INTELITY Mobile Check-in
4.7 (19 REVIEWS)
HT Score
unranked
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Sal, Brendan, Josh + 9 more experts recommend INTELITY
Read RecommendationsINTELITY Mobile Check-in
Unranked in Contactless Check-in
Enable guests to bypass the front desk with contactless check-in.
91% recommended by 82 hotels
Beverly Hilton, Dream Hotels, Yotel & 79 others
More than 50% of INTELITY’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, INTELITY Mobile Check-in is the #3 most trending product in the Contactless Check-in category (out of 68) and the #217 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreINTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About INTELITY Mobile Check-in
Founded in 2013 | Headquarters in California (United States) | 65 employees
Our contactless check-in gives your guests the convenience and flexibility to check-in before they arrive on your property. Our full flow mobile check-in is equipped with ID capture and verification, ensuring a seamless, contactless experience. Easily reduce front desk wait times and digitally collect the information you need from your guest.
Leveraging more than 100 integrations with the top PMS, POS, room controls, and ticketing providers, our platform makes it easy to incorporate guest experience technology directly within your existing technology stack.
Capabilities
Per-Arrival Mobile Check-In
Per-Arrival Mobile Check-In
Give your guests the convenience and flexibility to check-in before they arrive on your property. Our full flow mobile check-in is equipped with ID capture and verification, ensuring a seamless, contactless experience. Easily reduce front desk wait times and digitally collect the information you need from your guest.
Full Mobile Check-In & Check-Out
Full Mobile Check-In & Check-Out
Enable guests to bypass the front desk and head straight to their rooms for a streamlined and contactless mobile check-in and check-out experience.
ID Capture & Verification
ID Capture & Verification
Need your guest’s ID on file as part of your check-in flow? No problem. With ID capture, guests can use their phone’s camera to take a photo of their ID and submit it directly through your app to your supported PMS.
Multi-Key & Shared Key
Multi-Key & Shared Key
Give guests the convenience of sharing mobile keys with fellow travelers. Keys are monitored and can be easily revoked or reset by either the guest or your staff, ensuring room access stays in the right hands.
API Available for Existing Apps
API Available for Existing Apps
Get the guest experience features you want on the app you have, powered by our platform API. Hotels can remain competitive in today’s digital age without needing to start at the beginning. Like a blank canvas, we can provide the color you need to elevate your digital guest experience offerings.
A Fully Integrated Guest Experience
A Fully Integrated Guest Experience
Leveraging more than 100 integrations with the top PMS, POS, room controls, and ticketing providers, our platform makes it easy to incorporate guest experience technology directly within your existing technology stack. Unlock the digital experience for your guests on the mobile app or in-room tablet, while connecting your staff’s operations seamlessly.
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
Available Add-ons & Modules
Guest Experience Management System
Staff Collaboration Tools
Our staff operation tool automates and streamline daily operations, manage incremental revenue streams, aids in elevating the guest experience, and more – all from a single dashboard. Resolve customer complaints quickly, schedule preventative maintenance, receive guest feedback instantaneously, and manage all of your mobile and in-room content in real-time.
Leveraging 100+ integrations with top PMS, POS, room controls, and ticketing providers, we make it easy to incorporate technology directly within your existing technology stack.
Fully Native Mobile Apps
Hotel Guest Apps
Our branded mobile app puts your hotel and all its amenities in your guests’ hands. Your guests can engage with your hotel from anywhere. Available on iOS, Android, or web browser, our branded mobile app includes White-label apps for individual properties, Multi-property, brand apps, and Mobile API.
Mobile Key
Mobile Key & Keyless Entry
Provide guests with a contactless, safe, and secure solution to access their rooms and public areas. As part of mobile check-in or as a standalone feature, certified integrations with leading PMS and BLE lock systems make our mobile key a safe, reliable option for keyless entry to access control for guests.
Pricing
Pricing Available By Request
INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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References
"INTELITY’s technology easily integrates with our other tech partners and offers the broadest range of features on the market."
John Dinius
General Manager @
Sycuan Casino Resort
"In our ‘always on’ business, it is really important that our technology provides a frictionless connection between guest and staff, which is why we chose to implement the INTELITY platform."
Amanda Silacci
Guest Service Manager @
Black Oak Casino Resort
"Placing the right offer in front of the right guest at the perfect moment is extremely important to our marketing team. The INTELITY platform gives us the ability to target our promotions based on guest preferences, rate codes, and more."
Daniella Gallego
Director of Marketing @
Dream Hollywood
"At YOTEL it is important to us to make the customer journey as seamless as possible...It is for that reason that we will be introducing INTELITY as a brand standard across all YOTEL properties."
