Offer personalized dining experiences to guests and take orders through Duve to drive ancillary revenue.
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IRIS
4.9 (36 REVIEWS)
HT Score
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
IRIS
Ranked 4 (out of 49) in Mobile Ordering & Room Service
The future of online F&B ordering - drives revenue, saves time and enhances the guest experience
98% recommended by 34 hotels
IRIS Systems is popular in United States of America with 17 hoteliers leaving an average rating of 97%.
Bell - AI powered product analyst
I analyzed all of IRIS Systems’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like IRIS's mobile dining platform for its user-friendly interface and seamless integration with POS systems, which collectively boost both revenue and guest satisfaction. Multifunctional and intuitive, it enables smooth menu management and effortless guest ordering from any device. Customers highly appreciate the responsive customer support, especially during onboarding, though some note that system synchronization and temporary item removal could be improved. This makes IRIS a strong contender for hotels aiming to streamline operations, enhance guest experiences, and increase revenue.
What Types of Hotels IRIS Systems is Popular For
Size
3 | X-Small (1-9 room)
1 | Small (10-24 room)
2 | Mid-Sized (25-74 room)
5 | Large (75-199 room)
25 | X-Large (200+ room)
Country
17 | United States of America
3 | United Arab Emirates
2 | Jordan
2 | Australia
2 | Germany
1 | Indonesia
1 | Netherlands
1 | Qatar
1 | Italy
1 | Spain
1 | United Kingdom
1 | Vietnam
1 | Thailand
Type
22 | Luxury Hotels
17 | Branded Hotels
13 | Boutiques
12 | City Center Hotels
10 | Resorts
8 | Bed & Breakfast & Inns
8 | Airport/Conference Hotels
4 | Limited Service & Budget Hotels
3 | Hostels
3 | RV Parks & Campgrounds
1 | Extended Stay & Serviced Apartments
Region
17 | North America
6 | Europe
6 | Middle East
3 | Asia Pacific
2 | Oceania
Category
36 | Mobile Ordering & Room Service
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What is IRIS Systems?
Founded in 2006 | Headquarters in London (United Kingdom) | 61 employees
IRIS is a highly intuitive mobile dining platform designed specifically for the hospitality industry. Ideal for both independent hotels and chains, it seamlessly integrates with existing Point of Sale (POS) systems and Property Management Systems (PMS). This contactless mobile ordering solution allows guests to browse, order, and pay from their own devices, enhancing convenience and satisfaction. By streamlining menu management and guest ordering processes, IRIS significantly boosts F&B revenue and reduces staff workload. The platform also includes a Guest Directory and Digital Concierge, providing a comprehensive, one-stop guest experience solution.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of IRIS Systems products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
IRIS Systems Reviews Analyzed: 31
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
IRIS Systems Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by IRIS Systems
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
IRIS Systems's Provided Description:
"IRIS F&B enables contactless mobile ordering, allowing guests to easily browse, order and pay - all from the comfort of their own devices. Ideal for both independents and hotel chains, staff can manage features and functionality so that the solution works to streamline operations. Integrations to leading POS, PMS and payment providers are available. Boost F&B spending and increase average check sizes when guests can order on their terms and don't have to flag down waiters, and delicious upsells are paired with the right menu items. Find out how hoteliers achieve an average of 20% increase in F&B revenue through order uplifts and reduce resource times by 3 minutes per order. Guest Directory and Digital Concierge software also available from IRIS providing a one stop guest experience platform."
FAQs
IRIS Alternatives
Not sure if IRIS Systems is right for your hotel? Here are similar Mobile Ordering & Room Service vendors that could be a good fit for your hotel:
Capabilities
Onboarding & implementation
Onboarding & implementation
From Sign-Up to Go-Live, we're always here for you, every step of the way – your route to faster ordering, streamlined operations and happy staff. https://www.iris.net/onboarding-implementation
Guest journey
Guest journey
An improved guest journey - How mobile tech is ➡️driving more revenue ➡️ freeing up staff time ➡️ delighting guests throughout the guest stay! Make sure you’re maximising the guest experience 𝙥𝙧𝙚, 𝙙𝙪𝙧𝙞𝙣𝙜 & 𝙥𝙤𝙨𝙩 stay with mobile ordering and digital guest directories ...and lightening the load for your staff.
Features
Digital Menus
4/5 features
Ordering
4/5 features
Payments
4/5 features
Delivery & Logistics
4/5 features
Available Add-ons & Modules
Guest App
Hotel Guest Apps
Provides a set of highly-configurable modules allowing hotels to provide outstanding digital experiences to their guests and staff.
Guest Room Tablets
In-Room Hotel Tablets
Each device is paired to a room in your hotel, so when your guest checks in, the device is automatically updated to their language to greet them as they arrive.
Service Requests
Staff Collaboration Tools
IRIS® mobile concierge service requests prevent any miscommunication or language barrier for international guests, as well as increase guest satisfaction and boost revenue for hotels.
In-Stay Feedback
Guest Survey Software
Capture and resolve any in-stay issues before guests leave negative reviews.
Tips & Gratuity
Digital Tipping Solutions
Enable guests to tip via their mobile device with contactless payment methods via mobile app or web.
Guest Directory
IRIS guest directory enables hotels to keep on top of the up-to-date information for their guests without endless reprint hassle from the staff.
IRIS Systems Reviews Summary
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, IRIS is the #3 most trending product in the Mobile Ordering & Room Service category (out of 49) and the #166 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreIRIS Systems’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
IRIS Systems Pricing
Pricing Available By Request
IRIS Systems has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
10
Westchester Marriott (HEI Hotels & Resorts)- IRIS mobile dining
Director Of Room Operations from 200 to 499 room Branded Hotel in Tarrytown (United States of America)
Verified
3 months ago
Kate was very easy to work with and did an amazing job guiding me through the process. She provided good insight and statistics to support the content being discussed and placed into the case study. It was a simple, effective and produced a very nice result.
