INTELITY Mobile Check-in

Ranked 8 (out of 51) in Contactless Check-in

Contactless Check-in

Enable guests to bypass the front desk with contactless mobile check-in and check-out experience.

Ratings Snapshot

Certificate of Excellence
Read 18 reviews
96%
Recommend
HTR Score icon
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #8 out of 51 in Contactless Check-in

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.3/5
Customer Support
4.6/5
Verified Customer Support

INTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Boutiques 5 verified reviews
    96%
  • Resorts 5 verified reviews
    94%
  • Casinos 3 verified reviews
    93%
  • Vacation Rentals & Villas 1 verified reviews
    100%
  • Branded Hotels 1 verified reviews
    100%
  • Luxury Hotels 1 verified reviews
    100%
  • Limited Service & Budget Hotels 1 verified reviews
    100%

INTELITY Mobile Check-in Overview

INTELITY Mobile Check-in Overview

Offer your guests the convenience of checking in wherever they are through their mobile devices with our customizable mobile app. With mobile check-in, guests can skip the front desk and head straight to the comfort of their rooms. Check-in flow can be customized to your needs including selecting ID verification methods, payment capabilities, and more. In addition to mobile check-in, the INTELITY ...

About INTELITY View website

Founded in 2008 | Headquarters in Orlando United States | 88 employees

INTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one mobile-first, fully-integrated...

Other Products by INTELITY

1/2

Integrates with

  • Property Management Systems
  • Hotel Management Software
  • Mobile Key & Keyless Entry
Browse integrations (8 verified)

What customers love about INTELITY Mobile Check-in

Like 96% recommend

Director of Guest Experience | Technology from Boutiques

After a great deal of research - we landed on Intelity as a partner to enhance our overall guest experience. We utilize their mobile app, mobile key, mobile check-in and Digital Dining platforms. As a tech-forward inde...

Director of Operations from Vacation Rentals & Villas

The team at Intelity has been the highlight and the best surprise. We knew we were getting a great product with what they offer, the overall functionality, and the flexibility it grants our operation. The surprise in i...

Manager from Other

Intelity allows us to transform and digitize our hotel allowing for seamless guest experience and also automates processes on the backend. Our sales rep George was great to work with - very helpful and prompt replies to ...

Head of IT from Branded Hotels

- The Intelity solutioning team is very helpful and patient in listening to the requirements and going the extra mile to ensure the requirements being delivered are in line with expectations. - The solution has just be...

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Expert Q&A and Partner Recommendations

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Clients & references

References & testimonials

Testimonial avatar
INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.
Micarl Hill SVP of Brand Development at the

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • United Kingdom
  • South Africa

18 Verified INTELITY Reviews

Likelihood to Recommend
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December 16, 2021

INTELITY Mobile Check-in Review: Excellent System Integration and Digital Enablement for guests

CIO from Casinos in Las Vegas (United States of America)

Recommend 9/10
Full blue star
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Half blue star

What do you like most?

Intelity is a key component in our integrated guest experience allowing us to provide technology in-room as well as via mobile devices. We look forward to building more features on their platform.

What do you dislike or think could be improved?

GEMS backend access for our operational teams so we are not as reliant on their support staff to manage any issues that arise.

Customer Support
4
Ease of Use
4
Value for money
5
Implementation
5

December 13, 2021

INTELITY Mobile Check-in Review: Exceptional Service

Applications Administrator from Resorts in Ocala (United States of America)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest ex...

What do you dislike or think could be improved?

Would like to have the mobile dining APP have a direct pay with Credit Card feature. Would also like more functionality with User management in GEMS. Deleting Users and Activating them directly from porta...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

December 10, 2021

INTELITY Mobile Check-in Review: Patience and Attention to Details

Director of Operations from Boutiques in Toronto (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have - Great attention to detail and patience from staff makes the whole pro...

What do you dislike or think could be improved?

I can't think of any improvement is needed at this time. Any questions or concerns were always answered/resolved at our hotel.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 10, 2021

INTELITY Mobile Check-in Review: The Most Patient Team !

General Manager from Boutiques in Toronto (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Janice White and her team have been very amazingly patient. Implementing our Intelity apps during a pandemic with reduced resources on our end has been challenging to say the least. Whenever we had to ...

What do you dislike or think could be improved?

- GEMS is being updated now and we have seen the new features. - We're anxious to see if fully released, as we are new to this platform. - Being able to train our team on the new version would be great ...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 09, 2021

INTELITY Mobile Check-in Review: Good Cooperation

Operations Director from Casinos in New Cumberland (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

All fine. Good and organized project management. Consideration of operational needs and corresponding customization. Corporate design guides are considered properly.

What do you dislike or think could be improved?

No significant improvements are needed at this time. I don't recall a situation that concerned me. Our communication is good.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 08, 2021

INTELITY Mobile Check-in Review: Enhancing the Guest Experience

IT Manager from Resorts in Honolulu (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Hotel content delivered in an easy to use graphical interface. Eliminates the paper compendium, saves money. Changes to the content done "on the fly". Improves efficiency through real-time notification...

What do you dislike or think could be improved?

Technical support during and post installation. Communication with Intelity Team outside of the weekly status meetings. Google Developer Account difficult to establish.

Customer Support
3
Ease of Use
5
Value for money
4
Implementation
3

Pricing

Implementation fee
Monthly subscription (/room/month)

Recent News & Content

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Resources & reports

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Popular INTELITY Mobile Check-in Integrations

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