IRIS

4.9 (36 REVIEWS)

HTR Score icon
HT Score  
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

The future of online F&B ordering - drives revenue, saves time and enhances the guest experience

IRIS Systems is popular in United States of America with 17 hoteliers leaving an average rating of 97%.

Bell avatar Bell - AI powered product analyst

I analyzed all of IRIS Systems’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like IRIS's mobile dining platform for its user-friendly interface and seamless integration with POS systems, which collectively boost both revenue and guest satisfaction. Multifunctional and intuitive, it enables smooth menu management and effortless guest ordering from any device. Customers highly appreciate the responsive customer support, especially during onboarding, though some note that system synchronization and temporary item removal could be improved. This makes IRIS a strong contender for hotels aiming to streamline operations, enhance guest experiences, and increase revenue.

What Types of Hotels IRIS Systems is Popular For

Size

3 | X-Small (1-9 room)

1 | Small (10-24 room)

2 | Mid-Sized (25-74 room)

5 | Large (75-199 room)

25 | X-Large (200+ room)

Country

17 | United States of America

3 | United Arab Emirates

2 | Jordan

2 | Australia

2 | Germany

1 | Indonesia

1 | Netherlands

1 | Qatar

1 | Italy

1 | Spain

1 | United Kingdom

1 | Vietnam

1 | Thailand

Type

22 | Luxury Hotels

17 | Branded Hotels

13 | Boutiques

12 | City Center Hotels

10 | Resorts

8 | Bed & Breakfast & Inns

8 | Airport/Conference Hotels

4 | Limited Service & Budget Hotels

3 | Hostels

3 | RV Parks & Campgrounds

1 | Extended Stay & Serviced Apartments

Region

17 | North America

6 | Europe

6 | Middle East

3 | Asia Pacific

2 | Oceania

Category

36 | Mobile Ordering & Room Service

What is IRIS Systems?

Founded in 2006 | Headquarters in London (United Kingdom) | 61 employees
IRIS is a highly intuitive mobile dining platform designed specifically for the hospitality industry. Ideal for both independent hotels and chains, it seamlessly integrates with existing Point of Sale (POS) systems and Property Management Systems (PMS). This contactless mobile ordering solution allows guests to browse, order, and pay from their own devices, enhancing convenience and satisfaction. By streamlining menu management and guest ordering processes, IRIS significantly boosts F&B revenue and reduces staff workload. The platform also includes a Guest Directory and Digital Concierge, providing a comprehensive, one-stop guest experience solution.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of IRIS Systems products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by IRIS Systems

FAQs

IRIS Alternatives

Not sure if IRIS Systems is right for your hotel? Here are similar Mobile Ordering & Room Service vendors that could be a good fit for your hotel:

Capabilities

Onboarding & implementation

Guest journey

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Available Add-ons & Modules

Guest App

Hotel Guest Apps
Provides a set of highly-configurable modules allowing hotels to provide outstanding digital experiences to their guests and staff.

INCLUDED

Guest Room Tablets

In-Room Hotel Tablets
Each device is paired to a room in your hotel, so when your guest checks in, the device is automatically updated to their language to greet them as they arrive.

INCLUDED

Service Requests

Staff Collaboration Tools
IRIS® mobile concierge service requests prevent any miscommunication or language barrier for international guests, as well as increase guest satisfaction and boost revenue for hotels.

INCLUDED

In-Stay Feedback

Guest Survey Software
Capture and resolve any in-stay issues before guests leave negative reviews.

INCLUDED

Tips & Gratuity

Digital Tipping Solutions
Enable guests to tip via their mobile device with contactless payment methods via mobile app or web.

INCLUDED

Mobile Key

Hotel Keyless Entry Systems
Card-less room entry via web app or mobile app.

INCLUDED

Guest Directory

IRIS guest directory enables hotels to keep on top of the up-to-date information for their guests without endless reprint hassle from the staff.

INCLUDED

IRIS Systems Reviews Summary

4.9
Excellent
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, IRIS is the #3 most trending product in the Mobile Ordering & Room Service category (out of 49) and the #166 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

IRIS Systems’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
83 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

IRIS Systems Pricing

Pricing Available By Request

IRIS Systems has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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IRIS Systems Reviews

Hotelier Rating

Excellent
33
Very Good
1
Average
1
Poor
0
Terrible
1

Property Size

  • X-Small (3)
  • Small (1)
  • Mid-Sized (2)
  • Large (5)
  • X-Large (25)

Country

  • United States of America
    United States of America
    (17)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Jordan
    Jordan
    (2)
  • Australia
    Australia
    (2)
  • Germany
    Germany
    (2)
  • Indonesia
    Indonesia
    (1)
  • Netherlands
    Netherlands
    (1)
  • Qatar
    Qatar
    (1)
  • Italy
    Italy
    (1)
  • Spain
    Spain
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Vietnam
    Vietnam
    (1)
  • Thailand
    Thailand
    (1)

