The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 25 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Luopan shines , with exclusive features like On premise and Guest App.
Noovy shines in ease of use and customer support , with exclusive features like Tablet/Kiosk Check-in and Online Check-in.
Side-by-side ratings based on 25 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $600/mo |
| Verified Reviews | 0 | 25 |
After analyzing 25 verified reviews, Luopan users most value its , while Noovy users highlight ease of use, customer service, automated payment processing. Click any theme to see what reviewers say.
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Ease of Use
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Customer Service
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Automated Payment Processing
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Direct OTAs Integration
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Design
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Reporting Tools
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Translation Issues
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #39 11 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #38 12 reviews |
By Property Type
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| Boutique ▾ | — | #38 14 reviews |
| Luxury | — | #54 2 reviews |
| Branded / Chain | — | #52 2 reviews |
By Region
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| Europe ▾ | — | #22 23 reviews |
| Middle East | — | #16 2 reviews |
Choosing between Luopan Arcas PMS and Noovy PMS hinges on your hotel's size, operational complexity, and tech preferences. Both aim to streamline hotel management, but they diverge significantly in features, usability, and market presence. Are you seeking a platform with more recent reviews and a broader hotel user base? Or are you comfortable with a system that offers extensive functionalities but limited public feedback? Let’s compare these two contenders.
Luopan Arcas PMS is a cloud-based, centralized management system designed for medium to large hotels, hotel groups, and serviced apartments. It consolidates core property management functions with distribution, guest engagement, and back-office operational tools into a single platform. Its focus is on providing comprehensive control and scalability for multi-property organizations, primarily across global markets.
In contrast, Noovy PMS is tailored for independent and small-to-mid-sized hotels, especially those seeking an all-in-one platform that combines PMS, channel management, booking engine, and revenue tools. It emphasizes ease of use, affordability, and automation, with a user-friendly interface designed by hospitality veterans. So, which system suits your hotel’s operational scale and growth ambitions? Are you more focused on broad enterprise control or straightforward automation?
Notably, Luopan’s market presence is extensive across North America, Europe, Asia Pacific, Africa, and the Middle East, yet it lacks recent reviews or a visible review count. Noovy, with 19 reviews, all from the past six months, shows stronger recent feedback and a higher overall user rating. Its high NPS score (9.89/10) indicates strong customer satisfaction, unlike Luopan, which has no recent review data.
If your hotel operates multiple properties, demands advanced operational features, and values multi-region support, Luopan Arcas PMS might be the better fit. Its core strengths lie in multi-property management, mobile-first tools, and integration possibilities, ideal for larger hotel groups aiming for centralized control.
However, if your hotel is an independent property or a small chain prioritizing ease of use, automation, and affordability, Noovy PMS is likely the better choice. Its straightforward onboarding, automated payments, and guest communication tools appeal to hoteliers who want quick deployment and reliable performance at a lower price point.
Given the review counts and recency, Noovy’s user feedback offers more current insights, making it a more reliable indicator of ongoing performance. Luopan's lack of recent reviews suggests less up-to-date user experiences, which can be critical in fast-evolving hotel tech.
Noovy PMS boasts a high ease-of-use rating of 4.84/5, reflecting its intuitive interface, straightforward onboarding, and positive staff adoption stories. Reviewers frequently mention how quickly their teams learn the system and how its automation reduces operational errors.
Luopan Arcas PMS, on the other hand, has a rating of 0/5, indicating no recent user feedback. Based on its extensive feature set and enterprise focus, it’s likely more complex to implement and use, especially without recent reviews confirming user satisfaction.
Edge: Noovy PMS.
Noovy offers 48 unique features, including channel management, integrated CRS, booking engine, automated night audit, guest CRM, digital registration, and mobile housekeeping apps—covering nearly every aspect of hotel operations. Its feature suite is designed to automate and streamline the guest journey from booking to checkout efficiently.
Luopan, by comparison, offers no documented features or integrations in the source data. Its core strengths are in property management and back-office functions, but without specific feature details, it’s difficult to assess its full capabilities.