Hubert Viriot
CEO @
YOTEL San Francisco
"INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials."
Micarl Hill
SVP of Brand Development @
Forbes Travel Guide
Featured Customers
Popularity by Segment
Size
1 | X-Small (1-9 room)
1 | Small (10-24 room)
12 | Medium (25-74 room)
43 | Large (75-199 room)
28 | X-Large (200+ room)
Country
71 | United States of America
5 | Canada
5 | United Kingdom
3 | Saint Lucia
2 | Mexico
2 | Australia
1 | Brazil
1 | Maldives
1 | Jamaica
1 | Spain
1 | Vietnam
1 | Kuwait
1 | South Africa
1 | Greece
1 | French Polynesia
Type
48 | Luxury Hotels
40 | Resorts
32 | Boutiques
12 | Casinos
9 | Branded Hotels
6 | Bed & Breakfast & Inns
5 | City Center Hotels
5 | RV Parks & Campgrounds
4 | Limited Service & Budget Hotels
1 | Extended Stay & Serviced Apartments
1 | Vacation Rentals & Villas
Region
78 | North America
7 | Europe
4 | Central America
3 | Oceania
2 | Asia Pacific
1 | Middle East
1 | South America
1 | Africa
Category
62 | In-Room Hotel Tablets
59 | Hotel Guest Apps
39 | Mobile Key & Keyless Entry
31 | Staff Collaboration Tools
23 | Guest Messaging Software
19 | Contactless Check-in
2 | Hospitality TV
More Products by INTELITY
Hotelier Rating
8
Good Experience
Reservation Manager from 500+ room Luxury Hotel in Rancho Palos Verdes (United States of America)
Verified
3 months ago
I most appreciate the customization of Revinate. You can adjust the data information to provide exactly what you are seeking. It has improved reputation through use of lead reminders and template emails. It assists to collect guest information for simplified tracking and future campaigns. You can directly adjust areas of the GEMs and the ap...
United States of America
United States of America
Reservation Manager
X-Large Hotel
9
Excellent System Integration and Digital Enablement for guests
CIO from 500+ room Casino in Las Vegas (United States of America)
Verified
2 years ago
Intelity is a key component in our integrated guest experience allowing us to provide technology in-room as well as via mobile devices. We look forward to building more features on their platform.
United States of America
United States of America
CIO
X-Large Hotel
10
Exceptional Service
Applications Administrator from 500+ room Resort in Ocala (United States of America)
Verified
2 years ago
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest experience.
United States of America
United States of America
Applications Administrator
X-Large Hotel
10
The Most Patient Team !
General Manager from 100 to 199 room Boutique in Toronto (Canada)
Verified
2 years ago
Janice White and her team have been very amazingly patient.
Implementing our Intelity apps during a pandemic with reduced resources on our end has been challenging to say the least.
Whenever we had to time to work on issues, the team was always there and ready for us.
Canada
Canada
General Manager
Large Hotel
10
Patience and Attention to Details
Director of Operations from 100 to 199 room Boutique in Toronto (Canada)
Verified
2 years ago
- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have
- Great attention to detail and patience from staff makes the whole process of working with Intelity enjoyable
Canada
Canada
Director of Operations
Large Hotel
9
Good Cooperation
Operations Director from 200 to 499 room Casino in New Cumberland (United States of America)
Verified
2 years ago
All fine. Good and organized project management. Consideration of operational needs and corresponding customization. Corporate design guides are considered properly.
United States of America
United States of America
Operations Director
X-Large Hotel
10
Effortlessly
Group Rooms Operations Manager from 500+ room Casino in Southbroom (South Africa)
Verified
2 years ago
User friendly for both guest and staff. The product is easy to use. Guest enjoy being able to check-in online, use their mobile key to gain access to their rooms.
South Africa
South Africa
Group Rooms Operations Manager
X-Large Hotel
8
Enhancing the Guest Experience
IT Manager from 200 to 499 room Resort in Honolulu (United States of America)
Verified
2 years ago
Hotel content delivered in an easy to use graphical interface.
Eliminates the paper compendium, saves money.
Changes to the content done "on the fly".
Improves efficiency through real-time notification of guest requests.
Integration to many systems.
Weekly status meetings.
United States of America
United States of America
IT Manager
X-Large Hotel
10
Great mobile solution to assist in improving guest experience.
Senior IT Director from 200 to 499 room Resort in Horseshoe Bay (United States of America)
Verified
2 years ago
Being able to integrate multiple systems and creating a seamless mobile app for our guest. Having one mobile application and not requiring our guest and members to download multiple apps.
