Infor HMS vs. VIPS PMS:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) for your hotel can feel overwhelming amid countless options. Infor HMS by Infor and VIPS PMS by VIPS are two contenders with markedly different profiles, feature sets, and user feedback. Your decision hinges on which system aligns better with your hotel’s size, operational complexity, and regional focus. Both aim to streamline your daily tasks, but their core strengths diverge significantly.

Is Infor HMS or VIPS PMS Better for Hotels?

Infor HMS boasts over 46 reviews and a recent, high-scoring rating of 4.04/5, complemented by a cumulative 21.9/25 HTR Score, indicating strong user confidence. VIPS PMS, on the other hand, has no reviews or ratings, leaving its actual market reception unclear and less trustworthy as a decision factor. Infor’s larger and more recent review base provides a clearer picture of real-world performance and support.

Both systems are designed to automate and improve hotel operations, but Infor HMS offers a more traditional, comprehensive PMS experience with extensive integration capabilities and broad regional presence. VIPS PMS emphasizes modular features, modern interfaces, and a focus on online and self-service functionalities. Their contrasting profiles raise the question: which aligns better with your hotel’s needs?

Infor HMS vs VIPS PMS: Which Should Your Hotel Choose?

If your hotel requires a globally recognized, scalable PMS with a broad integration network, Infor HMS is the more dependable choice. Its extensive review history and proven track record in diverse regions suggest it can handle complex, multi-property environments effectively. Conversely, VIPS PMS might appeal if you prioritize a modular, cloud-based solution with a built-in booking engine, channel management, and self-check-in capabilities, especially if your hotel is in Europe and values a modern UI.

For large resorts or boutique properties seeking robust customization, Infor’s flexibility makes it suitable. Smaller hotels or those wanting an all-in-one, ready-to-go platform might find VIPS’s features easier to implement and manage, though it’s less proven at scale.

Is Infor HMS or VIPS PMS Easier to Use?

Infor HMS scores a 3.88/5 for ease of use, with many users appreciating its navigation once familiar but noting some complexity during onboarding. Support responsiveness and onboarding are rated 4.04/5, reflecting generally positive staff assistance. Some reviews mention issues with stability during software updates, impacting ease of daily use.

VIPS PMS has not been rated or reviewed extensively, leaving its usability unverified in the current data. Given Infor’s more substantial user feedback, the clearer picture favors Infor’s usability profile, though it may require some training to maximize its potential.

Edge: Infor HMS.

Which Has Better Features: Infor HMS or VIPS PMS?

Infor offers 16 shared features plus 4 unique ones, including guest profiles, mobile app, on-premise deployment, and multi-currency support. VIPS boasts 29 features exclusive to its platform, such as transactional emails, native email marketing, gift vouchers, channel manager, booking engine, automated reminders, digital registration, real-time status updates, and integrated payment terminals.

VIPS’s broader feature set, especially its integrated marketing, online check-in, and EPoS, makes it more suitable for hotels seeking a comprehensive, all-in-one platform. Infor’s core strengths lie in integration and customization, but it lacks many of the operational modules found in VIPS.

Edge: VIPS PMS.

Which Has Better Customer Support: Infor HMS or VIPS PMS?

Infor’s support receives a 4.04/5 rating, with reviews highlighting quick, professional assistance and helpful onboarding support. Users appreciate the responsiveness, which is crucial for resolving issues with software updates or glitches.

VIPS, however, has no available data on support or customer service experiences, making it impossible to evaluate its support quality. Based on the available reviews, Infor’s support infrastructure appears more established and reliable.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or VIPS PMS?

Infor boasts 113 verified integration partners, including major booking engines like Expedia and Booking.com, revenue management tools, and other operational systems. VIPS integrates with only 11 verified partners, sharing a few like RoomChecking and SiteMinder but lacking the extensive ecosystem Infor offers.

If your hotel relies heavily on integrations—especially with booking platforms, revenue systems, or other operational software—Infor’s larger partner network provides more flexibility and stability.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or VIPS PMS?

With 46 recent reviews, Infor HMS’s average rating of 4.04/5 and a likelihood to recommend of 74% demonstrates consistent satisfaction. Boutique, city center, and independent hotels tend to rate it favorably, with some noting its customizability and operational efficiency.

VIPS has no reviews or recent feedback, leaving its user satisfaction unverified. As a result, based on current data, Infor is the more trusted and positively reviewed option.

Edge: Infor HMS.

How Much Do Infor HMS and VIPS PMS Cost?

Infor does not publicly disclose its pricing, which suggests a tailored quote based on your property’s size and needs. VIPS charges a flat fee of $800 per month, with no mention of implementation or setup costs, potentially making it more predictable for budget planning.

If transparent pricing is a priority, VIPS provides that upfront, but Infor’s custom quotes could better match larger or more complex hotels with specific needs.

What Type of Hotel Should Use Infor HMS?

• Hotels needing a globally scalable PMS with multi-region support.
• Properties that prioritize integration with booking engines and operational tools.
• Large resorts, boutique hotels, or chain properties with complex workflows.
• Teams that value customizable reporting and automation.

Not ideal if:

• You seek a simple, plug-and-play solution.
• Your hotel operates in a region where Infor has limited presence.
• You prefer a system with extensive built-in marketing or self-service features.

What Type of Hotel Should Use VIPS PMS?

• Hotels in Europe or those targeting online booking and self-check-in.
• Properties seeking an all-in-one, modular PMS with built-in booking engine and channel manager.
• Hotels prioritizing digital guest interactions, marketing, and operational automation.
• Smaller to mid-sized properties wanting a straightforward, cloud-based solution.

Not ideal if:

• You require extensive multi-region support or integrations.
• You prefer a solution with a proven track record across multiple continents.
• Your hotel needs advanced revenue or rate management features not included in VIPS.

Infor HMS vs VIPS PMS: The Bottom Line for Hotels

The core difference lies in their market focus and feature depth. Infor HMS is a comprehensive, flexible PMS with a proven track record, especially suited for larger, complex hotels needing robust integrations and customization. VIPS PMS offers a feature-rich, modular platform ideal for digital-forward hotels, especially smaller properties or those in Europe emphasizing online and self-service solutions.

Choose Infor HMS if your hotel needs a proven, scalable system with extensive integrations and region support. Opt for VIPS PMS if you want a modern, all-in-one platform with online tools and a predictable monthly fee, particularly in European markets.

For properties requiring reliability, broad regional presence, and proven support, Infor remains the stronger choice. If operational automation and integrated online features are your priority, VIPS could serve well—though its limited user feedback warrants caution.

Informativeness note: This comparison relies on the most recent and review-backed data, giving you a clear view of each product's strengths and limitations for an informed decision.