Offer personalized dining experiences to guests and take orders through Easyway to drive ancillary revenue.
IRIS
4.9 (33 REVIEWS)
HT Score
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
IRIS
Ranked 2 (out of 46) in Mobile Ordering & Room Service
The future of online F&B ordering - drives revenue, saves time and enhances the guest experience
98% recommended by 31 hotels
IRIS Systems is popular in United States of America with 14 hoteliers leaving an average rating of 14.
What is IRIS Systems?
Founded in 2006 | Headquarters in London (United Kingdom) | 61 employees
IRIS is a highly intuitive mobile dining platform designed specifically for the hospitality industry. Ideal for both independent hotels and chains, it seamlessly integrates with existing Point of Sale (POS) systems and Property Management Systems (PMS). This contactless mobile ordering solution allows guests to browse, order, and pay from their own devices, enhancing convenience and satisfaction. By streamlining menu management and guest ordering processes, IRIS significantly boosts F&B revenue and reduces staff workload. The platform also includes a Guest Directory and Digital Concierge, providing a comprehensive, one-stop guest experience solution.
IRIS Alternatives
Not sure if IRIS Systems is right for your hotel? Here are similar Mobile Ordering & Room Service vendors that could be a good fit for your hotel:
- 1. Canary Technologies — Best for saving time and improving communication for front desk teams.
- 2. Cloudbeds — Best for pre-arrival to post-stay guest communication and engagement.
- 3. Sojern — Best for improving guest engagement and loyalty through data insights
- 4. Asksuite — Best for handling customer inquiries and bookings around the clock.
- 5. Duve — Best for reducing front desk congestion
- 6. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
- 7. Easyway — Best for increasing ancillary revenue through automated upsell offers
- 8. Flexkeeping — Best for increasing revenue through upsell opportunities during ordering
- 9. Guestnet — Best for integrating local event recommendations into the app
- 10. Bookboost AB — Best for automating guest communication with ease
Capabilities
Onboarding & implementation
Onboarding & implementation
From Sign-Up to Go-Live, we're always here for you, every step of the way – your route to faster ordering, streamlined operations and happy staff. https://www.iris.net/onboarding-implementation
Features
Digital Menus
4/5 features
Ordering
4/5 features
Payments
4/5 features
Delivery & Logistics
4/5 features
Available Add-ons & Modules
Guest App
Hotel Guest Apps
Provides a set of highly-configurable modules allowing hotels to provide outstanding digital experiences to their guests and staff.
Guest Room Tablets
In-Room Hotel Tablets
Each device is paired to a room in your hotel, so when your guest checks in, the device is automatically updated to their language to greet them as they arrive.
Service Requests
Staff Collaboration Tools
IRIS® mobile concierge service requests prevent any miscommunication or language barrier for international guests, as well as increase guest satisfaction and boost revenue for hotels.
In-Stay Feedback
Guest Surveys & Feedback
Capture and resolve any in-stay issues before guests leave negative reviews.
Tips & Gratuity
Digital Tipping Solutions
Enable guests to tip via their mobile device with contactless payment methods via mobile app or web.
Guest Directory
IRIS guest directory enables hotels to keep on top of the up-to-date information for their guests without endless reprint hassle from the staff.
IRIS Systems Reviews Summary
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, IRIS is the #1 most trending product in the Mobile Ordering & Room Service category (out of 46) and the #45 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreIRIS Systems’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
IRIS Systems Pricing
Pricing Available By Request
IRIS Systems has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare IRIS Systems to Top Alternatives
Serve guests in the safest and fastest way possible: Digitally!
Offer personalized dining experiences to guests and take orders through Duve to drive ancillary revenue.
Want to find out if IRIS Systems is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
3 | X-Small (1-9 room)
1 | Small (10-24 room)
2 | Medium (25-74 room)
5 | Large (75-199 room)
22 | X-Large (200+ room)
Country
14 | United States of America
3 | United Arab Emirates
2 | Jordan
2 | Australia
2 | Germany
1 | Indonesia
1 | Qatar
1 | Italy
1 | Spain
1 | United Kingdom
1 | Thailand
1 | Vietnam
Type
21 | Luxury Hotels
16 | Branded Hotels
12 | Boutiques
11 | City Center Hotels
9 | Resorts
8 | Bed & Breakfast & Inns
7 | Airport/Conference Hotels
4 | Limited Service & Budget Hotels
3 | Hostels
3 | RV Parks & Campgrounds
1 | Extended Stay & Serviced Apartments
Region
14 | North America
6 | Middle East
5 | Europe
3 | Asia Pacific
2 | Oceania
Category
33 | Mobile Ordering & Room Service
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like IRIS's mobile dining platform for its user-friendly interface and seamless integration with POS systems, which collectively boost both revenue and guest satisfaction. Multifunctional and intuitive, it enables smooth menu management and effortless guest ordering from any device. Customers highly appreciate the responsive customer support, especially during onboarding, though some note that system synchronization and temporary item removal could be improved. This makes IRIS a strong contender for hotels aiming to streamline operations, enhance guest experiences, and increase revenue.
AI-generated from the text of customer reviews
Looking for specific info?
10
Easy to deal
Director of Quality & Training from 100 to 199 room Luxury Hotel in Palma de Mallorca (Balearic Islands)
Verified
1 months ago
The process has been easy to execute and I would like to highlight the help of Miguel Angel Gomez and Samuel Hilditch from IRIS, it has been a pleasure to work with them.