United States of America
United States of America
Senior IT Director
X-Large Hotel
9
Excellent Tech Tools to provide great service
General Manager from 100 to 199 room Luxury Hotel in Charlottesville (United States of America)
Verified
2 years ago
- Intuitive GEMS system for team member management
- Keyless entry works great
- Tablet + Mobile option works well for pushing messages to guests
- Ability to cross-sell Resort experiences is fantastic
- Many options can be controlled and done through the tablet or mobile (key, ordering, service requests, messaging, etc).
United States of America
United States of America
General Manager
Large Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.
Showing all answers to: "What does this product or service do well?"
Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.
Intelity's Smart-room tablets give guests incredibly easy access to the proeprties services and amenities all while enjoying the comfort and privacy of their guest sutie. guests are able to request hotel or local info, services and treatments, or book reservation with popular attractions onsite or locally
Intelity provides a customizable solution for hotels that resonates with hotel operators and their guests. Working with them as a partner has been productive and we've enjoyed the collaboration between our teams.
Intelity delivers a great looking and reliable piece of hardware in their in-room tablets.
They've been able to execute a simple, yet elegant UI/UX to help guests easily navigate between hotel services and quality content - like music, podcasts, radio, and news --to ensure a great in-room experience. We're thrilled to offer iHeartRadio content to travels using Intelity products to improve their in-room experience.
Intelity's Solution with all the functions options works very well and their many integrations to all major PMS vendors make this a easy to use solution.
The mobile app solution offer all typical required functions around Guest Check-in and Check out fetatures-
Question:
What differentiates this product or service from the competition?
Answer:
Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.
Showing all answers to: "What differentiates this product or service from the competition?"
Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.
hundreds of integrative options with intelity means that hotels can feel confident that operations can be run efficiently through Intelity's applications.
more than just a smart room tablet, intelity has mobile key, checkin/out, guest messaging, and other intuitive options to ensure guest stay is as efficient as possible.
White label customization is sought after but hyper-personalization is hard to develop and maintain--Intelity has mastered this and provides an excellent solution that fits the needs of boutique properties, luxury hotels and resorts, and casinos.
Intelity has been a great partner and distribution platform for our content. They have a reliable product, great partner communication, and care deeply about delivering quality content that improves the guest experience.
All integration options
The In-app ID card validation
Many options to combine mobile app features with Kiosk self-check-in options
Their global sales and support team make this a very good option if you have a global presence.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.
I always want to ensure that hoteliers are considering all their options when it comes to providing the best guest experience possible. Leveraging new intuitive features that Intelity offers are part of the everyday normalcy for guests accessing information on a digital scale.
As mobile check-in continues to be sought after by guests and a desirable way to improve operational efficiency at the front desk, make sure to ask Intelity about their ability to verify guests identity and age. Staying in compliance and knowing who your guests are before enabling them to skip the front desk is pivotal to trust, safety, and success.
Intelity team cares deeply about their products, services, and their partners. They are great communicators, deliver on their commitments, and make the in-room experience feel seamless and intuitive to the hotel guest.
A very good flexible Solution with a lot of and add-ons and customized options if you are looking at vendors that can provide Kiosk Check-in/Check-Out features. They also provide mobile apps that have options for Mobile Check-in/Check-Out with option to handle mobile keys and ID verifications.
Recommended by
Sal Capizzi
Director of Marketing
@
Book4Time
Brendan Green
Brendan Green
@
Partnerships Manager
Josh Binder
Director of Partnerships
@
Incode Technologies
Jessica Jerrick
EVP, Digital Distribution & Platform Partnerships
@
iHeartMedia, Inc
Stig Lagerstedt
Vice President Hospitality Solutions
@
Assa Abloy Global Solutions
Sal Capizzi
Director of Marketing
@
Book4Time
Brendan Green
Brendan Green
@
Partnerships Manager
Josh Binder
Director of Partnerships
@
Incode Technologies
Jessica Jerrick
EVP, Digital Distribution & Platform Partnerships
@
iHeartMedia, Inc
Stig Lagerstedt
Vice President Hospitality Solutions
@
Assa Abloy Global Solutions
Josh Binder
Director of Business Development
@
Nuvola
Bob Winter
OEM Account Manager
@
Lenovo
Jessica Jerrick
EVP, Digital Distribution & Platform Partnerships
@
iHeartMedia | iHeartRadio
Shiv Sundar
COO
@
Esper
Stig Lagerstedt
VP of Hospitality Solutions
@
ASSA ABLOY Global Solutions
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
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Support
Verified Support
INTELITY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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