The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 100 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
ManCloud shines , with exclusive features like Multi-currency and Multi-lingual.
roommaster shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Revenue management module and Integrated Payment Terminal & Card Reader.
Side-by-side ratings based on 100 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $700/mo | From $500/mo |
| Verified Reviews | 0 | 100 |
After analyzing 100 verified reviews, ManCloud users most value its , while roommaster users highlight customer support, reservation management, centralized data management. Click any theme to see what reviewers say.
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Customer Support
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Reservation Management
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Centralized Data Management
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Cloud and Mobile Access
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Report Generation
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User Interface Experience
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Group Booking Capabilities
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #30 26 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #13 54 reviews |
| Large (75-199 rooms) | — | #31 3 reviews |
| X-Large (200+ rooms) | — | #32 1 reviews |
By Property Type
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| Boutique ▾ | — | #22 35 reviews |
| Luxury ▾ | — | #34 8 reviews |
| Branded / Chain ▾ | — | #24 15 reviews |
| Extended Stay ▾ | — | #27 6 reviews |
By Region
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| North America ▾ | — | #10 62 reviews |
| Europe ▾ | — | #29 11 reviews |
| Middle East | — | #27 0 reviews |
Choosing the right property management system (PMS) is critical for your hotel’s operational efficiency and guest experience. Both Lobbi Hotel Software by ManCloud and roommaster PMS aim to streamline hotel management, but they differ significantly in maturity, features, and market presence. ManCloud’s Lobbi has a near-zero review footprint and limited recent data, while roommaster boasts over 80 recent reviews, making it the more reliable choice for hoteliers today.
Your decision hinges on whether you prioritize a system with proven customer satisfaction and extensive features or a new entrant with a narrower feature set but potential for growth. Which one aligns better with your operational needs and growth plans?
Lobbi Hotel Software by ManCloud is a newer, less-reviewed platform with no recent reviews, making it difficult to assess its real-world performance or customer satisfaction. In contrast, roommaster PMS has 83 reviews from the last six months, with a high overall rating of 4.33 out of 5, and a 91% likelihood to recommend, indicating strong current user confidence.
Both systems aim to centralize reservation, housekeeping, and financial management, but roommaster offers a more mature, feature-rich experience backed by a sizable user base and recent positive feedback. Are you comfortable adopting a less-tested solution, or do you prefer a platform with a proven track record?
If your hotel needs a robust, full-featured PMS with extensive integration options, proven reliability, and active support, go with roommaster. It suits mid to large independent hotels, resorts, and multi-property chains that require detailed reporting, automation, and multi-channel capabilities.
If your hotel prioritizes a simple, potentially lower-cost system focused on basic reservation and guest management with minimal complexity, Lobbi could be considered. However, given the lack of recent reviews and limited features, roommaster is the safer, more comprehensive choice for most hotels seeking operational stability.
roommaster's user interface consistently receives high marks, with a 4.22 out of 5 ease of use rating and recent reviews praising its intuitive, drag-and-drop reservation management. Its onboarding process is rated 4.17 out of 5, with users appreciating its straightforward setup and training.
Lobbi, on the other hand, has zero ratings for ease of use and onboarding, making it impossible to gauge how quickly your staff could adapt. Based on available data, edge: roommaster.
roommaster offers 47 unique features, including channel management, revenue modules, online booking, guest messaging, POS, and extensive reporting tools—features that Lobbi lacks entirely. Lobbi only has two exclusive features: multi-currency and multi-lingual support.
The vast feature gap favors roommaster, especially if your hotel needs advanced functionalities like integrated payment terminals, guest feedback management, group booking engines, or automated space optimization. Edge: roommaster.
roommaster’s support ratings are strong, with a recent 4.25 out of 5 for customer support, and reviews highlight quick responses and effective problem solving, such as “quick response from support” and “solving problems on online bookings.” Despite some complaints about report generation, overall, users seem satisfied.
Lobbi has no available recent reviews or ratings, making it impossible to assess support quality. Given the current data, edge: roommaster.
roommaster claims 56 verified partners, including major systems like Sage, Volo, and GuestRevu, along with popular integrations with channel managers like SiteMinder. Lobbi only has 10 verified partners, with few notable names, limiting its integration scope.
If seamless connections with existing POS, CRS, or revenue management systems are crucial, roommaster’s extensive partner ecosystem provides a significant advantage. Edge: roommaster.
Since Lobbi has no recent reviews, it cannot be rated by hoteliers today. roommaster’s reviews from the last six months give it a strong 4.33/5 overall rating, with many users praising its operational efficiency and reporting capabilities.
For property types like resorts, boutique hotels, and city center hotels, roommaster’s recent reviews reflect a high level of satisfaction. Edge: roommaster.
Lobbi is priced at $700 per month, with no mention of discounts, trial periods, or flexible plans. roommaster costs $500 upfront, with no ongoing monthly fees, but details on additional costs like support or add-ons are scarce.
Given the limited pricing transparency, your choice should align with your budget and required features. Typically, roommaster’s broader feature set and recent reviews justify its slightly lower initial cost.
Not ideal if:
Not ideal if:
The core difference is that roommaster has a proven track record, extensive features, and recent positive reviews, making it the safer and more capable option. Lobbi, with its limited features and no recent feedback, may still develop into a viable platform but currently lacks the maturity and confidence that roommaster offers.
If you need a reliable, feature-rich platform ready to support your hotel’s growth, roommaster is the clear choice. It’s ideal for hotels seeking operational efficiency, detailed reporting, and seamless integrations, especially with recent user satisfaction backing its performance.
Choose Lobbi only if your needs are basic, and you’re willing to test a system that might evolve over time. For most hotels, especially those aiming for stability and growth, roommaster delivers tangible value today.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $700/mo | From $500/mo |
According to HTR's product database, Lobbi Hotel Software and roommaster PMS share 13 features. Here are the key differences — features one has that the other lacks.
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| Booking Engine | ||
| Channel Manager | ||
| EPoS | ||
| Integrated Payment Terminal & Card Reader | ||
| Multi-currency | ||
| Multi-lingual | ||
| Online 24/7 support | ||
| Revenue management module |
Showing top differences. 37 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"From my point of view as an asset manager that has the responsibility to tell the owners about their investment, roommaster gives me all that information. It's easy to report and e..."
No published case study for this goal yet.
"We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them."
Unique capabilities
What hoteliers love
While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and und... While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and understanding of user issues are needed for a more satisfying experience.
Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group... Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group bookings. However, some see room for improvement, particularly in handling rooming lists and group check-ins.
RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability o... RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability of hotel operations. Users appreciate having all reservations, guest information, and financial data in one secure platform, enhancing workflow efficiency.
Where hoteliers push back
RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creatin... RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creating and exporting reports, suggesting that enhancements could streamline analysis tasks.
Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, wh... Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, which can affect the seamlessness of using the software for daily tasks.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Lobbi Hotel Software and roommaster PMS share many core Property Management Systems features, but each has unique capabilities. Lobbi Hotel Software offers 10 verified integration partners, while roommaster PMS offers 56. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. roommaster PMS leads in ease of use at 4.1/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Lobbi Hotel Software: No. roommaster PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ManCloud has an HT Score of 0 and roommaster has 83. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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