Infor Sales & Catering vs. Tripleseat:
Which Is Right for You?

The Decision

Choosing between Infor Sales & Catering and Tripleseat hinges on your hotel’s specific needs around event management. Both platforms aim to streamline event planning, sales, and coordination, but they do so with different strengths. Infor appeals with its deep integration capabilities and broader industry focus, while Tripleseat shines with its user-friendly interface and extensive reviews. Which will suit your team better?

While Infor’s comprehensive approach promises a high level of control, Tripleseat’s simplicity and recent user growth suggest a more immediate impact. Do you need a robust, enterprise-grade tool or a more accessible, widely adopted system?

Is Infor Sales & Catering or Tripleseat Better for Hotels?

Infor Sales & Catering offers a full-scale platform designed to centralize and automate booking, catering, and event execution from inquiry through invoicing. Its key strength lies in its integration with other enterprise systems, accommodating large resorts, stadiums, and convention centers that demand high customization.

Tripleseat, on the other hand, is tailored for hotels managing events and group sales in a straightforward, web-based interface. With over 219 recent reviews and a 96.7 score, Tripleseat’s user feedback emphasizes ease of use, quick implementation, and high customer satisfaction.

Infor’s limited review count (only 3 reviews, none recent) makes it harder to gauge current user sentiment, whereas Tripleseat’s recent reviews (62 in the last six months) and high recommendation rate (91%) suggest a more reliable, tested solution. Do you prioritize a deep, integrated management system or a fast-to-adopt platform with recent positive feedback?

Infor Sales & Catering vs Tripleseat: Which Should Your Hotel Choose?

If your hotel operates at a large scale, managing complex events across multiple departments or locations, Infor’s extensive feature set and integration options make it the better fit. Its ability to connect with over 113 verified partners and customize workflows benefits resorts, stadiums, and conference centers seeking precision.

Conversely, if your hotel needs a flexible, intuitive, and fast onboarding platform to handle a mix of small and medium-sized events, Tripleseat offers a more suitable choice. Its core features, including lead forms, customizable proposals, and digital signatures, are highly rated, especially among boutique and mid-sized hotels. For properties that want quick results with minimal training, Tripleseat’s proven ease of use and recent growth are advantageous.

In summary, choose Infor if your hotel’s event management demands sophistication, deep system integrations, and enterprise control. Opt for Tripleseat if your priority is a user-friendly, rapidly deployable platform with high satisfaction among similar hotel segments.

Is Infor Sales & Catering or Tripleseat Easier to Use?

Tripleseat’s UI scores 4.53 out of 5, with many reviews praising its intuitiveness and straightforward navigation. New users often find onboarding smooth, with the platform earning a 4.45/5 rating for onboarding support, and support staff frequently cited as responsive and helpful.

Infor’s user rating is lower at 3.67, with reviews pointing to a steep learning curve and difficulties during setup. Support ratings are also weaker at 3.33, and users report long response times with inconsistent assistance. Many find the interface less intuitive, making staff adoption more challenging.

Edge: Tripleseat.

Which Has Better Features: Infor Sales & Catering or Tripleseat?

Infor Sales & Catering offers a unique feature—Meal Planning—that is absent in Tripleseat. It also provides extensive automation for booking, catering, and event lifecycle management, with advanced customization options.

Tripleseat surpasses Infor with features like Lead Forms, eSignatures, PCI-compliant payments, and customizable BEOs, totaling four unique capabilities. Its ability to incorporate digital contracts and streamline client communications is a significant advantage.

Both products share seven core features, including CRM, event scheduling, and reporting. However, Tripleseat’s additional features and its focus on ease of use give it the edge for hotels seeking quick-to-implement, flexible tools.

Edge: Tripleseat.

Which Has Better Customer Support: Infor Sales & Catering or Tripleseat?

Tripleseat’s customer support scores 4.55, with reviews highlighting rapid responses, helpfulness, and ongoing educational support. Clients often mention the support team’s responsiveness, especially during onboarding or troubleshooting.

