Compare Medallia vs GuestService - Surveys vs GuestRevu (Surveys)

Medallia

Medallia

8 reviews
Guest Service

GuestService - Surveys

3 reviews
GuestRevu

GuestRevu (Surveys)

432 reviews

Compare Medallia vs GuestService - Surveys vs GuestRevu (Surveys)

Guest Surveys & Feedback vendor comparison between Medallia vs GuestService - Surveys vs GuestRevu (Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 443 verified hotelier reviews across 54 countries.

Medallia

Medallia

Ranked 8 (out of 25)

4.8
8 reviews
View profile
Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile
GuestRevu

GuestRevu

Ranked 1 (out of 25)

4.8
432 reviews
View profile

Ratings Summary

HT Score

Medallia

unranked HTScore Icon

GuestService - Surveys

unranked HTScore Icon

GuestRevu (Surveys)

100 HTScore Icon
Popularity

Medallia

8 verified reviews

GuestService - Surveys

3 verified reviews

GuestRevu (Surveys)

432 verified reviews
Likelihood to Recommend

Medallia

96%

GuestService - Surveys

100%

GuestRevu (Surveys)

95%
Ease of Use

Medallia

4.6

GuestService - Surveys

5

GuestRevu (Surveys)

4.7
ROI

Medallia

4.5

GuestService - Surveys

5

GuestRevu (Surveys)

4.6
Implementation

Medallia

4.9

GuestService - Surveys

Not enough data available

GuestRevu (Surveys)

4.6
Customer Support

Medallia

4.8

Verified Customer Support

GuestService - Surveys

4.3

Verified Customer Support

GuestRevu (Surveys)

4.7

Verified Customer Support

Certificate of Excellence

Medallia

GuestService - Surveys

GuestRevu (Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestRevu (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Medallia
vs.
Guest Service
vs.
GuestRevu

Customers

Top 3 Segments

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

GuestRevu (Surveys)

Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Featured clients
-

GuestService - Surveys

Guest Service doesn’t have any featured brands available

GuestRevu (Surveys)

GuestRevu doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

GuestRevu Average GuestRevu

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Medallia
vs.
Guest Service
vs.
GuestRevu

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

GuestService - Surveys

Reception team

Front Office from (Turkey)

GuestRevu (Surveys)

How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu

Owner from Victoria Falls (Zimbabwe)
Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

GuestRevu (Surveys)

Be up to date, full automatic

MD
Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

GuestRevu (Surveys)

Great platform to use to colleect reviews.

Front Office Manager
References
-

GuestService - Surveys

Guest Service doesn’t have any references available

GuestRevu (Surveys)

Kevin Charity
CEO The Coaching Inn Group

Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth

Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse

Laurence Wall
Director of Operations Crazy Bear Fitzrovia

General Info

Screenshots
Integrations

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Systems (1)

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel CRM & Email Marketing (1)

GuestRevu (Surveys)

Property Management Systems (22) Hotel Management Software (10) Booking Engine (8)
Recent Company Updates
-

GuestService - Surveys

Guest Service doesn’t have any recent company updates