IRIS

Ranked 7 (out of 41) in Mobile Ordering & Room Service

Mobile Ordering & Room Service

The future of online F&B ordering - drives revenue, saves time and enhances the guest experience

Ratings Snapshot

Certificate of Excellence
Read 8 reviews
97%
Recommend
HTR Score icon
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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IRIS has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #7 out of 41 in Mobile Ordering & Room Service

Ease of Use
4.5/5
ROI
4.5/5
Implementation
4.2/5
Customer Support
4.5/5
Verified Customer Support

IRIS Systems’s customer support processes haven’t yet been verified by Hotel Tech Report.

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IRIS Overview

Top Alternative: Bbot Smart Ordering

IRIS Overview

IRIS F&B enables contactless mobile ordering, allowing guests to easily browse, order and pay - all from the comfort of their own devices. Ideal for both independents and hotel chains, staff can manage features and functionality so that the solution works to streamline operations - POS and PMS integrations are both available. Boost F&B spending and see average check sizes increase when guests can ...

About IRIS Systems

Founded in 2006 | Headquarters in London United Kingdom | 61 employees

Building the future of hotel F&B Ordering. Our powerful, multi-tenant, multi-lingual hospitality platform helps our customers around the world to boost revenues...

Product Modules
IRIS Managed Service Requests Concierge Software
INCLUDED
Direct service requests to your staff who can easily view, respond and escalate.
IRIS Digital Guest Directory Digital Amenities
INCLUDED
Make it easy for guests to find information about the hotel and its facilities online.

Integrates with

  • Mobile Key & Keyless Entry
  • Staff Collaboration Tools
  • Guest Room Automation
Browse integrations (14 verified)

Pros & Cons

Like 97% recommend

Assistant Front Office Manager & Head of IT in Wayzata (United States)

iRiS allows our small independent hotel to keep up with the major box brand hotels in terms of smartphone technology and allows guests to receive more streamlined modern guest service experience (with no paper necessary!...

Asst Director F&B

The system is user friendly, the search feature is very intuitive. Updates do not take long. The product looks great to the guest. The best part is the customer service. Joseph Hilditch & Jacob Barrow are especially love...

Outlet Manager

It's so simple and easy for our guests and the guest they can order any time and any where it's amazing.

in this app is need to improve only on thing when notification came there is no sound system, so this side need to improve

Asst Director F&B

I can not think of anything negative to say. Great experience overall. I would definitely recommend the product to other industry folks.

Assistant In Room Dining

we need to double check to front office system (Light speed) if the guest have a discount we input manully

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Expert Q&A and Partner Recommendations

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IRIS Systems hasn’t been recommended by any experts or partners yet

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GETTING STARTED

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Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Jordan
  • Indonesia
  • United Arab Emirates

8 Verified IRIS Systems Reviews

Likelihood to Recommend
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This vendor is 85% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Mobile Ordering & Room Service providers. It is advised that you ask for recent references before proceeding.

July 22, 2022

IRIS Review: Timely, Professional, Above and Beyond

Sr. Manager from Other in Bethesda (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Very knowledgeable, always polite and courteous, always goes above and beyond to solve challenges. The team is very responsive and always delivers on action items.

What do you dislike or think could be improved?

Nothing that I can think of at the moment aside from continuing to expand on reporting. Thank you for all you do for our hotels!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

July 07, 2022

IRIS Review: guest satisfaction

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

guest can order from any place .especially the room service order to make easy for us. guest can ordedr fron also pool side

What do you dislike or think could be improved?

in this app is need to improve only on thing when notification came there is no sound system, so this side need to improve

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 15, 2022

IRIS Review: IRIS is unresponsive

Hotel General Manager from RV Parks & Campgrounds in Jacksonville (United States of America)

Recommend 0/10
Empty blue star
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Empty blue star

What do you like most?

The final Mobile Ordering product looks great. They don't have a good way of temporarily removing out of stock items and this function needs improvement.

What do you dislike or think could be improved?

IRIS has been unresponsive to messages and emails. My experience was limited to a Corporate related project however, they rarely respond and often don't provide adequate context to close the inquiry.

Customer Support
1
Ease of Use
3
Value for money
n/a
Implementation
2

June 15, 2022

IRIS Review: make taking order easier

Assistant In Room Dining from Hostels in (Indonesia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

the guest can order by mobile phone and the captain order goes to kitchen printer directly for us only check to kitchen and make sure we deliver correctly

What do you dislike or think could be improved?

we need to double check to front office system (Light speed) if the guest have a discount we input manully

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

March 25, 2022

IRIS Review: Great Customer Service

Asst Director F&B from Luxury Hotels in Boston (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The system is user friendly, the search feature is very intuitive. Updates do not take long. The product looks great to the guest. The best part is the customer service. Joseph Hilditch & Jacob Barrow are...

What do you dislike or think could be improved?

I can not think of anything negative to say. Great experience overall. I would definitely recommend the product to other industry folks.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

March 01, 2022

IRIS Review: Amazing application

Outlet Manager from Luxury Hotels in Aqaba (Jordan)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It's so simple and easy for our guests and the guest they can order any time and any where it's amazing.

What do you dislike or think could be improved?

If you have more videos we can learn for IRIS applications I would thanks the Support team for they quickly answer.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

Pricing

Profile empty

IRIS Systems hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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