Infor’s support ratings are lower at 3.33, with reviews citing slow response times, difficulty reaching knowledgeable staff, and inconsistent assistance. Users report that issues sometimes remain unresolved for extended periods.

Given recent reviews, Tripleseat’s support quality is significantly higher, making it the safer choice for hotels that depend on quick and reliable help.

Edge: Tripleseat.

Which Has More Integrations: Infor or Tripleseat?

Infor boasts 113 verified integrations, including major hospitality and enterprise partners like Oracle Hospitality, Mews, Maestro PMS, and others. Its extensive network supports complex workflows and large-scale operations.

Tripleseat offers 15 verified integrations, including Opera, Stripe, and WebRezPro, with six shared partners. While fewer in number, these integrations cover key tools for small to medium-sized hotels, making setup easier and more reliable for those segments.

For hotels needing deep, broad system connectivity, Infor’s superior partner network is advantageous. For those prioritizing straightforward, reliable integrations, Tripleseat’s selection is sufficient.

Edge: Infor.

Which Do Hoteliers Rate Higher: Infor or Tripleseat?

Tripleseat’s overall rating of 4.78/5 is based on 219 recent reviews, with a 91% likelihood to recommend. Hotels across boutique, independent, and branded segments praise its ease of use, customer service, and feature set.

Infor’s rating is 5/5 but based on only 3 reviews, with no recent feedback. The limited data makes it difficult to gauge current user satisfaction, though existing reviews mention a functional but less intuitive system.

Given the volume and recency of reviews, Tripleseat’s rating reflects a broader, more positive user experience.

Edge: Tripleseat.

How Much Do Infor and Tripleseat Cost?

Infor does not publicly list pricing, indicating a customized quote based on hotel size and needs. No free trial or freemium option is available, which could be a barrier for smaller hotels or those testing systems.

Tripleseat charges a flat fee of $400 per month, with no free trial. Its straightforward pricing and transparent model make budgeting predictable, especially for small to mid-sized hotels.

For hotels seeking clear, predictable costs, Tripleseat’s pricing is advantageous. Infor’s custom approach may be suitable for large organizations willing to negotiate.

What Type of Hotel Should Use Infor?

• Hotels that operate large resorts, stadiums, or conference centers with complex event needs.
• Teams that require deep system integrations with other enterprise tools.
• Hotels looking for extensive customization and automation capabilities.
• Properties with dedicated technical staff capable of managing a more sophisticated platform.

Not ideal if your hotel:

• Is small or mid-sized with straightforward event needs.
• Prefers quick implementation and minimal training.
• Needs a platform with abundant pre-built integrations for common hotel systems.

What Type of Hotel Should Use Tripleseat?

• Boutique, independent, or mid-sized hotels seeking a user-friendly event management system.
• Hotels wanting quick onboarding and high support responsiveness.
• Properties that manage a variety of events but do not require extensive system customization.
• Hotels that prioritize ease of communication, digital signatures, and online lead management.

Not ideal if your hotel:

• Operates at a large scale with complex, multi-department workflows.
• Needs deep integration with enterprise systems or extensive automation.
• Seeks advanced reporting capabilities beyond standard metrics.

Tripleseat vs Infor: The Bottom Line for Hotels

The core difference between these two platforms lies in their scope and user experience. Infor provides a highly customizable, system-integrated solution suited for large, complex operations, while Tripleseat offers a streamlined, intuitive platform favored by hotels valuing ease of use and rapid deployment.

If your hotel requires enterprise-grade features, extensive integration options, and customization, Infor is the right choice. Its larger footprint and broader industry focus support complex event logistics and large-scale operations effectively.

However, if your hotel values a simple, quick-to-start platform with high recent ratings and excellent support, Tripleseat is the better option. Its focus on user experience and recent growth make it a practical choice for a wide range of properties, especially in the boutique and mid-market segments.

In conclusion, for most hotels actively seeking a modern, highly-rated event management tool with recent feedback and proven user satisfaction, Tripleseat emerges as the stronger candidate. It is more accessible, better supported, and more aligned with current user expectations.