innRoad Booking Engine vs. openROOM:
Which Is Right for You?

The Decision

Choosing between innRoad by innRoad and openROOM for your hotel’s booking engine hinges on your specific needs. innRoad offers a comprehensive property management system that includes a high-converting booking engine, while openROOM focuses solely on maximizing online booking conversions with a sleek, easy-to-use interface. Both solve the core problem of increasing direct bookings, but they diverge significantly in features, support, and market presence.

If your goal is to streamline operations alongside boosting bookings, innRoad’s full-suite offering makes it the logical choice. Conversely, if your priority is a simple, highly effective booking engine with exceptional conversion rates, openROOM might appeal more. But which truly delivers the most value for your hotel?

Is innRoad or openROOM Better for Hotels?

innRoad and openROOM both address the challenge of increasing direct online bookings, but their approaches differ. innRoad combines reservation management, channel distribution, and a booking engine into one platform, making it suitable for hotels that want an all-in-one solution. openROOM, however, specializes solely in delivering a top-tier booking engine designed specifically to maximize conversions.

innRoad’s broader feature set, including multi-currency, multi-lingual support, and a property management system, appeals to hotels seeking operational efficiency. openROOM’s focus on conversion optimization and intuitive design makes it ideal for hotels prioritizing direct bookings without complex management needs. Do you need an all-encompassing property system or a specialized booking engine?

innRoad vs openROOM: Which Should Your Hotel Choose?

If your hotel requires a full property management system with an integrated booking engine, innRoad is the clear choice. Its extensive features—over 32 unique functionalities including channel management, group bookings, and native email marketing—are suited for hotels aiming to streamline operations and increase revenue.

If your primary goal is to improve online booking conversions, especially on your website, openROOM’s higher ease-of-use rating (4.78/5 vs 4.44/5 for innRoad) and superior recent review scores—98% likelihood to recommend vs 88%—make it more compelling. Hotels focused solely on direct online revenue should lean toward openROOM.

Is innRoad or openROOM Easier to Use?

innRoad’s user rating for ease of use is 4.44/5, with some users mentioning glitches and slow loading times that can hamper daily operations. Its onboarding process scores 4.2/5, but some reviews highlight the learning curve and interface issues, especially managing group reservations.

openROOM leads slightly with a 4.78/5 ease-of-use rating and a higher onboarding score of 4.88/5. Recent reviews emphasize its intuitive workflow, fluid communication, and straightforward setup, making staff adoption smoother. Edge: openROOM.

Which Has Better Features: innRoad or openROOM?

innRoad offers a broader set of features—over 32 unique functionalities—including multi-currency, channel management, property management integration, and custom rates. It also provides native email marketing, online support, and PCI compliance, delivering an all-in-one hotel management toolkit.

openROOM specializes in conversion-focused features, with just 3 unique functionalities like loyalty program integration and alternative accommodation recommendations. Its limited feature set is designed solely for maximizing booking success, not operational management. Edge: innRoad.

Which Has Better Customer Support: innRoad or openROOM?

innRoad’s support scores 4.44/5, with users appreciating helpful updates but mentioning occasional slow responses and interface glitches. Some reviews note frustration with support staff not always providing rapid resolutions for technical issues.

openROOM exceeds with a 4.89/5 rating, with reviews highlighting their approachable team and fluid communication. Customers report feeling like partners rather than clients, with ongoing improvements based on feedback. Edge: openROOM.

Which Has More Integrations: innRoad or openROOM?

innRoad boasts 34 verified partners, including property management, accounting, and channel distribution integrations, such as QuickBooks and Revinate. Its extensive partner network supports a wide range of operational needs.

openROOM currently has zero verified integrations, limiting its ability to connect with other hotel systems. This hampers flexibility for hotels that rely on external tools or channels. Edge: innRoad.

Which Do Hoteliers Rate Higher: innRoad or openROOM?

innRoad’s reviews, with 200 total and recent feedback, rate it at 4.68/5 overall, with high marks from independent and branded hotels. Its recent reviews and 88% likelihood to recommend reflect solid satisfaction, especially in operational efficiency.

openROOM, despite only 9 reviews, ranks a perfect 5/5. However, most reviews are older or lack specific hotel segment data, making it harder to gauge satisfaction across property types. Given the more recent, plentiful reviews, innRoad is the stronger performer here. Edge: innRoad.

How Much Do innRoad and openROOM Cost?

innRoad does not publicly disclose pricing details, and its model includes no hidden fees or contracts. It appears to be a tailored solution, likely based on the size and needs of your property.

openROOM charges a flat rate of $400 per month, with no mention of setup or additional fees. Its straightforward pricing favors hotels with a modest budget seeking a dedicated booking engine.

What Type of Hotel Should Use innRoad?

• Hotels that want an all-in-one platform combining booking, channel management, and property management.
• Hotels aiming to boost operational efficiency with automation and detailed reporting.
• Properties that need multi-currency, multi-lingual, or group booking capabilities.
• Hotels with larger portfolios requiring extensive integrations and support.

Not ideal if you only need a simple booking engine without management tools, or if your hotel has minimal operational complexity.

What Type of Hotel Should Use openROOM?

• Hotels focused solely on maximizing online booking conversions, especially on their website.
• Independent hotels or chains seeking a mobile-optimized, highly intuitive booking experience.
• Hotels that prioritize guest experience and direct revenue over operational features.
• Youth hostels or properties with unique booking needs, such as bed selection options.

Not ideal if you need a full property management system or extensive integrations.

innRoad vs openROOM: The Bottom Line for Hotels

innRoad provides a comprehensive property management solution with a powerful booking engine, ideal for hotels seeking operational efficiency and revenue growth. Its extensive features, integrations, and support make it a strong choice for mid-sized to large hotels with complex needs.

openROOM delivers a highly effective, conversion-focused booking engine with excellent ease of use and support ratings. It fits best for hotels that want to maximize direct bookings without the overhead of managing a full PMS.

If your hotel needs an all-encompassing platform, innRoad’s broad feature set and established support make it the better choice. But if your core focus is on increasing online booking success and simplicity, openROOM’s specialization and recent review momentum should sway you.

In conclusion, for most hotels looking for a robust, well-supported solution that can grow with their operations, innRoad’s stronger review presence and feature depth make it the preferable option. If your hotel’s primary goal is a straightforward, high-conversion booking engine, openROOM offers a compelling, modern alternative.