Balearic Islands
Balearic Islands
Director of Quality & Training
Large Hotel
10
Great! Catalina answered all my questions!
f&B Ops Manager from 500+ room Branded Hotel in Boston (United States of America)
Verified
1 months ago
She had a great attitude and made the process enjoyable! When we started launching our Bar 10 Mobile Dining outlet, this was just as easy.
United States of America
United States of America
f&B Ops Manager
X-Large Hotel
10
iRiS Mobile Dining - Sheraton Grand, Sydney
Restaurant & Bar Manager from 500+ room City Center Hotel in Sydney (Australia)
Verified
3 months ago
Great on-boarding experience with Catalina, customer UX is simple and easy to navigate. Menu import is straight forward with the sections and categories.
Australia
Australia
Restaurant & Bar Manager
X-Large Hotel
10
Perfect
F&B Cost controlling from 500+ room City Center Hotel in Munich (Germany)
Verified
3 months ago
Catalina and her colleague were really helpful with all our requests. Above all, they were very professional and friendly. Perfect.
Germany
Germany
F&B Cost controlling
X-Large Hotel
10
Great Experience
Director of Food & Beverage from 500+ room Bed & Breakfast & Inn in Nha Trang (Vietnam)
Verified
3 months ago
The personalized service & the unlimited support & calls. THe service provided by Miguel Angel as well as his explanations were really good.
Vietnam
Vietnam
Director of Food & Beverage
X-Large Hotel
10
Great access/tool to our guests.
Food and Beverage Manager from 200 to 499 room City Center Hotel in Amman (Jordan)
Verified
4 months ago
Marina did such an amazing job and always so helpful. She really is soo helpful to us to navigate the system.
Jordan
Jordan
Food and Beverage Manager
X-Large Hotel
10
Mobile Dining Onboarding
Director of Outlets from 100 to 199 room Bed & Breakfast & Inn in Amarillo (United States of America)
Verified
5 months ago
During the onboarding process, the team at Iris, especially Miguel, exhibited the utmost professionalism and provided valuable insights. They were always available to address any questions or concerns we had, and their expertise was evident in their responses. Their guidance and assistance made the entire experience smooth and hassle-free f...
United States of America
United States of America
Director of Outlets
Large Hotel
10
Productive and user friendly.
F&B MANAGER from 10 to 24 room Boutique in Camden (United States of America)
Verified
6 months ago
The system has demonstrated exceptional user-friendliness, eliciting positive feedback from our guests. Moreover, its implementation has resulted in tangible revenue gains for our organization.
United States of America
United States of America
F&B MANAGER
Small Hotel
10
IRIS Mobile dining review
In Room Dining General Manager from 1 to 4 room Branded Hotel in Bangkok (Thailand)
Verified
7 months ago
*Great support from support team*order direct from customer *Full details for guest to decide when they need to order *easy interface to adjust or change *Help Operator with peak call or busy call income.
Thailand
Thailand
In Room Dining General Manager
X-Small Hotel
10
Great app for guests confort and convinience!
F&B Manager from 200 to 499 room Branded Hotel in (United Kingdom)
Verified
8 months ago
Associating pictures to the items for a visual aid is a must as it will help customers make their decision easily and have a perfect understanding of the item they are about to order. Once all items are synced between the app and EMC it is easy to manage the categories where you want to add the items to. Being able to have the name of the i...
United Kingdom
United Kingdom
F&B Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Delivers an efficient and convenient means of ordering F&B from the comfort of your own device, in their time, wherever guests may be in the hotel. It helps hoteliers save resources and free up staff time - orders go direct to the kitchen to be processed, improving delivery times and order accuracy. Boosts F&B revenue and drives average guest checks to deliver long term ROI and higher income generation - across your whole property.
Showing all answers to: "What does this product or service do well?"
Delivers an efficient and convenient means of ordering F&B from the comfort of your own device, in their time, wherever guests may be in the hotel.
It helps hoteliers save resources and free up staff time - orders go direct to the kitchen to be processed, improving delivery times and order accuracy.
Boosts F&B revenue and drives average guest checks to deliver long term ROI and higher income generation - across your whole property.
Question:
What differentiates this product or service from the competition?
Answer:
IRIS are a fantastic team to work with. Felt like a true collaboration. Direct integration with POS (not database match) -meaning that when you create a digital menu, it pulls in all the data from your POS and create items based on that data. Helps save time and deliver more accuracy/consistency. It enables guests to personalise their order & customise their experience - from adding notes to the chef, filtering the menu according to your allergens/preferences & changing the menu to your own language. Multiple opportunities to drive guest spend - from upsells and complementary items, adding images and descriptions, daily specials and exclusive events -the possibilities are endless
Showing all answers to: "What differentiates this product or service from the competition?"
IRIS are a fantastic team to work with. Felt like a true collaboration.
Direct integration with POS (not database match) -meaning that when you create a digital menu, it pulls in all the data from your POS and create items based on that data. Helps save time and deliver more accuracy/consistency.
It enables guests to personalise their order & customise their experience - from adding notes to the chef, filtering the menu according to your allergens/preferences & changing the menu to your own language.
Multiple opportunities to drive guest spend - from upsells and complementary items, adding images and descriptions, daily specials and exclusive events -the possibilities are endless
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you are considering upgrading your F&B systems, give Marcus and the team a call. All our mutual customers have been very happy with the service they have received from IRIS. Couldn't recommend them highly enough.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you are considering upgrading your F&B systems, give Marcus and the team a call. All our mutual customers have been very happy with the service they have received from IRIS. Couldn't recommend them highly enough.
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IRIS Systems Integrations
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Support
Unverified
IRIS Systems has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
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