Region

  • North America
    North America
    (17)
  • Europe
    Europe
    (6)
  • Asia Pacific
    Asia Pacific
    (3)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (6)
10

Westchester Marriott (HEI Hotels & Resorts)- IRIS mobile dining

Director Of Room Operations from 200 to 499 room Branded Hotel in Tarrytown (United States of America)

Verified
3 months ago
Kate was very easy to work with and did an amazing job guiding me through the process. She provided good insight and statistics to support the content being discussed and placed into the case study. It was a simple, effective and produced a very nice result.
Country United States of America
Director Of Room Operations
X-Large Hotel
10

Mobile Dining with Room service

IRD General Manager from 1 to 4 room Branded Hotel in Bangkok (Thailand)

Verified
3 months ago
Easy to order, visible to all guests 100%No issues with delay service at all, decrease mistakes from operator and can provide enough information with guest.
Country Thailand
IRD General Manager
X-Small Hotel
10

Great Experience

Director F&B from 500+ room in Chicago (United States of America)

Verified
6 months ago
All the advising and follow up in order to get things done in time. Catalina was a great pillar to our success during this period of time.
Country United States of America
Director F&B
X-Large Hotel
10

I have personally never worked with Iris before, but with the help of Miguel, everything went smooth, he freed his time for several calls to help us internally, very passionate about what he does and extremely patient on his way of communication.

F&B Manager from 200 to 499 room Boutique in Dana Point (United States of America)

Verified
7 months ago
it seems that it is vert complicated, but once we had the call with Miguel everything seemed very handy which it is
Country United States of America
F&B Manager
X-Large Hotel
10

Easy to deal

Director of Quality & Training from 100 to 199 room Luxury Hotel in Palma de Mallorca (Balearic Islands)

Verified
9 months ago
The process has been easy to execute and I would like to highlight the help of Miguel Angel Gomez and Samuel Hilditch from IRIS, it has been a pleasure to work with them.
Country Balearic Islands
Director of Quality & Training
Large Hotel
10

Great! Catalina answered all my questions!

f&B Ops Manager from 500+ room Branded Hotel in Boston (United States of America)

Verified
10 months ago
She had a great attitude and made the process enjoyable! When we started launching our Bar 10 Mobile Dining outlet, this was just as easy.
Country United States of America
f&B Ops Manager
X-Large Hotel
10

iRiS Mobile Dining - Sheraton Grand, Sydney

Restaurant & Bar Manager from 500+ room City Center Hotel in Sydney (Australia)

Verified
12 months ago
Great on-boarding experience with Catalina, customer UX is simple and easy to navigate. Menu import is straight forward with the sections and categories.
Country Australia
Restaurant & Bar Manager
X-Large Hotel
10

Perfect

F&B Cost controlling from 500+ room City Center Hotel in Munich (Germany)

Verified
12 months ago
Catalina and her colleague were really helpful with all our requests. Above all, they were very professional and friendly. Perfect.
Country Germany
F&B Cost controlling
X-Large Hotel
10

Great Experience

Director of Food & Beverage from 500+ room Bed & Breakfast & Inn in Nha Trang (Vietnam)

Verified
12 months ago
The personalized service & the unlimited support & calls. THe service provided by Miguel Angel as well as his explanations were really good.
Country Vietnam
Director of Food & Beverage
X-Large Hotel
10

Great access/tool to our guests.

Food and Beverage Manager from 200 to 499 room City Center Hotel in Amman (Jordan)

Verified
13 months ago
Marina did such an amazing job and always so helpful. She really is soo helpful to us to navigate the system.
Country Jordan
Food and Beverage Manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Delivers an efficient and convenient means of ordering F&B from the comfort of your own device, in their time, wherever guests may be in the hotel. It helps hoteliers save resources and free up staff time - orders go direct to the kitchen to be processed, improving delivery times and order accuracy. Boosts F&B revenue and drives average guest checks to deliver long term ROI and higher income generation - across your whole property.

Question:

What differentiates this product or service from the competition?

Answer:

IRIS are a fantastic team to work with. Felt like a true collaboration. Direct integration with POS (not database match) -meaning that when you create a digital menu, it pulls in all the data from your POS and create items based on that data. Helps save time and deliver more accuracy/consistency. It enables guests to personalise their order & customise their experience - from adding notes to the chef, filtering the menu according to your allergens/preferences & changing the menu to your own language. Multiple opportunities to drive guest spend - from upsells and complementary items, adding images and descriptions, daily specials and exclusive events -the possibilities are endless

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are considering upgrading your F&B systems, give Marcus and the team a call. All our mutual customers have been very happy with the service they have received from IRIS. Couldn't recommend them highly enough.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Tim Sheard VP Partnerships @ Alliants
RecommendationAvatar
Tim Sheard VP Partnerships @ Alliants
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Support

Unverified

IRIS Systems has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

98%

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