IRIS

4.8 (31 REVIEWS)

HTR Score icon
HT Score  
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The future of online F&B ordering - drives revenue, saves time and enhances the guest experience

IRIS Systems is popular in United States of America with 12 hoteliers leaving an average rating of 12.

Ratings Summary

4.8
Excellent
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, IRIS is the #3 most trending product in the Mobile Ordering & Room Service category (out of 44) and the #112 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

IRIS Systems’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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92 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About IRIS
Founded in 2006 | Headquarters in London (United Kingdom) | 61 employees
IRIS F&B enables contactless mobile ordering, allowing guests to easily browse, order and pay - all from the comfort of their own devices. Ideal for both independents and hotel chains, staff can manage features and functionality so that the solution works to streamline operations. Integrations to leading POS, PMS and payment providers are available. Boost F&B spending and increase average check sizes when guests can order on their terms and don't have to flag down waiters, and delicious upsells are paired with the right menu items. Find out how hoteliers achieve an average of 20% increase in F&B revenue through order uplifts and reduce resource times by 3 minutes per order. Guest Directory and Digital Concierge software also available from IRIS providing a one stop guest experience platform.

Capabilities

Onboarding & implementation

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Available Add-ons & Modules

Guest App

Hotel Guest Apps
Provides a set of highly-configurable modules allowing hotels to provide outstanding digital experiences to their guests and staff.

INCLUDED

Guest Room Tablets

In-Room Hotel Tablets
Each device is paired to a room in your hotel, so when your guest checks in, the device is automatically updated to their language to greet them as they arrive.

INCLUDED

Service Requests

Staff Collaboration Tools
IRIS® mobile concierge service requests prevent any miscommunication or language barrier for international guests, as well as increase guest satisfaction and boost revenue for hotels.

INCLUDED

In-Stay Feedback

Guest Surveys & Feedback
Capture and resolve any in-stay issues before guests leave negative reviews.

INCLUDED

Tips & Gratuity

Digital Tipping Solutions
Enable guests to tip via their mobile device with contactless payment methods via mobile app or web.

INCLUDED

Mobile Key

Hotel Keyless Entry Systems
Card-less room entry via web app or mobile app.

INCLUDED

Guest Directory

IRIS guest directory enables hotels to keep on top of the up-to-date information for their guests without endless reprint hassle from the staff.

INCLUDED

Pricing

Pricing Available By Request

IRIS Systems has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

2 | Medium (25-74 room)

4 | Large (75-199 room)

25 | X-Large (200+ room)

Country

12 | United States of America

3 | United Arab Emirates

2 | Jordan

2 | Spain

2 | Australia

2 | Germany

2 | United Kingdom

1 | Indonesia

1 | Netherlands

1 | Qatar

1 | Italy

1 | Thailand

1 | Vietnam

Type

15 | Branded Hotels

14 | Luxury Hotels

7 | Resorts

4 | City Center Hotels

3 | Hostels

3 | RV Parks & Campgrounds

2 | Airport/Conference Hotels

2 | Limited Service & Budget Hotels

1 | Boutiques

1 | Extended Stay & Serviced Apartments

Region

12 | North America

8 | Europe

6 | Middle East

3 | Asia Pacific

2 | Oceania

Category

31 | Mobile Ordering & Room Service

Hotelier Rating

Excellent
28
Very Good
1
Average
1
Poor
0
Terrible
1

Property Size

  • Medium (2)
  • Large (4)
  • X-Large (25)

Country

  • United States of America
    United States of America
    (12)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Jordan
    Jordan
    (2)
  • Spain
    Spain
    (2)
  • Australia
    Australia
    (2)
  • Germany
    Germany
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • Indonesia
    Indonesia
    (1)
  • Netherlands
    Netherlands
    (1)
  • Qatar
    Qatar
    (1)
  • Italy
    Italy
    (1)
  • Thailand
    Thailand
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (12)
  • Europe
    Europe
    (8)
  • Asia Pacific
    Asia Pacific
    (3)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (6)

Hoteliers say

NEW AI Review summary

Hoteliers like IRIS's mobile dining platform for its user-friendly interface and seamless integration with POS systems, which collectively boost both revenue and guest satisfaction. Multifunctional and intuitive, it enables smooth menu management and effortless guest ordering from any device. Customers highly appreciate the responsive customer support, especially during onboarding, though some note that system synchronization and temporary item removal could be improved. This makes IRIS a strong contender for hotels aiming to streamline operations, enhance guest experiences, and increase revenue.