Edge: Noovy PMS.
Noovy’s customer support rating of 4.89/5 and a recent NPS of 9.89/10 reflect high satisfaction. Multiple reviews praise its friendly, responsive support, emphasizing how support staff resolve issues quickly and effectively, enhancing user confidence.
Luopan’s support score is 0/5, with no recent review data to evaluate. The lack of recent user feedback suggests limited accessible information regarding its support quality, which is crucial for operational stability.
Edge: Noovy PMS.
Noovy boasts 40 verified integrations, including well-known partners like Omnibees, Bookboost, SiteMinder, and GuestRevu. Its open API structure allows extensive third-party connections, enabling hotels to customize and expand their system’s capabilities.
Luopan reports no verified integrations, indicating a more isolated platform that may require additional development for broader system compatibility. For hotels relying on multiple tools and integrations, Noovy’s extensive partner ecosystem is a significant advantage.
Edge: Noovy PMS.
Noovy’s recent reviews, totaling 19, all from the last six months, reflect a 5/5 rating, with hoteliers praising its ease of use, support, and automation. Its high NPS score (9.89/10) demonstrates strong current customer satisfaction across diverse hotel types, including boutique hotels, city center hotels, and budget properties.
Luopan has no recent reviews, making it impossible to gauge current user sentiment. Its original 0/5 rating provides no insight into user satisfaction today.
Edge: Noovy PMS.
Noovy charges €£$5 per room per month, offering an affordable, all-in-one solution without additional implementation fees. Its transparent pricing appeals to independent hotels and small chains seeking predictable costs.
Luopan’s pricing details are not publicly available, and it offers no free trial or clear payment structure. Its enterprise focus suggests it may involve custom quotes and higher costs, suitable for larger organizations with complex needs.
Not ideal if you are an independent hotel or small business seeking quick deployment and affordability.
Not ideal if your hotel requires extensive multi-property management or complex integrations.
Luopan Arcas PMS is a robust system tailored for large, multi-property hotel enterprises that need comprehensive control and a scalable ecosystem. Its focus on enterprise features makes it ideal for organizations with complex operational needs, though recent user feedback is lacking.
Noovy PMS is a streamlined, user-centric platform favored by independent hotels and small chains, thanks to its ease of use, automation, and recent positive reviews. It suits hotels that want quick deployment, automation, and a cost-effective system with broad integrations.
If recent reviews and modern features matter most, Noovy is the clearer choice. Luopan remains a contender for large-scale operations, but its lack of current user feedback makes it harder to evaluate today’s performance.
In summary:
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
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| Revenue management module | ||
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Taxes & Compliance
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| Tax Configuration | ||
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Support & Training
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Food & Beverage
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Spa
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Unique capabilities
What hoteliers love
Many reviews praise the system's ease of use, noting its user-friendly design and intuitive interface which makes training new staff quick and reduces... Many reviews praise the system's ease of use, noting its user-friendly design and intuitive interface which makes training new staff quick and reduces operational errors.
Excellent customer service is frequently mentioned, with users appreciating quick responses and effective resolutions, contributing to overall satisfa... Excellent customer service is frequently mentioned, with users appreciating quick responses and effective resolutions, contributing to overall satisfaction with the product.
The system facilitates automatic payment requests and processing, drastically simplifying billing and reducing error rates. This feature is also appre... The system facilitates automatic payment requests and processing, drastically simplifying billing and reducing error rates. This feature is also appreciated for its efficiency in handling non-refundable bookings.
Where hoteliers push back
Users appreciate the software's functionality but note that the design is slightly outdated, though a redesign is anticipated to address this issue.
The software offers robust reporting tools that provide insights into various aspects of hotel operations, aiding in better management decisions.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Luopan Arcas PMS and Noovy PMS share many core Property Management Systems features, but each has unique capabilities. Luopan Arcas PMS offers 0 verified integration partners, while Noovy PMS offers 40. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Noovy PMS leads in ease of use at 4.9/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Luopan Arcas PMS: No. Noovy PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Luopan has an HT Score of 0 and Noovy has 72. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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