Compare Medallia vs BCV (A RateGain company)

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Compare Medallia vs BCV (A RateGain company)

Guest Survey Software vendor comparison between Medallia vs BCV (A RateGain company) . Find out which Guest Survey Software is right for you based on realtime data from 37 verified hotelier reviews across 10 countries.

Ratings Summary

HT Score

Medallia

unranked

BCV (A RateGain company)

100

Popularity

Medallia

8 verified reviews

BCV (A RateGain company)

29 verified reviews

Likelihood to Recommend

Medallia

96%

BCV (A RateGain company)

96%

Ease of Use

Medallia

4.6

BCV (A RateGain company)

4.8

ROI

Medallia

4.5

BCV (A RateGain company)

4.6

Implementation

Medallia

4.9

BCV (A RateGain company)

4.8

Customer Support

Medallia

4.8

Verified Customer Support

BCV (A RateGain company)

4.8

Verified Customer Support

Certificate of Excellence

Medallia

BCV (A RateGain company)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Notifications

Service Recovery/Escalation

Guest Feedback Management

Marketing dashboard

Monitor results and manage campaigns

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Facebook Integration

Twitter Integration

Instagram Integration

Medallia

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Social review tracking

BCV (A RateGain company)

Other

Notifications
Social review tracking
Service Recovery/Escalation
Guest Feedback Management
Marketing dashboard

Monitor results and manage campaigns
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Facebook Integration
Twitter Integration
Instagram Integration

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TOP Matches

Medallia

Medallia

vs.

BCV, A RateGain Company

BCV, A RateGain Company

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Customers

Top 3 Segments

Medallia

Other - 87%

Resorts - 13%

Motels - 0%

BCV (A RateGain company)

Resorts - 28%

Branded Hotels - 28%

Boutiques - 17%

Featured clients

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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

BCV (A RateGain company)

Attentive and Results Driven Extension of the Team

marketing & eCommerce

Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)

BCV (A RateGain company)

The one stop solution for complete Revenue Optimization

Revenue Manager

Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

BCV (A RateGain company)

Attentive and Results Driven Extension of the Team

marketing & eCommerce

References

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General Info

Screenshots

Integrations

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)

View all integrations (4)

BCV (A RateGain company)

Hotel Metasearch Management Software (2) Booking Engine (1) Business Intelligence (1)

View all integrations (1)

Recent Company Updates

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Recent Articles

Medallia

Experience Management Leader Medallia Acquires Zingle, a Leading Multi-Channel Mobile Messaging and Customer Engagement Technology

Nearly 2-in-5 Hospitality Workers Considering or Have Plans to Leave their Job in the Next Two Months

3 years ago

BCV (A RateGain company)

BCV, A RateGain Company doesn’t have any recent articles

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