Offer personalized dining experiences to guests and take orders through Easyway to drive ancillary revenue.
IRIS
4.8 (21 REVIEWS)
HT Score
unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
IRIS
Unranked in Mobile Ordering & Room Service
The future of online F&B ordering - drives revenue, saves time and enhances the guest experience
96% recommended by 19 hotels
More than 50% of IRIS Systems’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.7/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, IRIS is the #5 most trending product in the Mobile Ordering & Room Service category (out of 44) and the #171 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreIRIS Systems’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About IRIS
Founded in 2006 | Headquarters in London (United Kingdom) | 61 employees
IRIS F&B enables contactless mobile ordering, allowing guests to easily browse, order and pay - all from the comfort of their own devices. Ideal for both independents and hotel chains, staff can manage features and functionality so that the solution works to streamline operations.
Integrations to leading POS, PMS and payment providers are available.
Boost F&B spending and increase average check sizes when guests can order on their terms and don't have to flag down waiters, and delicious upsells are paired with the right menu items.
Find out how hoteliers achieve an average of 20% increase in F&B revenue through order uplifts and reduce resource times by 3 minutes per order.
Guest Directory and Digital Concierge software also available from IRIS providing a one stop guest experience platform.
Capabilities
Onboarding & implementation
Onboarding & implementation
From Sign-Up to Go-Live, we're always here for you, every step of the way – your route to faster ordering, streamlined operations and happy staff. https://www.iris.net/onboarding-implementation
Features
Digital Menus
4/5 features
Ordering
4/5 features
Payments
4/5 features
Delivery & Logistics
4/5 features
Available Add-ons & Modules
Guest App
Hotel Guest Apps
Provides a set of highly-configurable modules allowing hotels to provide outstanding digital experiences to their guests and staff.
Guest Room Tablets
In-Room Hotel Tablets
Each device is paired to a room in your hotel, so when your guest checks in, the device is automatically updated to their language to greet them as they arrive.
Service Requests
Staff Collaboration Tools
IRIS® mobile concierge service requests prevent any miscommunication or language barrier for international guests, as well as increase guest satisfaction and boost revenue for hotels.
In-Stay Feedback
Guest Surveys & Feedback
Capture and resolve any in-stay issues before guests leave negative reviews.
Tips & Gratuity
Digital Tipping Solutions
Enable guests to tip via their mobile device with contactless payment methods via mobile app or web.
Guest Directory
IRIS guest directory enables hotels to keep on top of the up-to-date information for their guests without endless reprint hassle from the staff.
Pricing
Pricing Available By Request
IRIS Systems has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Serve guests in the safest and fastest way possible: Digitally!
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Hotelier Rating
10
Iris has been a great partner to work with.
Director of Restaurants from 500+ room Branded Hotel in Anaheim (United States of America)
Verified
25 days ago
Marina, Kate, Caralina & Graham were all great to work with. Great customer service. Nothing needs to be improved :)
United States of America
United States of America
Director of Restaurants
X-Large Hotel
10
Revolutionary change
Director of Rooms from 100 to 199 room Luxury Hotel in Capriccioli (Italy)
Verified
1 months ago
The Company is as good as the people behind it. Thanks to the IRIS' Team we've managed to implement mobile dining in the shortest possible time and received all the necessary support, the overall onboarding process has been a very exciting journey! The whole idea of mobile dining system seemed to us very complex until we've met IRIS Custome...
Italy
Italy
Director of Rooms
Large Hotel
9
IRIS in room ordering system review
Director of IT from 50-74 room Luxury Hotel in München (Germany)
Verified
2 months ago
- Easy to admin for content and system settings, reliable and stable cloud based system, flexible configuration in rgards to languages, content and workflows
Germany
Germany
Director of IT
Medium Hotel
10
Great experience!
Dir. of Restaurants from 200 to 499 room Branded Hotel in Anaheim (United States of America)
Verified
3 months ago
The onboarding and support was prompt and catered to our property. Zhandra and Holly always followed up and were diligent with their support. We love the platform and look forward to expanding later on.
United States of America
United States of America
Dir. of Restaurants
X-Large Hotel
10
MD a great & cool ordering platform
Restaurant Manager from 200 to 499 room Branded Hotel in Austin (United States of America)
Verified
5 months ago
MD it is a great platform with many opportunities to maximize the revenue, as well to enhance the guest experience; simple and seamless ordering platform. At the same time, I would like to mentioned my great experience working with Catalina and leave a great feedback for her hard work, knowledge, time, effort, patience with us during the wh...
United States of America
United States of America
Restaurant Manager
X-Large Hotel
7
W Boston
F&B Manager from 200 to 499 room Branded Hotel in Boston (United States of America)
Verified
7 months ago
I like guests having the option to order on their own and not have to call the front desk about the menu.
United States of America
United States of America
F&B Manager
X-Large Hotel
9
Great team to work with and a very easy set up and install
Assistant Director of Beverage & Food from 200 to 499 room Resort in Port Douglas (Australia)
Verified
9 months ago
The system is very customer friendly and easy to use. In Regard to the back end set up and making changes for hotels the system is easy to learn and simple to use. I love how it integrates with POS and Marriott systems and designs.
Australia
Australia
Assistant Director of Beverage & Food
X-Large Hotel
10
Easy to Use and Great Troubleshoot Response
Director of Restaurants from 500+ room Airport/Conference Hotel in Phoenix (United States of America)
Verified
9 months ago
Mobile dining has been a game changer for us. It brings in so much revenue with and is super user friendly. When we have any technical issues, the support team is a phone call away, despite being in the UK and my business being in Arizona!
United States of America
United States of America
Director of Restaurants
X-Large Hotel
10
Room Service
SR. F&B Operations Manager from 500+ room Branded Hotel in Phoenix (United States of America)
Verified
10 months ago
The revenue and the check increase. also the fact that we can utilise the operator to come out of the office and help out when needed.
United States of America
United States of America
SR. F&B Operations Manager
X-Large Hotel
10
Enriching the guest's digital experience
At Your Service Team Leader from 200 to 499 room Hostel in Lusail (Qatar)
Verified
11 months ago
iRiS web based mobile APP has lowered the workload for our employees, amplified response time, and boosted the experience for our guests.
Qatar
Qatar
At Your Service Team Leader
X-Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
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Support
Unverified
IRIS Systems has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
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