Offer personalized dining experiences to guests and take orders through Duve to drive ancillary revenue.
Popular in Operations
Popular in Revenue Management
Popular in Marketing
Popular in Guest Experience
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
IRIS
4.9 (36 REVIEWS)
Ranked 4 (out of 49) in Mobile Ordering & Room Service
The future of online F&B ordering - drives revenue, saves time and enhances the guest experience
98% recommended by 34 hotels
Bell - AI powered product analyst
I analyzed all of IRIS Systems’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like IRIS's mobile dining platform for its user-friendly interface and seamless integration with POS systems, which collectively boost both revenue and guest satisfaction. Multifunctional and intuitive, it enables smooth menu management and effortless guest ordering from any device. Customers highly appreciate the responsive customer support, especially during onboarding, though some note that system synchronization and temporary item removal could be improved. This makes IRIS a strong contender for hotels aiming to streamline operations, enhance guest experiences, and increase revenue.
What Types of Hotels IRIS Systems is Popular For
Size
3 | X-Small (1-9 room)
1 | Small (10-24 room)
2 | Mid-Sized (25-74 room)
5 | Large (75-199 room)
25 | X-Large (200+ room)
Country
17 | United States of America
3 | United Arab Emirates
2 | Jordan
2 | Australia
2 | Germany
1 | Indonesia
1 | Netherlands
1 | Qatar
1 | Italy
1 | Spain
1 | United Kingdom
1 | Vietnam
1 | Thailand
Type
22 | Luxury Hotels
17 | Branded Hotels
13 | Boutiques
12 | City Center Hotels
10 | Resorts
8 | Bed & Breakfast & Inns
8 | Airport/Conference Hotels
4 | Limited Service & Budget Hotels
3 | Hostels
3 | RV Parks & Campgrounds
1 | Extended Stay & Serviced Apartments
Region
17 | North America
6 | Europe
6 | Middle East
3 | Asia Pacific
2 | Oceania
Category
36 | Mobile Ordering & Room Service
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Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of IRIS Systems products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
IRIS Systems Reviews Analyzed: 31
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
IRIS Systems Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by IRIS Systems
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
IRIS Systems's Provided Description:
"IRIS F&B enables contactless mobile ordering, allowing guests to easily browse, order and pay - all from the comfort of their own devices. Ideal for both independents and hotel chains, staff can manage features and functionality so that the solution works to streamline operations. Integrations to leading POS, PMS and payment providers are available. Boost F&B spending and increase average check sizes when guests can order on their terms and don't have to flag down waiters, and delicious upsells are paired with the right menu items. Find out how hoteliers achieve an average of 20% increase in F&B revenue through order uplifts and reduce resource times by 3 minutes per order. Guest Directory and Digital Concierge software also available from IRIS providing a one stop guest experience platform."
IRIS Alternatives
Not sure if IRIS Systems is right for your hotel? Here are similar Mobile Ordering & Room Service vendors that could be a good fit for your hotel:
Capabilities
Onboarding & implementation
Guest journey
Guest journey
An improved guest journey - How mobile tech is ➡️driving more revenue ➡️ freeing up staff time ➡️ delighting guests throughout the guest stay! Make sure you’re maximising the guest experience 𝙥𝙧𝙚, 𝙙𝙪𝙧𝙞𝙣𝙜 & 𝙥𝙤𝙨𝙩 stay with mobile ordering and digital guest directories ...and lightening the load for your staff.
Features
Digital Menus
Ordering
Payments
Delivery & Logistics
Available Add-ons & Modules
Guest App
Hotel Guest AppsGuest Room Tablets
In-Room Hotel TabletsService Requests
Staff Collaboration ToolsIn-Stay Feedback
Guest Survey SoftwareTips & Gratuity
Digital Tipping SolutionsGuest Directory
Recommended by
Achievements
This vendor's trending score is rising, IRIS is the #3 most trending product in the Mobile Ordering & Room Service category (out of 49) and the #166 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreIRIS Systems’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Pricing Available By Request
IRIS Systems has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare IRIS Systems to Top Alternatives
Offer personalized dining experiences to guests and take orders through Duve to drive ancillary revenue.
Serve guests in the safest and fastest way possible: Digitally!
Elevate your food and beverage offering
Hotelier Rating
Looking for specific info?
Westchester Marriott (HEI Hotels & Resorts)- IRIS mobile dining
Director Of Room Operations from 200 to 499 room Branded Hotel in Tarrytown (United States of America)
Mobile Dining with Room service
IRD General Manager from 1 to 4 room Branded Hotel in Bangkok (Thailand)
Great Experience
Director F&B from 500+ room in Chicago (United States of America)
I have personally never worked with Iris before, but with the help of Miguel, everything went smooth, he freed his time for several calls to help us internally, very passionate about what he does and extremely patient on his way of communication.
F&B Manager from 200 to 499 room Boutique in Dana Point (United States of America)
Easy to deal
Director of Quality & Training from 100 to 199 room Luxury Hotel in Palma de Mallorca (Balearic Islands)
Great! Catalina answered all my questions!
f&B Ops Manager from 500+ room Branded Hotel in Boston (United States of America)
iRiS Mobile Dining - Sheraton Grand, Sydney
Restaurant & Bar Manager from 500+ room City Center Hotel in Sydney (Australia)
Perfect
F&B Cost controlling from 500+ room City Center Hotel in Munich (Germany)
Great Experience
Director of Food & Beverage from 500+ room Bed & Breakfast & Inn in Nha Trang (Vietnam)
Great access/tool to our guests.
Food and Beverage Manager from 200 to 499 room City Center Hotel in Amman (Jordan)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Delivers an efficient and convenient means of ordering F&B from the comfort of your own device, in their time, wherever guests may be in the hotel. It helps hoteliers save resources and free up staff time - orders go direct to the kitchen to be processed, improving delivery times and order accuracy. Boosts F&B revenue and drives average guest checks to deliver long term ROI and higher income generation - across your whole property.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
IRIS are a fantastic team to work with. Felt like a true collaboration. Direct integration with POS (not database match) -meaning that when you create a digital menu, it pulls in all the data from your POS and create items based on that data. Helps save time and deliver more accuracy/consistency. It enables guests to personalise their order & customise their experience - from adding notes to the chef, filtering the menu according to your allergens/preferences & changing the menu to your own language. Multiple opportunities to drive guest spend - from upsells and complementary items, adding images and descriptions, daily specials and exclusive events -the possibilities are endless
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If you are considering upgrading your F&B systems, give Marcus and the team a call. All our mutual customers have been very happy with the service they have received from IRIS. Couldn't recommend them highly enough.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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IRIS Systems has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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