Ratings Snapshot
96%
Recommend
#8
Popularity index
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #8 out of 51 in Contactless Check-in
Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.3/5
Customer Support
4.6/5
Verified Customer Support
INTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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INTELITY Mobile Check-in Overview
INTELITY Mobile Check-in Overview
Offer your guests the convenience of checking in wherever they are through their mobile devices with our customizable mobile app. With mobile check-in, guests can skip the front desk and head straight to the comfort of their rooms. Check-in flow can be customized to your needs including selecting ID verification methods, payment capabilities, and more. In addition to mobile check-in, the INTELITY ...
About INTELITY View website
Founded in 2008 | Headquarters in Orlando United States | 88 employeesINTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one mobile-first, fully-integrated...
Other Products by INTELITY
1/2
Integrates with
- Property Management Systems
- Hotel Management Software
- Mobile Key & Keyless Entry
Need a custom integration?
What customers love about INTELITY Mobile Check-in
96% recommend
Director of Operations from Vacation Rentals & Villas
The team at Intelity has been the highlight and the best surprise. We knew we were getting a great product with what they offer, the overall functionality, and the flexibility it grants our operation. The surprise in i...
Manager from Other
Intelity allows us to transform and digitize our hotel allowing for seamless guest experience and also automates processes on the backend. Our sales rep George was great to work with - very helpful and prompt replies to ...
Head of IT from Branded Hotels
- The Intelity solutioning team is very helpful and patient in listening to the requirements and going the extra mile to ensure the requirements being delivered are in line with expectations. - The solution has just be...
Expert Q&A and Partner Recommendations
INTELITY hasn’t been recommended by any experts or partners yet
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Recommended by
Features
Want to go behind the scenes and see how INTELITY Mobile Check-in works?
Clients & references
References & testimonials
INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.
Featured partners
Case studies
- Fairmont Miramar Pivots to Digital Experience During
- Branded Hotels
Awards & Certifications
Active Markets
MARKETS SERVED
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Canada
- United Kingdom
- South Africa
December 16, 2021
INTELITY Mobile Check-in Review: Excellent System Integration and Digital Enablement for guests
CIO from Casinos in Las Vegas (United States of America)
Recommend
9/10
What do you like most?
Intelity is a key component in our integrated guest experience allowing us to provide technology in-room as well as via mobile devices. We look forward to building more features on their platform.
What do you dislike or think could be improved?
GEMS backend access for our operational teams so we are not as reliant on their support staff to manage any issues that arise.
Customer Support
4
Ease of Use
4
Value for money
5
Implementation
5
December 13, 2021
INTELITY Mobile Check-in Review: Exceptional Service
Applications Administrator from Resorts in Ocala (United States of America)
Recommend
10/10
What do you like most?
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest ex...
What do you dislike or think could be improved?
Would like to have the mobile dining APP have a direct pay with Credit Card feature. Would also like more functionality with User management in GEMS. Deleting Users and Activating them directly from porta...
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
December 10, 2021
INTELITY Mobile Check-in Review: Patience and Attention to Details
Director of Operations from Boutiques in Toronto (Canada)
Recommend
10/10
What do you like most?
- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have - Great attention to detail and patience from staff makes the whole pro...
What do you dislike or think could be improved?
I can't think of any improvement is needed at this time. Any questions or concerns were always answered/resolved at our hotel.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
December 10, 2021
INTELITY Mobile Check-in Review: The Most Patient Team !
General Manager from Boutiques in Toronto (Canada)
Recommend
10/10
What do you like most?
Janice White and her team have been very amazingly patient. Implementing our Intelity apps during a pandemic with reduced resources on our end has been challenging to say the least. Whenever we had to ...
What do you dislike or think could be improved?
- GEMS is being updated now and we have seen the new features. - We're anxious to see if fully released, as we are new to this platform. - Being able to train our team on the new version would be great ...
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
December 09, 2021
INTELITY Mobile Check-in Review: Good Cooperation
Operations Director from Casinos in New Cumberland (United States of America)
Recommend
9/10
What do you like most?
All fine. Good and organized project management. Consideration of operational needs and corresponding customization. Corporate design guides are considered properly.
What do you dislike or think could be improved?
No significant improvements are needed at this time. I don't recall a situation that concerned me. Our communication is good.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
December 08, 2021
INTELITY Mobile Check-in Review: Enhancing the Guest Experience
IT Manager from Resorts in Honolulu (United States of America)
Recommend
8/10
What do you like most?
Hotel content delivered in an easy to use graphical interface. Eliminates the paper compendium, saves money. Changes to the content done "on the fly". Improves efficiency through real-time notification...
What do you dislike or think could be improved?
Technical support during and post installation. Communication with Intelity Team outside of the weekly status meetings. Google Developer Account difficult to establish.
Customer Support
3
Ease of Use
5
Value for money
4
Implementation
3
Pricing
Implementation fee
Monthly subscription (/room/month)
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Director of Guest Experience | Technology from Boutiques
After a great deal of research - we landed on Intelity as a partner to enhance our overall guest experience. We utilize their mobile app, mobile key, mobile check-in and Digital Dining platforms. As a tech-forward inde...