Innfinity vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is vital for your hotel’s operational efficiency and guest satisfaction. Innfinity by Innfinity Software Systems and Stayntouch both aim to streamline hotel management, but they differ significantly in features, user experience, and market presence. While Innfinity boasts a long-established history, it currently holds no reviews or ratings, making it difficult to gauge its real-world performance. Conversely, Stayntouch, with over 317 reviews and a 4.56-star rating, provides more recent, comprehensive feedback. Which one will best meet your hotel’s needs?

Is Innfinity or Stayntouch Better for Hotels?

Innfinity primarily serves a diverse set of industries, including oil & gas and corporate travel, with a particular focus on workforce housing and leisure properties. Its property management capabilities are broad but lack recent user reviews, which makes assessing its current usability challenging. Stayntouch, on the other hand, specializes solely in hospitality, with a dedicated cloud PMS that is highly rated by hotel users. It’s praised for its ease of use, modern interface, and extensive integrations, which are consistently backed by recent reviews. Do you want a proven, hotel-focused system or a less-reviewed, multi-industry platform?

Stayntouch vs Innfinity: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, cloud-based PMS with a proven track record, go with Stayntouch. Its extensive feature set—49 exclusive features—along with top-rated support and recent reviews make it a reliable choice. Innfinity may appeal if you’re looking for a system with a broader industry scope and a long legacy, but the absence of recent reviews and ratings indicates less confidence in its current performance. For modern hotel operations, Stayntouch clearly stands out.

Is Innfinity or Stayntouch Easier to Use?

Stayntouch earns a 4.7/5 rating for ease of use, with reviewers describing its interface as intuitive and simple to navigate. Its onboarding process is consistently rated well at 4.58/5, with hotels noting quick staff adoption and minimal training time. Innfinity, however, scores a zero across all rated categories, including ease of use, and no recent reviews make it impossible to gauge its current user experience. The clear edge goes to Stayntouch, particularly for hotels prioritizing a quick learning curve and mobile accessibility.

Which Has Better Features: Innfinity or Stayntouch?

Stayntouch offers 49 unique features, including revenue management, online check-in, guest messaging, and integrated housekeeper mobile apps, none of which Innfinity provides. Innfinity’s offering appears limited, with no listed features or recent updates. This stark contrast makes Stayntouch the more feature-rich and versatile platform, supporting modern hotel demands like contactless check-in, group management, and real-time reporting. The edge goes to Stayntouch for its comprehensive, hotel-specific functionality.

Which Has Better Customer Support: Innfinity or Stayntouch?

Stayntouch’s customer support is rated at 4.68/5, with reviews praising its responsiveness, effective onboarding, and ongoing assistance. Hoteliers highlight the availability of live support and thorough training, which translates into smoother transitions and fewer operational hiccups. Innfinity, with a zero rating and no recent reviews, offers no verifiable support experience. Based on current data, Stayntouch’s support capabilities are clearly superior, making it the safer choice for hotels seeking reliable assistance.

Which Has More Integrations: Innfinity or Stayntouch?

Stayntouch boasts 188 verified integrations, including key partners like RoomPriceGenie and STAAH, allowing seamless connection with various third-party tools. Innfinity, with only 1 verified partner, offers limited integration options, restricting flexibility and scalability. For hotels relying on multiple systems—revenue management, channel distribution, or guest engagement—Stayntouch’s extensive integration network provides a significant advantage. The edge clearly favors Stayntouch in this category.

Which Do Hoteliers Rate Higher: Innfinity or Stayntouch?

Stayntouch has a 4.56/5 overall rating based on 317 reviews, with recent ratings in the last six months reinforcing its high performance. Hotels across various segments—including boutique, branded, and independent properties—appreciate its ease of use, speed, and support. Innfinity’s lack of reviews means there is no current user feedback to compare. With a large, recent review base, Stayntouch’s reputation is well-established and trustworthy. The clear winner is Stayntouch.

How Much Do Innfinity and Stayntouch Cost?

Innfinity does not publicly disclose pricing, suggesting a customized quote is necessary. Stayntouch charges a base price of $800 per month, with no additional implementation or per-room fees, providing straightforward cost expectations. For hotels seeking predictable expenses, Stayntouch’s transparent pricing makes budgeting easier. Without concrete data from Innfinity, the cost advantage goes to Stayntouch.

What Type of Hotel Should Use Innfinity?

• Hotels that operate in multiple industries beyond hospitality, such as oil & gas or corporate travel, and need an integrated platform.
• Large enterprises with complex, multi-industry management needs willing to invest in a customized, potentially less hotel-focused solution.
• Workforce housing or remote accommodation properties requiring specialized operational tools.
• Hotels with existing, long-term relationships with Innfinity or those seeking a legacy system with broad industry experience.
• Not ideal if your hotel needs quick implementation, modern integrations, or a user-friendly interface.

What Type of Hotel Should Use Stayntouch?

• Boutique, independent, or small to mid-sized hotels seeking a highly intuitive, cloud-based PMS.
• Multi-property hotel groups looking for centralized management and extensive third-party integrations.
• Hotels prioritizing mobile check-in, guest self-service tools, and contactless operations.
• Properties that want to enhance guest experiences with real-time updates and personalized communication.
• Not ideal if your hotel prefers a legacy system with no recent reviews, or if you seek a system with industry-specific features outside hospitality.

Stayntouch vs Innfinity: The Bottom Line for Hotels

Innfinity offers a broad, industry-agnostic platform with a long history but lacks recent user feedback, which significantly limits confidence in its current capabilities. Stayntouch, by contrast, is a specialized hotel PMS with a strong recent review base, high ratings, extensive features, and a proven track record of supporting modern hotel operations.

If your hotel needs a reliable, easy-to-use system with excellent support and integrations, go with Stayntouch. Its focus on hospitality and recent positive feedback make it the safer, more future-proof choice. Innfinity might be suitable if you require a multi-industry solution and are prepared for a less documented, potentially more complex setup.

For hotels prioritizing operational efficiency, guest experience, and scalability, Stayntouch is the clear leader. Choose Innfinity only if your business has unique, multi-industry needs that are better served by a broad, less hotel-centric platform with a long legacy.