United States of America
United States of America
Director Of Room Operations
X-Large Hotel
10
Mobile Dining with Room service
IRD General Manager from 1 to 4 room Branded Hotel in Bangkok (Thailand)
Verified
3 months ago
Easy to order, visible to all guests 100%No issues with delay service at all, decrease mistakes from operator and can provide enough information with guest.
Thailand
Thailand
IRD General Manager
X-Small Hotel
10
Great Experience
Director F&B from 500+ room in Chicago (United States of America)
Verified
6 months ago
All the advising and follow up in order to get things done in time. Catalina was a great pillar to our success during this period of time.
United States of America
United States of America
Director F&B
X-Large Hotel
10
I have personally never worked with Iris before, but with the help of Miguel, everything went smooth, he freed his time for several calls to help us internally, very passionate about what he does and extremely patient on his way of communication.
F&B Manager from 200 to 499 room Boutique in Dana Point (United States of America)
Verified
7 months ago
it seems that it is vert complicated, but once we had the call with Miguel everything seemed very handy which it is
United States of America
United States of America
F&B Manager
X-Large Hotel
10
Easy to deal
Director of Quality & Training from 100 to 199 room Luxury Hotel in Palma de Mallorca (Balearic Islands)
Verified
9 months ago
The process has been easy to execute and I would like to highlight the help of Miguel Angel Gomez and Samuel Hilditch from IRIS, it has been a pleasure to work with them.
Balearic Islands
Balearic Islands
Director of Quality & Training
Large Hotel
10
Great! Catalina answered all my questions!
f&B Ops Manager from 500+ room Branded Hotel in Boston (United States of America)
Verified
10 months ago
She had a great attitude and made the process enjoyable! When we started launching our Bar 10 Mobile Dining outlet, this was just as easy.
United States of America
United States of America
f&B Ops Manager
X-Large Hotel
10
iRiS Mobile Dining - Sheraton Grand, Sydney
Restaurant & Bar Manager from 500+ room City Center Hotel in Sydney (Australia)
Verified
12 months ago
Great on-boarding experience with Catalina, customer UX is simple and easy to navigate. Menu import is straight forward with the sections and categories.
Australia
Australia
Restaurant & Bar Manager
X-Large Hotel
10
Perfect
F&B Cost controlling from 500+ room City Center Hotel in Munich (Germany)
Verified
12 months ago
Catalina and her colleague were really helpful with all our requests. Above all, they were very professional and friendly. Perfect.
Germany
Germany
F&B Cost controlling
X-Large Hotel
10
Great Experience
Director of Food & Beverage from 500+ room Bed & Breakfast & Inn in Nha Trang (Vietnam)
Verified
12 months ago
The personalized service & the unlimited support & calls. THe service provided by Miguel Angel as well as his explanations were really good.
Vietnam
Vietnam
Director of Food & Beverage
X-Large Hotel
10
Great access/tool to our guests.
Food and Beverage Manager from 200 to 499 room City Center Hotel in Amman (Jordan)
Verified
13 months ago
Marina did such an amazing job and always so helpful. She really is soo helpful to us to navigate the system.
Jordan
Jordan
Food and Beverage Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Delivers an efficient and convenient means of ordering F&B from the comfort of your own device, in their time, wherever guests may be in the hotel. It helps hoteliers save resources and free up staff time - orders go direct to the kitchen to be processed, improving delivery times and order accuracy. Boosts F&B revenue and drives average guest checks to deliver long term ROI and higher income generation - across your whole property.
Showing all answers to: "What does this product or service do well?"
Delivers an efficient and convenient means of ordering F&B from the comfort of your own device, in their time, wherever guests may be in the hotel.
It helps hoteliers save resources and free up staff time - orders go direct to the kitchen to be processed, improving delivery times and order accuracy.
Boosts F&B revenue and drives average guest checks to deliver long term ROI and higher income generation - across your whole property.
Question:
What differentiates this product or service from the competition?
Answer:
IRIS are a fantastic team to work with. Felt like a true collaboration. Direct integration with POS (not database match) -meaning that when you create a digital menu, it pulls in all the data from your POS and create items based on that data. Helps save time and deliver more accuracy/consistency. It enables guests to personalise their order & customise their experience - from adding notes to the chef, filtering the menu according to your allergens/preferences & changing the menu to your own language. Multiple opportunities to drive guest spend - from upsells and complementary items, adding images and descriptions, daily specials and exclusive events -the possibilities are endless
Showing all answers to: "What differentiates this product or service from the competition?"
IRIS are a fantastic team to work with. Felt like a true collaboration.
Direct integration with POS (not database match) -meaning that when you create a digital menu, it pulls in all the data from your POS and create items based on that data. Helps save time and deliver more accuracy/consistency.
It enables guests to personalise their order & customise their experience - from adding notes to the chef, filtering the menu according to your allergens/preferences & changing the menu to your own language.
Multiple opportunities to drive guest spend - from upsells and complementary items, adding images and descriptions, daily specials and exclusive events -the possibilities are endless
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you are considering upgrading your F&B systems, give Marcus and the team a call. All our mutual customers have been very happy with the service they have received from IRIS. Couldn't recommend them highly enough.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you are considering upgrading your F&B systems, give Marcus and the team a call. All our mutual customers have been very happy with the service they have received from IRIS. Couldn't recommend them highly enough.
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IRIS Systems Integrations
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Support
Unverified
IRIS Systems has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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