jetstar vs. Roiback | Booking Engine:
Which Is Right for You?

The Decision

Choosing the right booking engine for your hotel hinges on your specific needs, budget, and the importance you place on customer support and features. While Jetstar offers a basic, AI-driven platform primarily designed for airline revenue management, Roiback delivers a comprehensive, hotel-focused booking engine with extensive features and proven results. Both products aim to boost direct bookings, but their approaches and capabilities diverge significantly. Which aligns better with your hotel’s goals?

Is Jetstar or Roiback Better for Hotels?

Jetstar is a niche system rooted in airline revenue management, utilizing AI algorithms to optimize ticket sales and seat inventory. It hasn't been reviewed in recent months, and its ratings are zero across all metrics, indicating no current customer feedback or proven hotel application. Conversely, Roiback is a dedicated hotel booking platform with over 43 recent reviews, a high NPS score of 9/5, and a stellar overall rating of 72.06, making it a more reliable choice for hoteliers.

Roiback’s platform is optimized for hotel direct sales, offering a suite of features like multi-language support, flexible booking options, and detailed analytics. Jetstar’s focus on airline profitability doesn’t translate to the hotel industry, and the absence of recent reviews or user ratings suggests it’s not actively serving hoteliers. Are you looking for a proven, hotel-specific solution with recent customer validation?

Roiback vs Jetstar: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, easy-to-use booking engine with extensive integrations, Roiback is the clear winner. Its platform is designed for hoteliers aiming to increase direct sales, offering tools like multi-lingual support, abandonment recovery, loyalty integrations, and detailed reporting—features Jetstar cannot match.

On the other hand, Jetstar might be suitable if your team is seeking a revenue management solution tailored for airlines and not focused on direct hotel bookings. Jetstar’s AI-driven approach, though impressive in aviation, lacks hotel-specific features and recent reviews, making it unsuitable for hotels looking to grow their online direct channels.

Is Jetstar or Roiback Easier to Use?

Roiback’s platform scores 4.49/5 for ease of use, thanks to its intuitive, mobile-optimized interface, clear rate grids, and user-friendly booking flow. Its onboarding process is rated 4.34/5, with many reviews praising its straightforward integration and helpful support team, which often responds quickly and effectively.

Jetstar, meanwhile, has a 0/5 score for ease of use, with no recent reviews or user feedback to gauge its interface or onboarding experience. Given the absence of detailed user ratings or recent customer interactions, Roiback’s user-friendliness is clearly superior.

Edge: Roiback

Which Has Better Features: Jetstar or Roiback?

Roiback offers 36 features designed specifically for hotel bookings, including mobile responsiveness, urgency messaging, special offers, multi-room bookings, loyalty integration, and multiple payment options like Apple Pay, Google Pay, and Stripe. It also provides tools for rate comparison, booking abandonment recovery, multi-currency support, and detailed conversion reports.

Jetstar offers no features or integrations tailored to hotels, focusing solely on airline revenue management. The absence of hotel-specific functionalities makes Jetstar less suitable for your hotel’s booking needs.

Edge: Roiback

Which Has Better Customer Support: Jetstar or Roiback?

Roiback’s support score is 4.72/5, with many reviewers highlighting the responsiveness, expertise, and personalized consulting provided by their support team. Hotels appreciate the ongoing advice, detailed onboarding, and proactive communication that help maximize their investment.

Jetstar, with a support score of 0/5 and no recent reviews, provides no evidence of active customer service or support tailored to hotel clients. Without recent feedback, it’s clear Roiback offers a more reliable support experience for hoteliers.

Edge: Roiback

Which Has More Integrations: Jetstar or Roiback?

Roiback boasts 27 verified integrations, including major channel managers, PMS systems, and hotel tech providers like RoomRaccoon, GuestCentric, Triptease, and more. This extensive partner network simplifies connectivity and streamlines hotel operations.

Jetstar, however, lists no verified integrations or partnerships, limiting its potential for seamless operation within a hotel’s existing tech stack. For hotels that rely on multiple systems, Roiback’s integration capabilities are a significant advantage.

Edge: Roiback

Which Do Hoteliers Rate Higher: Jetstar or Roiback?

Roiback, with 43 recent reviews in the last six months, enjoys a high NPS score of 9/5 and a 90% likelihood to recommend. Hotels across segments—luxury, boutique, city center, resorts—rate it highly for features, support, and overall value.

Jetstar has no recent reviews or ratings, making it impossible to gauge customer satisfaction. Given the recent positive feedback on Roiback, it’s the superior choice for most hotels.

Edge: Roiback

How Much Do Jetstar and Roiback Cost?

Jetstar offers no pricing information or trial options, suggesting it may not be actively marketed or suited for hotel use. Roiback’s pricing starts at $500/month, with no implementation or setup fees, offering a transparent, subscription-based model.

For hotels seeking a clear cost structure aligned with hotel industry standards, Roiback’s pricing is straightforward, while Jetstar’s lack of publicly available pricing indicates it may not be an option for hoteliers.

What Type of Hotel Should Use Jetstar?

• Hotels focused on airline or transportation booking systems, or those seeking AI-driven revenue management for aviation.
• Teams that prefer a system with no upfront costs or monthly fees.
• Hotels with in-house technical teams capable of customizing or integrating complex systems, given Jetstar’s airline roots.

Not ideal if:

• You want a proven hotel booking engine with recent reviews.
• Your goal is to increase direct bookings through a dedicated platform.
• You need multi-lingual, multi-currency, and loyalty features.

Edge: N/A (Jetstar not suitable for hotel use)

What Type of Hotel Should Use Roiback?

• Hotels aiming to increase direct bookings and reduce reliance on OTAs.
• Hotels seeking a platform with extensive integrations and detailed analytics.
• Properties wanting multi-language support and tools like abandonment recovery and loyalty programs.
• Large or multi-property chains looking for a scalable, proven solution.

Not ideal if:

• You have a very limited budget and prefer free solutions.
• Your hotel operates solely in a single language or market without need for advanced features.
• You’re seeking a system designed for airline revenue management rather than hotels.

Edge: N/A (Roiback is ideal for most hotel segments)

Roiback vs Jetstar: The Bottom Line for Hotels

The core difference lies in their target markets: Jetstar is an airline revenue management system with no recent hotel reviews or hotel-specific features, making it unsuitable for hotel use. Roiback is a hotel-specific booking engine with recent reviews, high customer satisfaction, and extensive features designed to increase direct sales.

If your goal is to grow direct bookings, improve user experience, and integrate with existing hotel systems, Roiback is the clear winner. Its proven track record, recent positive reviews, and extensive feature set make it the better choice for most hotels.

Choose Roiback if you value a dedicated hotel booking platform with comprehensive support and proven performance. Jetstar, primarily an airline-focused system, should only be considered if your hotel operates within a niche that aligns with its airline revenue management roots—something very few hotels need.

This comprehensive comparison should help you confidently select the booking engine that best aligns with your hotel’s strategic goals. Based on recent reviews, industry focus, and feature availability, Roiback stands out as the more capable and reliable option for hoteliers today.