight its straightforward setup, requiring minimal training, which is ideal for small teams or properties with limited tech experience.

Infor HMS has a respectable 3.88/5 ease-of-use score, but some users note its interface feels less intuitive, and the onboarding process can be challenging. Frequent mentions of bugs during updates and a steeper learning curve suggest it’s better suited for teams with dedicated IT support or experience managing complex systems.

Edge: Sirvoy.

Which Has Better Features: Infor HMS or Sirvoy?

Infor HMS offers 20 unique features, including advanced modules like revenue management, automated night audit, guest profiles, and a mobile app—features that support larger or more complex properties. Its integrations are extensive, with over 113 verified partners, covering revenue, work orders, and more.

Sirvoy provides 29 features, chiefly focused on core hotel operations, such as booking management, channel management, guest communication, and a booking engine. It also includes an integrated website builder, making it suitable for small properties seeking an all-in-one solution.

If your hotel requires advanced capabilities like revenue management, automated audits, and extensive integrations, Infor HMS has the edge. For straightforward, essential management features and some marketing tools, Sirvoy’s feature set is sufficient.

Edge: Sirvoy.

Which Has Better Customer Support: Infor HMS or Sirvoy?

Customer support ratings favor Sirvoy, with a 4.85/5 score based on recent reviews, emphasizing quick, helpful, and friendly assistance. Users frequently mention their positive experiences with support staff, often describing them as responsive and thorough.

Infor HMS has a support score of 4.04/5, with reviews citing promptness and professionalism but also occasional frustrations, especially during disruptive updates. Some users report support being helpful but less proactive in resolving bugs or glitches that affect daily operations.

Edge: Sirvoy.

Which Has More Integrations: Infor HMS or Sirvoy?

Infor HMS boasts 113 verified partners, including key integrations like TrustYou, SiteMinder, Revinate, and Cendyn, providing a broad ecosystem for operational and revenue management. Its extensive integrations support complex workflows, automation, and data analysis.

Sirvoy has 21 verified partners, primarily focusing on booking channels, payment gateways, and basic marketing integrations. While sufficient for smaller operations, it lacks the extensive partner ecosystem of Infor HMS.

If your property depends on deep integrations with multiple operational tools, Infor HMS’s larger partner network gives it the edge. For basic connectivity and channel management, Sirvoy’s network is adequate.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Sirvoy?

Recent reviews show Sirvoy’s higher satisfaction, with a 9.41/10 NPS score and 94% likelihood to recommend, reflecting strong user approval. Hoteliers across various segments praise its ease of use, support quality, and affordability.

Infor HMS’s score is 7.15/10, and its review count is less than half of Sirvoy’s, with some users describing it as functional but less modern-looking. Larger hotels or properties with complex needs seem more satisfied, but the overall sentiment is less enthusiastic.

Given the latest review data, Sirvoy’s user ratings are more favorable, especially among small and mid-sized properties.

Edge: Sirvoy.

How Much Do Infor HMS and Sirvoy Cost?

Infor HMS does not publicly list pricing, and its implementation fees and licensing costs are typically customized, reflecting its enterprise focus. This lack of transparency makes it less accessible for smaller properties on tight budgets.

Sirvoy charges a flat fee of $200/month, with no implementation fee, making it transparent and predictable. Its per-room pricing model suits small to medium-sized hotels seeking affordability.

If your hotel needs a clear, predictable budget, Sirvoy’s straightforward pricing is advantageous. For larger properties with complex needs, budget considerations may be secondary to Infor HMS’s tailored quotes.

What Type of Hotel Should Use Infor HMS?

• Hotels that operate multiple properties or have complex workflows requiring extensive customization.
• Properties needing advanced modules like revenue management, automated audits, and detailed reporting.
• Larger hotels, resorts, or branded properties with a significant operational footprint.
• Teams that value integration with numerous third-party systems and scalable architecture.
• Hotels prepared for a longer onboarding process and higher initial investment.

Not ideal if:

• You are a small property seeking simple, low-cost management.
• Your team prefers a plug-and-play solution with minimal setup.
• Quick deployment and ease of use are your top priorities.

What Type of Hotel Should Use Sirvoy?

• Small to medium-sized hotels, B&Bs, hostels, and vacation rentals.
• Properties seeking an easy-to-use system that can be deployed rapidly.
• Hotels that want straightforward booking, channel management, and guest communication.
• Teams with limited technical support staff or experience.
• Properties aiming for an affordable, all-in-one platform that includes a website builder.

Not ideal if:

• You need advanced revenue management or detailed customization.
• Your operations involve complex workflows or large-scale integrations.
• You require extensive reporting and CRM features.

Infor HMS vs Sirvoy: The Bottom Line for Hotels

Infor HMS is a comprehensive, scalable property management system suited for large, multi-property, or complex hotels. Its extensive integrations, modules, and customization capabilities appeal to organizations with sophisticated operational needs.

Sirvoy offers an intuitive, affordable, and effective PMS tailored for smaller properties, vacation rentals, and hostels. Its ease of use, excellent support, and transparent pricing make it an attractive choice for property owners prioritizing simplicity and quick deployment.

If your hotel’s growth strategy involves scaling operations or integrating multiple systems, Infor HMS provides the essential tools. However, if your focus is on efficient, user-friendly management without excessive complexity, Sirvoy is the better fit.

Final recommendation: For most hotels needing recent reviews and broader user satisfaction, Sirvoy stands out as the stronger option. Its recent review volume and high NPS suggest a more reliable and user-loved platform, especially for small to medium-sized properties.