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Compare Medallia vs Service Metrics Group vs GuestRevu (Surveys)
Guest Survey Software vendor comparison between Medallia vs Service Metrics Group vs GuestRevu (Surveys). Find out which Guest Survey Software is right for you based on realtime data from 444 verified hotelier reviews across 54 countries.
Medallia
Ranked 7 (out of 25)
Service Metrics Group
Ranked 11 (out of 25)
GuestRevu
Ranked 1 (out of 25)
2025 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards.
Learn more
Learn more
Ratings Summary
Medallia
unranked
Service Metrics Group
unranked
GuestRevu (Surveys)
100
Medallia
8 verified reviewsService Metrics Group
2 verified reviewsGuestRevu (Surveys)
434 verified reviewsMedallia
Service Metrics Group
GuestRevu (Surveys)
Medallia
Service Metrics Group
GuestRevu (Surveys)
Medallia
Service Metrics Group
GuestRevu (Surveys)
Medallia
Service Metrics Group
Not enough data available
GuestRevu (Surveys)
Medallia
Verified Customer Support
Service Metrics Group
Verified Customer Support
GuestRevu (Surveys)
Verified Customer Support
Medallia
Service Metrics Group
GuestRevu (Surveys)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Medallia
Other - 87%
Resorts - 13%
Motels - 0%
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
GuestRevu (Surveys)
Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Featured clients
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GuestRevu (Surveys)
GuestRevu doesn’t have any featured brands available
Fit Score for Your Property
Pricing
Medallia
Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
GuestRevu (Surveys)
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
What Customers Are Saying
Most Recent Review
Medallia
Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.
Chef concierge from Houston (United States)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Excellent guest review platform
Group Marketing ManagerMost Positive Review
Medallia
Nice Tool
General Manager from San Francisco (United States)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Be up to date, full automatic
MDMost Critical
Medallia
Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction
Night Manager from Las Vegas (United States)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Excellent company to work with.
General ManagerReferences
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-
GuestRevu (Surveys)
Kevin Charity
CEO The Coaching Inn Group
CEO The Coaching Inn Group
Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Laurence Wall
Director of Operations Crazy Bear Fitzrovia
Director of Operations Crazy Bear Fitzrovia
General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
Medallia
Business Intelligence (2)
Booking Engine (1)
Hotel Reservations Software (1)
Service Metrics Group
Service Metrics Group doesn't have any integrations
GuestRevu (Surveys)
Property Management Systems (22)
Hotel Management Software (10)
Booking Engine (8)
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles