Mail Relay vs. ReGuest Hotel CRM:
Which Is Right for You?

The Decision

Choosing between Mail Relay by Inxmail and ReGuest Hotel CRM by Reguest hinges on your hotel’s specific needs—whether you prioritize email marketing capabilities or a comprehensive guest relationship management system. Both aim to improve guest communication, but they approach it differently: Inxmail focuses solely on email outreach, while Reguest combines CRM with AI-driven automation and segmentation. Your decision depends on whether your team needs a dedicated email platform or an all-in-one guest engagement tool.

Inxmail offers a classic email marketing solution with broad audience reach, but it lacks reviews and recent user feedback, making it harder to assess its current effectiveness. Conversely, Reguest has a strong recent review profile, with 27 reviews and a high NPS score, signaling greater user satisfaction and ongoing support. Do you want a specialized email tool or a more integrated CRM solution for your hotel?

Is Mail Relay or ReGuest Better for Hotels?

Mail Relay’s core strength is its email marketing focus, designed to help marketing teams send bulk campaigns efficiently. However, it scores zero across all review metrics, indicating no recent user feedback or proven performance, which leaves its actual impact uncertain.

ReGuest, on the other hand, is rated 83 out of 100 with 27 reviews, many from recent months, showing active use and positive feedback. It is praised for its personalized guest communication, automation, and segmentation features, making it suitable for hotels seeking to deepen guest relationships through tailored outreach.

If your hotel needs a straightforward email marketing tool to broadcast campaigns, Mail Relay might suffice—though its lack of recent reviews is a concern. But if you require a CRM that automates personalized communication and increases direct bookings, ReGuest is clearly the stronger choice.

ReGuest vs Mail Relay: Which Should Your Hotel Choose?

If your hotel needs a full-fledged CRM with automation, segmentation, and guest data management, go with ReGuest. It’s built to handle the entire guest journey, increase direct bookings, and foster personalized engagement, supported by 27 recent reviews and a 9.7/5 NPS score.

If your team primarily requires an email outreach platform for marketing campaigns without needing extensive CRM features, Mail Relay could work—though its lack of recent ratings makes assessing its current capabilities difficult. For hotels seeking a modern, AI-enabled guest CRM with proven user satisfaction, ReGuest is the clear winner.

Is Mail Relay or ReGuest Easier to Use?

Mail Relay’s usability can’t be confidently rated given the absence of recent reviews, leaving its user interface and onboarding experience unverified. Its lack of user feedback suggests potential issues with ease of adoption or interface clarity.

ReGuest shines with a 4.81/5 ease of use rating from 27 reviews, with guests praising its intuitive design, straightforward onboarding, and quick results. Users appreciate how fast they can craft personalized messages and manage guest data, making daily operations smoother.

Edge: ReGuest.

Which Has Better Features: Mail Relay or ReGuest?

Mail Relay offers no verified features or unique functionalities, which limits its appeal in a competitive market. In contrast, ReGuest provides 24 distinct features, including personalized communication, event-based automations, a guest profiles database, segmentation, loyalty tools, GDPR compliance, and a centralized data warehouse.

ReGuest’s advanced features—like AI-powered guest messaging, automatic de-duplication, and multi-channel communication—are tailored to enhance guest engagement and streamline hotel operations. Its feature set clearly surpasses Mail Relay’s, which appears to lack specialized functions.

Edge: ReGuest.

Which Has Better Customer Support: Mail Relay or ReGuest?

Mail Relay’s support and onboarding ratings are unavailable, indicating no recent user feedback or verified customer service assessments. This could suggest limited support resources or a lack of recent user engagement.

ReGuest’s support scores are outstanding, with a 4.93/5 rating and an average review praising its helpful, responsive team. Reviewers mention that the onboarding process is smooth and that support actively helps optimize the platform’s use, making operational questions easier to manage.

Edge: ReGuest.

Which Do Hotels Integrate with More Systems: Mail Relay or ReGuest?

Mail Relay shows no verified integrations, suggesting a limited or non-existent partner network, which could hinder connecting with other hotel systems.

ReGuest, by contrast, boasts 20 verified integrations, including platforms like Mews, Seekda, Vertical Booking, and Simple Booking, along with a broad API offering. This extensive partner network allows for seamless data flow and operational efficiency across your hotel tech stack.

Edge: ReGuest.

Which Do Hoteliers Rate Higher: Mail Relay or ReGuest?

Since Mail Relay has no recent reviews or user ratings, it’s impossible to gauge hoteliers’ satisfaction levels. Its lack of feedback means we cannot confidently recommend it based on user experience.

ReGuest, with 27 reviews and a 9.7/5 NPS, enjoys overwhelming praise from users across segments, including boutique hotels, resorts, and others. Many mention how its personalized communication and automation lead to increased guest satisfaction and direct bookings.

Edge: ReGuest.

How Much Do Mail Relay and ReGuest Cost?

Both products do not provide publicly available pricing information, which is common for bespoke hotel CRM solutions. Expect pricing to vary based on hotel size, feature needs, and implementation scope.

Since costs are not disclosed, your best approach is to request quotes from vendors directly to compare tailored packages.

What Type of Hotel Should Use Mail Relay?

• Hotels that primarily need a straightforward email marketing platform for broadcast campaigns.
• Teams that want to send bulk emails, build basic mailing lists, and analyze campaign performance.
• Hotels with existing CRM systems that don’t require deep integration with guest data.
• Properties focused on promotional emails, newsletters, or announcements.

Not ideal if your hotel needs automation, segmentation, or personalized guest communication features.

What Type of Hotel Should Use ReGuest?

• Hotels seeking a comprehensive CRM with automation and AI-driven guest engagement.
• Teams that want to increase direct bookings through targeted messaging and segmentation.
• Hotels that value guest data management and personalized offers.
• Properties aiming to streamline operations with integrated platforms and detailed analytics.

Not ideal if your hotel only needs a simple email tool without the desire for an advanced CRM system.

ReGuest vs Mail Relay: The Bottom Line for Hotels

ReGuest offers a complete, user-rated hotel CRM with robust features, extensive integrations, and a proven track record of high user satisfaction. It is especially suited for hotels aiming to personalize guest interactions, automate marketing, and increase direct bookings.

Mail Relay is a dedicated email marketing platform with no recent user feedback, making its value uncertain. If your hotel requires a full CRM and automation, ReGuest’s current user reviews and features make it the smarter, more dependable choice.

In conclusion, unless your hotel only needs basic email outreach and cannot invest in a full CRM, ReGuest provides a more reliable, feature-rich solution backed by recent positive reviews.