Dgstay vs. IRIS:
Which Is Right for You?

The Decision

Choosing between Dgstay by Dgstay and IRIS by IRIS Systems hinges on your hotel's specific needs for mobile ordering and guest communication. Both address the critical challenge of streamlining service delivery, but their approaches differ: Dgstay focuses on centralized guest requests and digital communication, while IRIS emphasizes contactless F&B ordering and comprehensive guest engagement. Your decision should consider your hotel’s operational priorities and technological environment.

Dgstay has a smaller review base with only 27 reviews, but they are recent and highly positive, especially in ease of use and support. IRIS, with 37 reviews, offers a broader feature set and a slightly higher overall rating. Do you prioritize a more established platform with a rich feature library, or a streamlined, user-friendly tool with recent positive feedback?

Is Dgstay or IRIS Systems Better for Hotels?

Dgstay is ideal if your hotel needs a straightforward, easy-to-implement digital communication platform that enhances internal guest requests and reduces paper costs. It fits well with hotels seeking rapid deployment, high user satisfaction, and an emphasis on guest communication rather than extensive F&B features.

IRIS is better suited for hotels aiming to boost F&B revenue through contactless ordering, with features like digital menus, in-room ordering, and integrations with POS and PMS systems. If your hotel wants a platform that enhances restaurant and in-room dining experiences and supports multi-channel engagement, IRIS is the clearer choice.

In summary, if your priority is simple, fast-to-setup communication with high guest satisfaction, go with Dgstay. For hotels focusing on F&B sales growth and tech integration, IRIS offers a more comprehensive solution. Which aligns better with your hotel’s strategic goals?

Is Dgstay or IRIS Systems Easier to Use?

Dgstay boasts a very high ease-of-use rating of 4.93/5, with recent reviews praising its intuitive interface, quick setup, and minimal training requirements. Users mention its attractive design and straightforward request management, making staff adoption smooth.

IRIS scores 4.62/5, with reviews highlighting its user-friendly navigation and effective onboarding process. However, some users note that system synchronization and menu management can sometimes be slow, slightly impacting operational efficiency.

Edge: Dgstay.

Which Has Better Features: Dgstay or IRIS Systems?

IRIS offers a significantly broader feature set with 22 unique functionalities, including digital directories, menus, house-keeping requests, POS and PMS integrations, multi-lingual support, and in-room dining. These features enable a more versatile guest experience and operational automation.

Dgstay provides core communication features, centralizing requests and improving operational flow, but does not include the extensive functionalities found in IRIS. Its focus remains on simplifying guest request management and digital communication.

Edge: IRIS Systems.

Which Has Better Customer Support: Dgstay or IRIS Systems?

Dgstay earns a higher support rating of 4.96/5, with recent reviews praising rapid response times, helpful onboarding, and proactive updates. Guests and staff alike highlight the support team’s professionalism and quick issue resolution.

IRIS scores 4.73/5, with users appreciating their onboarding support and responsiveness. However, some reviews mention the need for better documentation and occasional delays in troubleshooting, though support remains strong overall.

Edge: Dgstay.

Which Has More Integrations: Dgstay or IRIS Systems?

IRIS outpaces Dgstay with 17 verified integration partners, including major POS, PMS, and third-party service providers like Oracle Hospitality, Amadeus, and Vingcard. These integrations facilitate advanced automation and data synchronization.

Dgstay has only 3 verified partners, including hotelkit and Mews, with fewer options for seamless system connectivity. Its integrations are more limited but sufficient for basic request and communication needs.

Edge: IRIS Systems.

Which Do Hoteliers Rate Higher: Dgstay or IRIS Systems?

IRIS has a slightly higher overall rating of 80.56 compared to Dgstay’s 78.29, driven by its broader feature set and recent reviews. Hotel segments such as small independents and boutique hotels favor IRIS, citing its modern interface and revenue impact.

Dgstay is favored by hotels prioritizing simple communication tools, especially in branded and city-center properties. With only 27 reviews, Dgstay's rating is less robust but still highly positive.

Edge: IRIS Systems.

How Much Do Dgstay and IRIS Systems Cost?

Both platforms do not publicly disclose fixed pricing models, but they specify no implementation or monthly fees, suggesting a SaaS approach with custom quotes. Pricing likely depends on the size and needs of your property.

Since detailed costs are unavailable, consider this a factor for direct inquiry; both platforms aim to provide good ROI without hidden fees.

What Type of Hotel Should Use Dgstay?

• Hotels seeking a quick, easy-to-implement communication platform.
• Hotels focused on reducing paper costs and streamlining request management.
• Hotels with a high emphasis on guest communication rather than extensive F&B offerings.
• Hotels wanting a solution with high support satisfaction and ease of onboarding.

Not ideal if your hotel requires complex F&B integrations, extensive digital menus, or in-room ordering capabilities.

What Type of Hotel Should Use IRIS Systems?

• Hotels aiming to increase F&B revenue through contactless, mobile ordering.
• Hotels needing integration with POS and PMS systems for automation and efficiency.
• Hotels looking for a comprehensive guest engagement platform, including digital directories and multi-channel support.
• Hotels that prioritize technological sophistication and extensive feature options.

Not ideal if your hotel prefers a simple, request-focused platform or has limited staff capacity for system management.

The Bottom Line for Hotels: Dgstay or IRIS Systems?

Dgstay excels as a straightforward, well-supported platform that simplifies guest request communication, especially for hotels seeking quick deployment and high user satisfaction. It’s best suited for hotels prioritizing operational simplicity and sustainability.

IRIS offers a broader feature set, especially around F&B and guest engagement, and boasts more integrations. It’s ideal for hotels that want to leverage contactless ordering to boost revenue and enhance the guest experience with digital menus, in-room ordering, and rich integrations.

If your hotel’s main goal is improving guest communication with minimal complexity, go with Dgstay. If your focus is on revenue growth through F&B and comprehensive digital guest services, IRIS is the superior choice.