AI-generated from the text of customer reviews

Customer Support
User-Friendly Interface
Technical Issues and Improvements
Integration and Synchronization
Customization and Flexibility
Menu Management
Staff Efficiency
Training and Documentation
Revenue Growth
Automations and Scheduling
10

iRiS Mobile Dining - Sheraton Grand, Sydney

Restaurant & Bar Manager from 500+ room City Center Hotel in Sydney (Australia)

Verified
1 months ago
Great on-boarding experience with Catalina, customer UX is simple and easy to navigate. Menu import is straight forward with the sections and categories.
Country Australia
Restaurant & Bar Manager
X-Large Hotel
10

Perfect

F&B Cost controlling from 500+ room in München (Germany)

Verified
1 months ago
Catalina and her colleague were really helpful with all our requests. Above all, they were very professional and friendly. Perfect.
Country Germany
F&B Cost controlling
X-Large Hotel
10

Great Experience

Director of Food & Beverage from 500+ room Branded Hotel in Hon Tre (Vietnam)

Verified
1 months ago
The personalized service & the unlimited support & calls. THe service provided by Miguel Angel as well as his explanations were really good.
Country Vietnam
Director of Food & Beverage
X-Large Hotel
10

Great access/tool to our guests.

Food and Beverage Manager from 200 to 499 room City Center Hotel in Amman (Jordan)

Verified
1 months ago
Marina did such an amazing job and always so helpful. She really is soo helpful to us to navigate the system.
Country Jordan
Food and Beverage Manager
X-Large Hotel
10

Mobile Dining Onboarding

Director of Outlets from 100 to 199 room Boutique in Amarillo (United States of America)

Verified
3 months ago
During the onboarding process, the team at Iris, especially Miguel, exhibited the utmost professionalism and provided valuable insights. They were always available to address any questions or concerns we had, and their expertise was evident in their responses. Their guidance and assistance made the entire experience smooth and hassle-free f...
Country United States of America
Director of Outlets
Large Hotel
10

Productive and user friendly.

F&B MANAGER from 200 to 499 room Branded Hotel in (United Kingdom)

Verified
4 months ago
The system has demonstrated exceptional user-friendliness, eliciting positive feedback from our guests. Moreover, its implementation has resulted in tangible revenue gains for our organization.
Country United Kingdom
F&B MANAGER
X-Large Hotel
10

IRIS Mobile dining review

In Room Dining General Manager from 500+ room Branded Hotel in (Thailand)

Verified
5 months ago
*Great support from support team*order direct from customer *Full details for guest to decide when they need to order *easy interface to adjust or change *Help Operator with peak call or busy call income.
Country Thailand
In Room Dining General Manager
X-Large Hotel
10

Great app for guests confort and convinience!

F&B Manager from 200 to 499 room Branded Hotel in (United Kingdom)

Verified
5 months ago
Associating pictures to the items for a visual aid is a must as it will help customers make their decision easily and have a perfect understanding of the item they are about to order. Once all items are synced between the app and EMC it is easy to manage the categories where you want to add the items to. Being able to have the name of the i...
Country United Kingdom
F&B Manager
X-Large Hotel
10

Deployment & Execution an IRIS Affirmation

Assistant Director of Food and Beverage from 200 to 499 room Resort in Dubai (United Arab Emirates)

Verified
6 months ago
Its customer team (Catalina & Mathew) A dream team indeed. From the first email to our final call professionalism at its best. ********** 10/5 Subject: Outstanding Implementation / Deployment of IRIS Mobile Dining I am writing to express my utmost satisfaction with the exceptional tech service provided by the IRIS support Desk team (Catalin...
Country United Arab Emirates
Assistant Director of Food and Beverage
X-Large Hotel
9

Mobile Dining Iris

B&F Coordinator from 200 to 499 room Luxury Hotel in Barcelona (Spain)

Verified
6 months ago
The ease of use, how intuitive the platform is and how easy it is to make changes. Great that you can also switch between languages.
Country Spain
B&F Coordinator
X-Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

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Support

Unverified

IRIS Systems has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

97%

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