Maxial vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can significantly influence your hotel's efficiency, guest satisfaction, and revenue. Maxial by Maxial and Stayntouch by Stayntouch are two solutions designed to streamline operations; however, their offerings vary widely. Maxial, with no recent reviews or ratings, appears to lack market presence and user validation, while Stayntouch's extensive recent reviews and high ratings suggest it is the more trusted option. How do they compare in features, usability, support, and overall value?

Is Maxial or Stayntouch Better for Hotels?

Maxial and Stayntouch aim to solve core hotel operations issues like reservations, front desk management, and billing. Maxial’s limited market data and zero reviews raise questions about its real-world effectiveness and user satisfaction, whereas Stayntouch has over 300 recent reviews, a 4.56/5 overall rating, and a 94% likelihood of recommendation. The gap in review activity and recent user feedback makes Stayntouch the safer choice for hotels seeking proven solutions.

Maxial’s lack of verified integrations and limited regional presence suggest it might not be suitable for multi-property or international hotels. Conversely, Stayntouch boasts 188 verified integrations, operates in 26 countries, and supports complex multi-property management. Do you want a solution with confirmed user satisfaction and proven global deployment?

Stayntouch vs Maxial: Which Should Your Hotel Choose?

If your hotel needs a robust, multi-feature PMS with a proven track record, go with Stayntouch. Its extensive feature set, large user base, and high satisfaction scores make it ideal for hotels wanting seamless integration, mobile options, and reliable support.

If your hotel is a smaller operation or seeks a more limited, possibly less-tested platform, Maxial might seem appealing, but the absence of recent reviews and detailed data suggests it’s a riskier bet. Given the available data, hotels looking for a dependable, feature-rich PMS should strongly consider Stayntouch.

Is Maxial or Stayntouch Easier to Use?

Stayntouch’s 4.7/5 ease-of-use rating and positive recent reviews reflect a highly intuitive, user-friendly interface. Users praise its fast onboarding, clear navigation, and mobile app support, with comments like “The system is very easy to learn and operate,” and “Training was efficient and simple.”

Maxial, with a 0/5 rating and no current reviews, provides no evidence of usability. Its apparent absence from the market and lack of user feedback make it impossible to assess, leaving Stayntouch clearly ahead.

Edge: Stayntouch.

Which Has Better Features: Maxial or Stayntouch?

Stayntouch offers 49 features, including revenue management, online check-in, guest messaging, integrated payment, and kiosk check-in—capabilities that Maxial does not list or seem to support. These features are critical for automating guest interactions, streamlining operations, and increasing revenue.

Maxial’s lack of listed features and zero verified integrations imply it may not provide the extensive tools modern hotels need. For hotels prioritizing comprehensive, integrated functionality, Stayntouch clearly offers a broader and more sophisticated feature set.

Edge: Stayntouch.

Which Has Better Customer Support: Maxial or Stayntouch?

Stayntouch’s ratings—4.68/5 for customer support and recent positive reviews—highlight its strong support team, with users describing their onboarding and ongoing assistance as “professional,” “responsive,” and “helpful.” Many review comments emphasize excellent training and quick problem resolution, which are vital for hotel operations.

Maxial’s support details are non-existent, with no reviews or ratings available. The absence of support feedback or proven customer service makes it impossible to assess, but the lack of recent reviews suggests minimal market engagement.

Edge: Stayntouch.

Which Has More Integrations: Maxial or Stayntouch?

Stayntouch integrates with 188 verified third-party systems, including revenue management, contactless check-in, and channel managers, making it highly adaptable. Shared integrations and the extensive partner network enable comprehensive management of hotel operations.

Maxial reports no verified integrations, limiting its ability to connect with other essential hotel systems. For hotels needing a flexible, connected platform, Stayntouch’s extensive integrations make it the clear choice.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Maxial or Stayntouch?

Stayntouch boasts over 300 recent reviews, a 4.56/5 overall score, and a 94% likelihood to recommend. Hotels across segments like boutique, branded, and independent properties rate it highly, with specific praise for its ease of use and operational support.

Maxial, with no reviews or recent data, cannot be rated or recommended. The lack of recent user feedback disqualifies it from being a trusted option in today’s competitive landscape.

Edge: Stayntouch.

How Much Do Maxial and Stayntouch Cost?

Maxial’s pricing details are not available publicly, which raises concerns about transparency and value. In contrast, Stayntouch charges a $800 monthly fee, with no additional implementation or setup costs, providing clear, predictable expenses.

If your hotel is cost-sensitive, the transparency and known pricing of Stayntouch make budgeting easier. The absence of Maxial’s pricing information makes it difficult to evaluate its value proposition.

What Type of Hotel Should Use Maxial?

• Hotels that are early-stage or testing PMS solutions without a strong need for proven features.
• Small boutique hotels or properties with minimal operational complexity.
• Hotels in regions where Maxial has a presence or support.
• Teams that prefer a customizable, less mainstream platform but can accept limited support or integration.

Not ideal if:

• You need a proven, scalable solution with extensive user feedback.
• Your hotel operates across multiple countries or properties.
• You require deep integrations with third-party systems.
• You prioritize robust mobile and guest-facing features.

What Type of Hotel Should Use Stayntouch?

• Hotels of all sizes seeking a scalable, cloud-based PMS with extensive features.
• Multi-property owners needing centralized management and integrations.
• Hotels prioritizing mobile check-in, contactless solutions, and guest messaging.
• Properties in North America, Europe, or other regions supported by Stayntouch.

Not ideal if:

• You prefer an on-premise or locally hosted system.
• Your hotel operates in regions where Stayntouch has limited support.
• You require a very niche or highly customized PMS not supported by Stayntouch.
• Cost transparency and minimal vendor engagement are critical.

Stayntouch vs Maxial: The Bottom Line for Hotels

The core difference lies in market presence and proven user satisfaction. Stayntouch has established itself as a trusted, feature-rich, and highly rated PMS, while Maxial remains unverified with no recent reviews or data.

If your hotel values reliability, extensive features, and support, Stayntouch is the clear choice due to its proven track record. Maxial might appeal to very small or experimental hotels, but without recent validation, it’s a risky option.

Hotels needing a dependable, scalable platform should select Stayntouch for its proven performance. For those with very limited needs or in specific regions, Maxial could be considered, but with caution.

In summary, if you want a well-supported, feature-rich PMS with recent positive reviews, go with Stayntouch. If you’re exploring options with limited requirements and no recent market validation, Maxial might be on your radar—but proceed carefully.