INTELITY Mobile Check-in vs. MyStay Check in:
Which Is Right for You?

The Decision

Choosing between INTELITY Mobile Check-in and MyStay Check-in hinges on your hotel’s specific needs for contactless solutions. Both platforms aim to facilitate seamless guest arrivals, but they differ significantly in features, user feedback, and market presence. Your team must evaluate whether you prioritize a highly customizable, feature-rich system or a straightforward, cost-effective solution.

INTELITY offers a broader array of integrated features, while MyStay emphasizes simplicity and affordability. Which one aligns better with your property’s operational goals and guest expectations?

Is INTELITY or MyStay Better for Hotels?

Both INTELITY and MyStay address the core challenge of contactless check-in—minimizing physical contact and reducing front desk queues. INTELITY’s solution is designed for hotels seeking a comprehensive digital guest management platform, integrating mobile check-in, digital menu, POS, and ID verification. Conversely, MyStay focuses on streamlining check-in and check-out with automation, online payments, and guest communication, making it suitable for properties prioritizing efficiency and lower costs.

While INTELITY’s system provides extensive features, reviews reveal a steeper learning curve and higher implementation complexity. MyStay’s more straightforward approach appeals to hotels needing quick deployment with minimal setup. Are you prepared to invest in a multi-feature platform, or do you prefer a leaner, more direct solution?

Edge: MyStay — more recent reviews and higher total review count (40 vs. 17) make MyStay’s user feedback more current and reliable.

INTELITY vs MyStay: Which Should Your Hotel Choose?

If your hotel needs a deeply integrated, feature-packed contactless check-in solution that can be customized extensively, go with INTELITY. It suits properties that want to embed digital ordering, PMS integration, QR codes, and multi-lingual support into their guest experience.

If your focus is on reducing reception costs, simplifying operations, and ensuring easy onboarding, MyStay is the better fit. It excels for properties that prioritize straightforward contactless check-in, automated communication, and integrated online payments without the complexity of a broader platform.

Hotels with a high volume of tech-savvy guests and complex service needs should lean toward INTELITY. Meanwhile, properties looking for efficiency and ease of use will find MyStay more aligned with their operational goals.

Edge: MyStay — higher recent review count and ratings across the board.

Is INTELITY or MyStay Easier to Use?

INTELITY’s user interface is rated 4.65/5, indicating a smooth experience but with some learning curve due to its extensive features. Onboarding reviews mention good project management, yet some users note the platform’s complexity can require more training.

MyStay’s interface scores slightly higher at 4.91/5, with many users describing it as very simple and intuitive. The onboarding process is praised for being quick, with reviews highlighting ease of setup and immediate impact.

If seamless usability with minimal training is your priority, edge: MyStay.

Which Has Better Features: INTELITY or MyStay?

INTELITY boasts 25 unique features, including digital menu, mobile key, POS integration, in-venue ordering, NFC, document scanning, multi-lingual support, and pre-arrival upselling. These capabilities enable a fully integrated guest experience, ideal for full-service hotels with sophisticated service offerings.

MyStay offers 10 unique features, such as guest segmentation, multi-channel communication, digital payment, and a kiosk option. While less extensive, these features meet the needs of properties seeking efficiency with straightforward automation.

For hotels seeking a feature-rich environment, edge: INTELITY. For those valuing simplicity and core capabilities, MyStay suffices.

Which Has Better Customer Support: INTELITY or MyStay?

INTELITY’s support scores 4.53/5, with reviews praising dedicated staff and good communication. However, some users mention that support can be slow during busy periods, reflecting the platform’s complexity.

MyStay’s support scores slightly higher at 4.93/5, with reviews emphasizing prompt, helpful assistance and ongoing updates. Users frequently highlight the responsiveness of the support team as a key advantage.

If proactive, quick support influences your decision, edge: MyStay.

Which Has More Integrations: INTELITY or MyStay?

INTELITY connects with 56 verified partners, including major PMS, POS, and system providers like Oracle Hospitality, Mews, and WebRezPro. Its extensive integration network supports complex hotel tech ecosystems.

MyStay integrates with 30 verified partners, including popular systems such as Kwentra, RoomRaccoon, and HotelTime. While fewer, its integrations are sufficient for many mid-sized properties.

For broader system compatibility, edge: INTELITY.

Which Do Hoteliers Rate Higher: INTELITY or MyStay?

Recent reviews illustrate a clear trend: MyStay’s hotel users, primarily in Europe and North America, give higher ratings, particularly for ease of use, support, and value. Reviewers often mention how MyStay’s simplicity benefits their operations, with some noting it’s especially suited for small to mid-sized properties.

INTELITY’s reviews, although positive, are limited and less recent, with some users highlighting the platform’s complexity and the need for more extensive staff training.

For higher hotel ratings and more recent feedback, edge: MyStay.

How Much Do INTELITY and MyStay Cost?

INTELITY does not publicly list pricing, implying a tailored quote based on hotel size and needs, which may include a setup fee and ongoing costs. This often aligns with larger or luxury properties requiring extensive integrations.

MyStay’s base price is $400 per month, with no setup or implementation fees disclosed. Its transparent pricing appeals to smaller properties or those seeking predictable costs.

If budget transparency and straightforward pricing are priorities, edge: MyStay.

What Type of Hotel Should Use INTELITY?

• Hotels that require extensive customization and integration with existing systems.
• Properties with complex service offerings like digital menus, in-venue ordering, and multi-lingual support.
• Large resorts or hotels with multiple outlets seeking a unified platform.
• Hotels aiming for a holistic guest experience beyond check-in.

Not ideal if your hotel prefers simple, quick deployment or has a tight budget.

Not ideal if you want a lightweight solution or are a small property seeking minimum setup.

Edge: INTELITY.

What Type of Hotel Should Use MyStay?

• Hotels prioritizing cost-effective, easy-to-deploy contactless check-in and check-out.
• Properties seeking to reduce reception staffing costs significantly.
• Small to mid-sized hotels and B&Bs aiming for quick onboarding.
• Hotels that want to automate guest communication, payments, and upselling with minimal fuss.

Not ideal if your hotel needs extensive integrations or a complex, multi-layered system.

Not ideal if you require a highly customizable platform with advanced digital ordering.

Edge: MyStay.

The Bottom Line for Hotels

Core difference:
INTELITY offers a robust, feature-rich platform designed for properties seeking deep customization and full-system integration. MyStay provides a straightforward, cost-effective solution emphasizing ease of use and quick deployment.

When to choose INTELITY:
If your hotel needs a comprehensive, scalable platform that integrates digital menus, mobile key, and PMS, and you’re prepared to invest in setup and training, INTELITY is the clear choice. Its extensive feature set is ideal for large resorts, luxury hotels, or properties with multiple outlets.

When to pick MyStay:
For properties focused on reducing costs, simplifying operations, and providing a seamless contactless experience without heavy customization, MyStay is better. Its transparent pricing, ease of setup, and high hotel ratings make it a practical option for small to mid-sized hotels.

Final recommendation:
If your primary goal is a reliable, well-supported, and current contactless check-in solution, MyStay’s superior recent reviews and higher overall ratings make it the safer, more immediate choice. However, if your hotel’s vision includes extensive digital services and complex integrations, investing in INTELITY’s platform could be more beneficial long-term.